Faulkner Subaru
Customer Reviews of Faulkner Subaru
Awsome
byon 06/21/2023
They were a great experience to deal with ,they answered all over questions, explained everything well,I would greatly recommend them....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awsome
byon 06/21/2023
They were a great experience to deal with ,they answered all over questions, explained everything well,I would greatly recommend them....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2020 Subaru
byon 02/10/2022
I always have a excellent experience w/ Faulkner Subaru. No problems. They are efficient & always personable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service!
byon 02/15/2021
I love taking my Subaru in for servicing. The folks are so nice and helpful, always looking out for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Subaru Forrester 18K Service
byon 02/08/2021
Service Department very accommodating when scheduling service and very helpful when checking vehicle in for service. They also said a Subaru service bulletin would be conducted. This was proactive since a notice from Subaru regarding the rational for the Service Bulletin had not been received. Approximately a week later, a letter from Subaru notifying owners of the Bulletin and to schedule a repair was received. The Vehicle Service was completed within the estimated time and a review of the work conducted was reviewed with the owner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change. Car wash
byon 07/01/2019
Oil change was good. But the car wask was like they sprayed water on the car and didn't clean it. Was dirty
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Dan Mann is THE Man
byon 01/01/2018
I purchased a new Forester at Faulkner Subaru-Harrisburg over the this past weekend -- during a snowstorm, no less, so that I could take advantage of the year-end sale -- and Dan Mann, my sales rep, was phenomenal on all accounts! His phone contact prior to the sale was thorough and efficient. He had the car cleaned off and ready for me when I arrived mid-morning. His explanations were clear and concise. He was always friendly and never pushy. I have honestly never encountered a kinder, better salesman, and I will gladly and eagerly recommend him to friends and colleagues in the market for a new vehicle. Congratulations and thanks to both Dan and to Faulkner Subaru-Harrisburg!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't buy here
byon 10/17/2017
If I could have selected no stars I would have because my experience was that bad. Would not recommend this dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Tom in service
byon 05/12/2017
Excellent customer service, very helpful and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru Legacy
byon 12/31/2016
We had a very positive experience. The sales person was knowledgeable & patient. We took a long time, but we never felt rushed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review for Faulkner Subaru
byon 12/28/2016
Faulkner has been wonderful as always). Most recently they helped us get our Subaru running after it had been rearended. They saw to it that my son could drive it ASAP but also they saw that it was completely fixed (not just with corners cut). In addition Faulkner made sure that we had transportation in the meantime. AND They helped us to navigate the confusion dealing with the insurance company of the person responsible for the rearend collision.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/15/2016
Excellent! Easy to make appointment on web . I was early for my appointment and they accommodated me. Service was accomplished in timeframe given. Service manager friendly and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 11/24/2016
I was over whelmed by the great service i got and they even washed my car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
100% satisfied with 2017 wrx
byon 11/21/2016
Faulkner subaru has an exceptional team. They helped make my buying experience fun and stress free. The salesman (Dan) didn't try pressuring me into buying the vehicle. Instead, he sat back and allowed me to make my decision. Great dealership to buy from.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Five Star
byon 11/05/2016
From our first contact via the internet to the time we drove our 2017 Subaru limited Outback home, this was a wonderful experience. The entire staff was knowledgeable and helpful. We dealt with a large number of dealerships when purchasing this car and Faulkner Harrisburg was the cream of the crop.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 11/02/2016
The experience was fine and the salesman, Jim Smee, was very nice. I had a bit of a problem with the finance guy who really put on a hard sale at the end to get you to buy additional products. In addition he then messed up my paperwork and they had to send someone out 3 days later with new paperwork. Overall a good experience but they should really ease up on the super hard sell at the end or at least let you know that it is coming.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Vehecle recall for wiper motor cover
byon 11/02/2016
I had an overall good experience. The on negative was they said it would take about 45 mins and it took almost 2 hours but because I had nothing else to do that day and the tv was okay I really didn't care that much but if I would have been in a hurry this delay would have been very stressful. If you say 45 mins then make it 45 mins or even an hour but 1;15 mins is really unacceptable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Inspection
byon 10/14/2016
Only thing I can say is, it took longer than the said time. Staffs are nice and accommodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2016 Outback
byon 10/08/2016
Love both the car and dealership,especially the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top Drawer
byon 10/03/2016
We happened to be in the Paxton Street area and I needed to get my Legacy in for the recall fix. We drove in (late afternoon) and asked if they could take my car right away. Absolutely no problem and everyone at the dealership was super nice. Saw the salesman that sold me the car and we had a nice conversation. I usually go to Faulkner in Mechanicsburg. And the same attitude prevails. This is one great car dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ask for Rob
byon 10/01/2016
Everyone at the dealership was amazing. They took as much time as I needed to make me feel comfortable with my decision. Answered all of my questions. I love that they bring you back in for a detailed "go over" of your vehicle after you've driven it a couple of weeks. And offered to answer any questions I may have at a later date.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
XV Crosstrek 2013
byon 10/01/2016
I had a great experience at Faulkner Subaru .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
