NorthStar Chevrolet
Customer Reviews of NorthStar Chevrolet
A Great Experience
byon 01/05/2017
This is my 4th North Star purchase...A 2017 Silverado. Since the time I first decided to visit, I've never even considered another dealer. The staff, from the receptionist to the GMs, are all class and courtesy. I've never felt so comfortable buying a vehicle. Each person I have experienced has made me feel like I was the only person that mattered, and that's good stuff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 10/26/2016
Everyone expects to have a miserable experience making a deal for a new car, and that the dealership is going to be shady and try to rip them off. I had not bought a car for 12 years and was REALLY NOT looking forward to the process. But I am happy to say that the 2 gentlemen who worked with me (Francisco Moux and Brian Anderson) were great, and the pricing was very straightforward, and the dealership as a whole seemed very open and friendly. I don't feel like anything was hidden or shady or underhanded. Overall I can't say enough good about Brian and Frank and can't thank them enough for making the whole process enjoyable instead of stressful. (And I love my new car!)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
employees and customer service
byon 06/22/2013
Not only did they permit to test drive the Impala 20 minutes prior to closing. They also offered to come in on their day off to help me decide which car I wished to purchase. Ronnie D and Anderson were so down to earth and pleasant and patient. The finance manager was extremely helpful and spent time with me to decide what warranty and GM protection plan I wished to choose without any frustration. I have owned a Saturn for ten years and still absolutely love it! I had my vehicles narrowed down to a BMW or Infinity, but could not enjoy all of the features the Impala offered and I might add the professionalism of the staff. BMW and Infinity dealership employees tend to be, well, to put it nicely, not as pleasant. No chips on shoulders at North Star. Even requested quotes from other dealerships but did not receive the professionalism that the North Star employees exhibit.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service from all staff, very pleased
byon 07/01/2011
Where to begin, I have been buying my cars from North Star for years now. When I go in they treat me like I am their number one priority, not just a number. My latest purchase was an 11 Equinox LTZ. I did an internet inquiry with Sheila and Joe, went to the dealership and spoke with Joe, Sheila and Brian. They set me up with a salesman who was very professional. No haggle deal, Perry handled the financing flawlessly and was out the door in my new V6 AWD 11 Equinox LTZ in no time. The dealership followed up with me after the sale to ensure everything was going well both by e-mail and US mail. I have always and will always suggest this dealership to my friends and family. The personal attention given by the named individuals is superior and so is the Equinox. Thank you North Star! Nick L
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Do not by from this dealer!!!!!!!!!!!
byon 03/15/2008
The manager made us a deal on a suv and our trade in; when we went back 2 weeks later because my husband had to go out of town on business, the old manager had quit and the new manager would not honor the deal. I told him I still had a voicemail from the salesman confirming the prices we agreed upon, but he didn't care; he said they couldn't go that low. They were very dishonest and would not keep their word.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
dealer sells used over book and offers under value for trade
byon 02/29/2008
I would not recommend using this dealership. I was told by 2 different salespeople that the price of the certified used vehicle I was looking at was below sticker, but within the edmunds guidelines. Went to the dealer and wasted 1.5 hours only to find out the took off $500 off of sticker, and were still $4500 above edmunds price. then they offered me $4,000 less for my trade than edmunds value. There was a deal that fell through on the vehicle previously, and when I brought that up, the sales rep and manager played dumb. Next day the sticker price was dropped $1000 ($500 less than they offered it to me at), but still $4000 over edmunds and KBB. These people are [violative content deleted]. I would not use this dealer if they were the last chevrolet dealer i town, and I love Chevy's.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
