Customer Reviews of Kelly Buick GMC
A refreshing experience
byon 02/17/2023
I am a 22 year old so when i was shopping for a used car, alot of delarships severly undervalued ny trade, and would refuse to negotiate on the price (even when they were asking $3k over kbb for their car). The people at Kelly Buick GMC firstly did not treat me like a child. They treated me like an adult, and they were willing to work with me on my trade and the asking price of the car i wanted to make it fit my budget. I didn't go into Kelly Buick GMC expecting to even make a deal, but Nick Hoffer and Mike Cabales worked hard to get me the best deal and make the numbers work for me. I can't recommend this delarship enough!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Frustrating and Disappointing
byon 04/28/2024
The sales managers were pushy, condescending, and sneaky. This is the second time I have leased from them and both times they tried to do a bait and switch by running numbers on a similar, less expensive car, and trying to get me to say yes to the purchase. Luckily, I’m not your typical female and I caught their game immediately and called them out, so I got a great car at a great price. (Though the price I agreed to was $3 higher when I went to sign the paperwork, but they messed up the mileage agreement so I signed for 12,000 miles rather than 10,000.) After the purchase, however, service was atrocious. I called on a Tuesday and told them I’d be bringing the car in on Thursday night for a part replacement (that THEY set up) but I needed a loaner to get home and get to work the next day. Yeah, no problem, I was told. Show up Thursday night, no loaner. In their defense, some of the older salespeople tried to find a way to get me a car but just couldn’t. They told me to come back in the morning before work (not ideal) and to see Chris in service as he would have the loaner for me. I drove back home (luckily I’m only a mile and a half away) and showed up at 8am the next morning. Chris in service had no clue what I was talking about, and insisted they had no loaners for me. No one even tried to help me problem solve until I went back to them and told them they HAD to get me a car so I could get to work. In the end, they dropped me off at work and promised they would make a way for me to get back to pick up my car later. They did do all the work well, clean up the car beautifully, and fill up my gas tank, but the final nail in the coffin was when they called me to set up a time to deliver my car back to me (which I did appreciate) and they told me, “Oops, we messed up the mileage when you signed your paperwork, we’ll bring you the paperwork to sign for 10,000 miles.” I very politely explained that the price I signed for was $3 higher than I was told so I didn’t want to change the mileage. The manager offered to lower the payment the $3 and go to 10,000 miles, and when I politely declined again, he rudely said “Fine!” and hung up on me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
A refreshing experience
byon 02/17/2023
I am a 22 year old so when i was shopping for a used car, alot of delarships severly undervalued ny trade, and would refuse to negotiate on the price (even when they were asking $3k over kbb for their car). The people at Kelly Buick GMC firstly did not treat me like a child. They treated me like an adult, and they were willing to work with me on my trade and the asking price of the car i wanted to make it fit my budget. I didn't go into Kelly Buick GMC expecting to even make a deal, but Nick Hoffer and Mike Cabales worked hard to get me the best deal and make the numbers work for me. I can't recommend this delarship enough!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worst customer service ever
byon 05/02/2018
My girlfriend and I went in to look at a car we were told by I believe his name was Peter when we got there the guy would not answer us to where the car was and handed us off to a sales person first sign of a bad place then we informed the sales person we only wanted our credit pulled no more then 3 times they did 9 come to find out later on we have since bought a car from a dealership that was honest very disappointed with this place
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Love my Infiniti from a Buick Dealer lol
byon 09/07/2017
Drove past Kelly Buick a couple days in a row on the way to work & kept seeing this Infiniti Q50 out front . Finally I stopped in, I was greeted by Terrell Parker turned off t to be a great guy, grabbed the keys & we took for a great test drive on the highway and than over a winding mountain. I've lived her 10 years never knew of this road, I know take it as short cut from emmaus to the Promenade, thanks Terrell. So I loved the car , was close on numbers but I just needed a little something extra, Terrell showed me different financing options and really worked hard to find me one that worked. Needless to say I love this car and Hiw I was treated when I purchased it . I would highly recommend Kelly Buick to my friends new or they have a wide variety of preowned.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I love this place!
byon 09/06/2017
I just bought a new GMC Acadia from Kelly Buick GMC. I couldn't have had a better experience. Terrell Parker was my salesman and gave me no lines, no bull, was very knowledgeable about my vehicle choices. He was great during the test drive and worked extremely hard to make the numbers work. If you are in the market (new or used) go to Kelly Buick GMC and ask for Terrell. He was amazing! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
shiesty dealership practices
byon 05/10/2017
Dealership is very shiest in my opinion .dishonest when it comes to your final paperwork will tell you one thing and do another at signing [Buyer beware of this practice at this dealership] i know i lease the vehicle brand new on May1 2017, [buyer beware when turning in a pre lease car from another manufacturer at this dealership they tell you they'er going to pay the lease payments off and you just turn your car in at other dealer.make sure when you leave Kelly GMC you have check in hand when leaving because any money you put out of pocket first to pay that other lease off they turn around and defraud you out that money by telling one thing and doing another at that point it's to late [FYI. your out that money]get a check from them first do your homework be smart and in my personal opnion, lease or buy somewhere else still waiting for money owed from this dealer signed truthfully not angry just got whole lot smarter and will not purchase here anymore
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Phil Amole-excellent mechanic
byon 03/25/2015
Phil Amole is an excellent mechanic. He knew what the problem was and corrected it in a short amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best service!
byon 03/12/2015
The #1 reason why we would be most likely to lease or purchase a vehicle from this dealership again is because of its outstanding service department. Both me and my car are always well taken care of!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kelly Buick GMC Service
byon 03/01/2015
Staff was friendly and provided an accurate est of time required. Dealership provided transportation to my work and picked me up when service was complete. All service was completed with no issues. The staff was very professional and well organized.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Purchase Experience at Kelly Buick GMC
byon 02/04/2015
Nick Paxos did a great job in assisting me in my recent purchase of a 2014 Verano. My overall experience at Kelly Buick GMC was positive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buick Enclave 2012
byon 01/19/2015
Appreciated having the work completed early after it was determined that the repairs could take upto 2 days. Arrangement of rental was efficient and simple. Overall good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
not sure what you mean by "review title"
byon 01/15/2015
made appointment for oil change and GM recall for Buick front seat bolt replace. Arrived dealer 825A car was taken in 850A repair and oil change took 55 mintues, which is good. Car was parked outside of cashier waiting for paperwork which took over 15 mintues. HOWEVER, THERE WAS ICE AND SOME OF THE TECHS MAY HAVE BEEN DELAYED IN GETTING IN, so the delay in starting the repair may be acceptable. Otherwise, the techs, cashiers are good. Therefore, DO NOT read this as overly critical. My original appointment was for 730A, but I waited until the temperature rose cutting the rise of icy roads. Had I been at 730A, it may the original start of the repair and the finish of the paperwork may have been quicker.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied new owner
byon 01/14/2015
Nick Paxos took his time to explain the features of my new vehicle, rather than just telling me it is all in the owner's manual. He also took a lot of time getting me approved and on my way to leasing my new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Toms Review
byon 01/07/2015
I had 30,000 mi checkup performed. Mike gave me a ride home and picked me up after about 3 hours and service was completed. Leanne the service person, and Mike were both very pleasant and polite and made my dealing with Kelly Buick a great experience. Leanne even called me to inform me that annual inspection and emission inspection was due - which I forgot about. This was great that she did this. I have dealt with Leanne in the past and am very happy with her treatment of me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Heather Doll at Kelly Buick
byon 11/18/2014
Really enjoyed working with Heather Doll. She was VERY knowledgeable and patient. I was unsure of models and whether I would lease or buy. Very Good Experience overall!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service 01Nov2014
byon 11/04/2014
Service department is very good. The manager of Sales Mike (I do not know his last name) was not very good in fact he is rude, I bought my car at the same dealership and I would not purchase a car there if he is still the manager.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Wonderful experience!!
byon 10/25/2014
Everyone was very friendly and knowledgeable. Thanks Gary, Mike and Mike for giving me a wonderful experience buying my new car. I love it! -Jana
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2014verano
byon 10/15/2014
the staff was polite and professional and the work on my car was performed timely. also the visitors area is very pleasant and homey. i didn't mind spending time there at all!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 10/13/2014
It is always a pleasure speaking with the staff at Kelly about my car. They never make me feel like my concerns are not valid, and take the time to listen. Very much appreciated!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kelly cars
byon 10/01/2014
Everyone was wonderful to us.they couldn't have been more helpful. I am so impressed with this dealership.Everyone was so professional and caring. I would highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good service experience
byon 09/10/2014
Visit was easy, just drop car off and use shuttle service and then wait for call that car was done and shuttle would be on its way to take me back to my car. No problems either checking out, work was done per agreement.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Kelly Auto Group has been located in the Lehigh Valley since 1967 and has delivered over 100,000 vehicles to happy customers. We have 8 franchises and more than 70 models of new Cars and trucks, the greatest selection in the Lehigh Valley. Cars, Trucks, SUVs Crossovers and more are available, whatever you need, we’ve got you covered!
The pride of Kelly Auto Group is our customer satisfaction. Our customers have come to faithfully rely on us for all of their auto needs. We have offered customers a 3 day (150 mile) money-back guarantee for over 40 years on new and used vehicles.
Kelly Buick GMC is located at 585 State Ave, Emmaus, PA. Come to our location and you will find exciting deals. Visit the car dealership that was voted #1 Pre-Owned Automobile Dealer in the Lehigh Valley for Risk-Free Pre-Owned Specials! Kelly Nissan, Kelly Mitsubishi, Kelly Jeep Chrysler Dodge Ram as well as Kelly Buick GMC have all the new and used cars you are looking for at the best prices around!
1 Comments