John Kennedy Ford
Customer Reviews of John Kennedy Ford
Broke my car and refuse to fix it
byon 06/27/2023
They broke my car and refuse to fix it. Took my car in for the same check engine light I get every 1.5 years (3rd time now) that they claim is somehow always something slightly different then the last time they worked on it so they don't have to comp me free service because they cant figure out what the actual problem is. But I played nice I still paid. While they worked on my car someone super heated my positive battery wire and didn't tell me, i could tell because the electrical tape on it was like goop. They returned the car and when I went to start the car it wouldn't turn on they told me the battery is bad and even 3 jump boxes couldn't fix it. Well in 2 minutes I found the battery cable had to be moved around like a bad phone charger cable to get the car to start. So I brought it back and said someone heated this cable up somehow (maybe a jump box put on backwards or something) they said oh yea one of the techs told us one of the battery cables got really hot. I said okay well please replace it. They did not. They replaced the battery blamed it on corrosion and blamed it on my 4 gauge Amp power wire that I had already flipped the circuit breaker on to take it out of the equation. They told me the car was now good and my wife and kids drove it home and it died in the middle of an active street putting them at risk because this dealership refused to admit their mistake and replace the cable they melted. I called them and told them what happened and they said it's not their problem and I would have to pay if I want it fixed. The level of unprofessionalism by all employees involved and the lack of integrity by the Ford technicians working on my car to come forward to admit their mistake has left me in awe. This dealership is a disgrace to customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil change
byon 10/09/2015
As usual, service was fast and pleasant! Ed and Jim are the best! I highly recommend this dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
awesome service
byon 10/09/2015
After a whole day of test driving and being treated like I don't know what I'm doing at other dealerships...I unexpectedly found my red convertible mustang on the showroom floor! My salesperson Brian was very attentive. Stan the manager who has helped my family's purchases gave me the utmost respect while sealing the deal...I am so excited and grateful for their expertise! I will proudly recommend John Kennedy ford as my own brother did to Me!!!!!! Thank you I feel like teenager again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recall notice
byon 10/08/2015
Was ready for me when I came into the office. Melissa assisted me since Ed was off that day. Received a call around Noon to let me know the car was finished. Melissa explained the bill to me as well as advising me about my tires and be mindful of the next visit. Told me a sticker was on the windshield as a reminder for my oil change. Please with how I was taken care of. Chuck Mathues [Phone number removed]
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!!
byon 10/07/2015
I called first thing Saturday about my tire lights being on and I was told to bring it right over which I did and I was in and out. Great service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Experience
byon 10/05/2015
I ordered my truck From John Kennedy Ford since the truck I wanted was not available. Everything went well. Truck came in PERFECT. Just as I had asked for when I ordered it. The sales processes went very well and I was in and out. Thank you for a awesome experience John Kennedy Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast and courteous service !!
byon 10/04/2015
First , had a great experience buying our car . Boomer was wonderful. Took our car in for our first inspection . Very quick , and courteous service. Would recommend very highly. Thank you !!! Scott. Kaplan
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome service Team
byon 09/28/2015
Awesome service team. In and out in a flash. Wouldn't go anywhere else and will be back for next service visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 09/27/2015
I brought my 2014 Focus in for transmission trouble. They reset the Trans computer. I'm still experiencing the same trouble so I think I have to bring it back in. Customer service was excellent though.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inspection
byon 09/21/2015
Ed from service is terrific. Always pleasant and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 09/10/2015
My sales person Joe Shockey was one of the best car sales person I have ever dealt with. He was kind and very helpful and worked with me to get the car I wanted at the price I needed it to be at. He wasn't pushy like most sales people can be. This is the second time he has sold me a car and I would go back to him in a heartbeat. I would also recommend him to other people I know who are looking to buy a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 09/09/2015
Dean did a great job..he squeezed us in so he could fix our AC before the last heat wave of the summer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Disappointed
byon 09/07/2015
I've had always had a great experience at John Kennedy Ford till this last one time. My experience due to the fact that Ford the manufacture placed defective spark plugs in my 2007 F150 lariat 4WD and refuse to fix the problem. So in turn the dealers didn't unite to fight this issue for their customers, instead they but the responsibility of cost on the customers. Charging $50 for every spark plug that breaks during removal. In my situation 4 broke and was going to be charged $200 for something that was broken during repair. Knowing how wrong it was to charge customers that much for something they broke, I was only charged for 2 broken plugs. I appreciate the discount but its still ridiculous to charge the customer for something that was broken during a repair. That's like hiring a contractor to do repairs on your home and he accidently brakes a window while placing siding. So he adds it to the cost of the repair. How is that fair to charge the customer for something they broke. Someone needs to fix this issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
great service
byon 09/04/2015
The service was wonderful. I was taken on time and enjoyed watching TV in the waiting room. From start to finish I received nothing but courteous service. I had a question about my service plan,and it was explained to me in detail,even bringing to my attention things I was unaware of. The rep was very helpful. I have a 2013 ford edge,which so far has performed like a rock star. I thank all the staff at John Kennedy Ford for making me feel like a valued customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Truck
byon 08/25/2015
I purchased a 2015 Ford F-150 Lariat FX. So far I am very happy with my truck. It has great features and amazing performance with the 3.5 eccoboost engine. It is important for me to tell you that my salesman, Shawn Powers, was great. Never once did he pressure me into anything and he answered all questions that I had. His mannerism made me feel like we were friends. So a big thank you once again Shawn. Sincerely, Alex Gilchrist
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Convertible Mustang
byon 08/19/2015
Great experience. The salesman was awesome and would use and recommend him again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 08/17/2015
My vehicle broke down and I was stuck on the roadway. The dealership reminded me I had free road service. The road service got my vehicle running and I drove it to the dealership. While I was having it fixed (found out my battery was dead due to the kids charging cell phones with the engine off). I had routine service done. The staff was helpful and pleasant. It could have been a very frustrating situation if not for the help and assistance from the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank You
byon 08/16/2015
The service on the recall of our Escape was exceptional. I can't thank Dean N enough for his professionalism and concern with getting our vehicle back to us as quickly as he did. Thank you again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
70,000 mile checkup
byon 08/14/2015
I've always found your service to be an excellent one. Ed Fritzsche has been most congenial and helpful whenever I have needed service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall Service
byon 08/14/2015
Ford Fusion '12 was serviced after a recall. Staff was courteous and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Couldn't be happier with my experience.
byon 08/13/2015
I was in the market for a reliable, used, SUV to replace my vehicle that was recently totaled. The 2008 Ford Edge I went in to test drive had everything I was looking for, but I wasn't sure I was ready to make a purchase just yet. My sale associate, John W.M. Hreczan, helped put all of my indecision's to rest. He listened to what I wanted and worked up a great deal, for me, that gave me the piece of mind I needed to drive off the lot in a great vehicle. Everyone I encountered was friendly and helpful, I would not hesitate to recommend friends and family to John Kennedy Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
