Baierl Toyota
Customer Reviews of Baierl Toyota
Do Not Recommend
byon 04/30/2024
Dealership Sold Me a $55k Used BMW with an Inaccurate Accident History; Refused to Make It Right or Offset Costs of Repairs. I am disappointed and frustrated with the lack of assistance and professionalism at this Toyota dealership. I expected that they would stand by the product they sold me but, instead, I have been dismissed and left to cover expenses out of pocket. Approximately two months ago, I purchased a 2021 BMW X6 - a substantial investment for me costing more than $55,000. Within days of driving the vehicle, I encountered a series of alarming issues, including the illumination of the engine/drivetrain malfunction light. Concerned, I promptly had the car inspected by a BMW dealership who discovered that the vehicle had previously been involved in an accident and repaired improperly and inexpensively - including the use of common house screws to repair the bumper. In addition, the headlights are misaligned, casting their illumination dangerously towards the ground, and the lower radiator blinds were damaged. The total cost of rectifying these issues amounts to over $10,000. I have reached out to the dealership multiple times, providing detailed documentation, including invoices from the BMW dealership, outlining the extensive repairs required to rectify the vehicle's deficiencies that the active warranty will not cover due to the shoddy prior repair work. I have been met with indifference and a blatant disregard by various members of their leadership team and - as an African American - I cannot help but feel marginalized and discriminated against in my interactions with them. The dismissive and disrespectful demeanor of the general manager, in particular, has been both unprofessional and unpleasant. As a customer who expected better treatment, I am left with no choice but to escalate this matter further and seek resolution through alternative channels. I urge potential customers to be cautious when dealing with this dealership. They are neither kind nor ethical.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Excellent Service
byon 04/15/2020
The Salesman Mark E. was unbelievably patient and thoughtful in helping me to find the perfect car to match my physical disability. His patience was greatly appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Baierl Toyota Tops in Customer Care
byon 03/03/2019
Leeann is so customer service/experience focused. She was amazing with helping me; and exceptional experience for me!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love my Toyota
byon 03/02/2019
Very knowledgeable and professional. Made car buying a pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent personnel and service.
byon 03/02/2019
The woman at the desk was understanding, patient, comprehensive, and professional. Also I didn't have to wait long to have the work completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Baierl Toyota
byon 03/01/2019
I would have to say that everyone I met during my time there was very pleasant and kind. Everyone was helpful and easy to talk to. Buying a car can be stressful but Tyler and Eric made it easier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Baierl Toyota Super Sales Team
byon 03/01/2019
Our sales consultant Cliff Matthews was awesome, he explained everything concerning the vehicle and answered all the questions we had. My wife and I were very pleased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Worth the Drive
byon 03/01/2019
The staff as we entered Service Dept. were very personable and registered us in minimal time. We had trouble with our Navigation system...Ian was an absolute delight in helping us...people don’t always treat seniors so kindly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer for life
byon 03/01/2019
Smooth transaction. Knowledgeable staff. Great service and delivery experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
5, ooo mile checkup.
byon 02/28/2019
I was surprised how fast the visit was.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Visit
byon 02/28/2019
They were able to fit me in with a battery problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Baierl Maintenance
byon 02/28/2019
Staff is always friendly and knowledgeable. The dealership is clean. I don't have to wait long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Chang
byon 02/27/2019
I was taken care of in spite of the fact I hadn't verified my appointment!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easily got the vehicle I wanted with zero pressure
byon 02/25/2019
No pressure and when I started to feel overwhelmed by the entire process my salesperson reminded me that it was his job to take the numbers that I could manage comfortably and then work with the sales manager to make it work for me. I was then able to make it all work to fit my needs and got the vehicle that I really wanted. I was very comfortable with everyone and felt appreciated rather than just a pay day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
loyal Baierl customer
byon 02/25/2019
friendly greeting, speed and thoroughness of work, explanation of services performed, ALL FREE
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome car buying experience
byon 02/24/2019
From beginning to end, my experience with Baierl Toyota was awesome. Eric worked very hard to get me the financing I needed and AJ was a pleasure to work with. The financing went smoothly and quickly. I had a leased car that I needed to turn in to a dealership a few miles away, and they had someone drive my new car there so I could turn in my lease and drive home from there. Everyone I dealt with was super friendly and they really went above and beyond to make my experience a positive one. I would definitely recommend Baierl Toyota to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great people,, great customer service--prices too high!
byon 02/24/2019
The people (customer service) are EXCELLENT. Your prices are not. I really like the text that allows you to confirm/deny each repair after you see the price--that's a great tool. I would come to Toyota all the time except that your prices are significantly higher than Meineke, where I get my oil changed and tires rotated. Also, you were going to charge me a $75 fee (I declined the service) to tell me why the inspection lights are on. Meineke does that for free. Also, you already charged me for it a couple of years ago when the lights first came on --I know what's causing it (bad converter) and don't appreciate potentially getting charged a fee from something other people do as a courtesy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Toyota purchase
byon 02/24/2019
Appointment was scheduled quickly, a car was selected driven and the financial process started without any delay
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
20000 mi service
byon 02/24/2019
Quick check in and check out with service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Refreshing dealership staff and process
byon 02/23/2019
My sales rep Patrick was great to deal with. Down to earth and intelligent salesman. Finance was also refreshing to deal with as well... insightful & quick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very satisfied
byon 02/22/2019
Listened to my problem and came to a reasonable solution.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
1 Comments