Customer Reviews of Newberg Chevrolet
New car purchase
byon 07/20/2022
Great experience. Super easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nightmare purchase!!
byon 04/05/2024
I purchased a used truck from these people (I use that term loosely and charitably) October 2023. Everything about this sale made me feel slimy. As we were doing the paperwork, they kept coming up with fees (like the theft protection thing) that they said were already done to the vehicle, so I had to buy them, but then the paperwork would make it seem voluntary, like I had an option. They came out with paperwork for me to sign that said 8% interest on the loan, then when the final documents came out, it was at 10%. They said the 8% number, that I attached my signature to, was "just an example!" Totally misleading. During the test drive, the truck had a vibration to it that the salesman wrote off to "stiffer truck suspension." I made the mistake of trusting him, because it got worse. A couple of months after I bought the truck, I brought it to a mechanic who showed me the transmission fluid, which was "burnt and filled with particles." They told me it probably needed a new transmission. I brought the truck to a transmission rebuild specialist, who agreed it needed a new transmission, and that given how bad the fluid was, and the hesitations and vibrations he was feeling, there was no way the sellers could have missed the problems. He was confident that it was impossible that the fluid was fine a few months before, and that the problems started after I bought the truck. Of course, Newberg Chevrolet had paperwork that made it seem that all their inspections were fine, and that when they checked the fluid and the driving, it was fine. Not according to a 40 year transmission expert in Eugene. I ended up having to pay for a rebuilt transmission, $4700, just a few months after I bought the truck. All the people I talked to about this situation seemed confident that since this was a dealership, they would at least help out somewhat, on a vehicle that needed major repair when they sold it to me as working fine. Nope. Not a dime. Stay away from Newberg Chevrolet if you do not want an experience like mine!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
New car purchase
byon 07/20/2022
Great experience. Super easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New 2016 Chevy Tahoe
byon 01/05/2017
This Newberg dealership was top notch! Robert Fritscher went above and beyond to make sure I purchased the SUV I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Robert to anyone who is looking for a new Chevy Tahoe.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Locally owned and operated. Our motto is, "We Simply Care" and this is something we all live by here. Taking care of our clients before, during and after the purchase of a vehicle is important to us.