Customer Reviews of Weston Kia
Awful, terrible customer service
byon 02/13/2024
Awful. Beyond inexcusable customer service. Been given the runaround. Shoulder shrugs. 4 weeks in the shop. No straight answers about my vehicle, the repair and have no idea when my car will be complete, only that it’s “undriveable”. Instead of bending over backwards to rectify, I get radio silence…DO NOT SHOP HERE.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
DO NOT GET TRAPPED WITH KIA
byon 08/26/2023
I am absolutely fed up with Kia and as soon as I can rid myself of this car so I never have to deal with them again, I am. Kia service is so trash! I am currently pulled over on the side of the road to write this review because I am so frustrated with them. Since the beginning, working with Kia has been a NIGHTMARE! The first time I brought my car in to get serviced, a Kia employee stole $200 worth of gift cards from my car that were going to be used to buy winter coats for children in need. Kia’s response was to take me to Walmart to buy $200 worth of coats/jackets (although the gift cards were to Columbia, big difference in quality). Next, only after a month or so of buying my car (brand new 2020 Kia Soul), it stopped on the highway, leaving me in a very dangerous position. Ultimately I found out the engine had to be completely replaced. My final straw is my Kia was broken into and attempted to be stolen and the service I just received from Kia was so subpar and lazy, I could’ve done a better job my own self. I just came in to get my window temporarily sealed and to set an appointment for an estimate. The guy did such a terrible half a$$ed job wrapping my window, I’ve only made it down the street and it’s already starting to come off. Very little concern or solution for the fact that Kias are being stolen all across the country. THEN I was informed that there is anti-theft software that can be installed for free, however Kia has never even thought to inform their customers of this. If I could give zero stars, I would
- Recommend this dealer? No
Great experience at Weston Kia
byon 05/02/2016
We purchased a 2016 Caribbean Blue Kia Soul from Jorge and Terri and the whole transaction went smoothly and without any games. We got the impression that this dealership and their employees genuinely cares about their customers and go the extra mile to treat them well. We love the car and will for sure return next time we need a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
BEST SALES EXPERIENCE EVER WITH A CAR DEALERSHIP !!!
byon 04/02/2016
I was treated with respect, kindness and by very knowledgeable people, particularly my sales person, Jennifer Pierce-Kimmons. They all have the desire AND willingness to go the extra mile for you, no matter what the situation. Normally I despise sales people - I'm 63, and this is the first dealership I've ever dealt with (including Lexus), where I felt no pressure at all to just "look". When they say it's a Family Atmosphere, it truly is !!! I'm lucky I found them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
16 Kia Forte Purchase
byon 02/20/2016
Anthony began the process and was very helpful, he was honest and seemed to want to stay in my parameters. I appreciated the team that continued the process after I returned the following weekend as well. Art who finalized the process, as Anthony was assisting other customers. A major thank you to the entire team for making the process as easy as possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best People, Best Process, Best Outcomes!
byon 01/07/2016
First, the people we worked with were amazing, and second, the 2016 Optima SXTurbo we bought is by far the most exciting and well built car I have ever owned. Michael Motzer our sales rep really really knows his stuff, both about Kia products and also the industry. He was welcoming, intriguing, and instrumental in our selection of the best fit for our needs. A shout out also to Luke Caldwell the Finance Manager, as he was the most pleasant and competent finance guy we've ever encountered. Indeed, he went the extra mile and improved upon our loan terms even after we had already agreed to a deal with another lender, which saved us thousands in the long run. Who does that level of excellence as a dealership...no one better than Weston. They ROCK, we'll be repeat customers, and we love our incredible Kia Optima!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don't bother with Weston
byon 01/03/2016
I made it very clear in my TrueCar submissions the cars and options I was looking for and that I wanted to be contacted via email. I received an endless string of calls and voicemails from Antoine. He was as relentless as a collector. Calls during the dinner hour, during normal work hours, etc. When I received an email from him, he did not deliver the rates on the cars I'd selected. I responded reminding him that I needed rates on each of the cars. I can't even tell you how many more emails I received asking me to schedule a visit and a test drive. Each time I told him to send me rates first. Then his manager (forgot her name) called me and asked if I had received what I needed. What a joke! She acted like she was surprised when I told her there were 3 cars that I requested rates on. While I was driving, I had to retell her exactly what I was looking for. She tried to probe me with "Sales 101" questions, which was why I had no interest in talking with these people from the beginning. I told her to give their very best offer. She continued to probe. How much credibility do you have if you won't offer your best deal from the start? This place has no integrity and requires their customers do tons of work and negotiate like crazy, that is if you ever get a rate from them. Guess what happened, a day later I got rates for 1 car not 3 and those rates were not at all competitive. Antoine tells me the rates were sent on 2 of the cars, but those deals were so much better that the 3rd car rates were unnecessary. Ultimately, don't bother with Weston unless you don't mind playing lots of games with a dealership that doesn't listen to you as the customer at all. Stay far away!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Great Experience
byon 12/21/2015
I loved everything about my experience at weston there was nothing I did not like everything was excellent this is my second brand new car and both times I've been very happy with my experience at weston.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought a Kia Rio 2013
byon 02/20/2014
Jessica At westin Kia in Gresham, was outstanding. I have bought cars before and literally become ill in dealing with sales people. She made me feel at easy and the process very comforting. Buying a car is a big deal, and I never liked to be pushed. She was so informative with all the information about the car. I was so happy by the end of the process. I have recommended her to friends and rave about how well the transaction went. She went over everything in the car before I left and made me feel comfortable to call or come back if i had any questions. If you go to gresham westin kia... Ask for jessica... you will definately feel like you are making your own decisions with great information. I will go back when it comes time to buy my next car with her.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A truly pleasant expeience!
byon 01/29/2014
We purchased a certified used Soul. the car is awesome and the people we dealt with were friendly, honest and worked hard to get us the car we wanted, at the price we needed, with an amazing interest rate. We are so pleased with our experience we tell anyone who will listen. From first contact to closing the deal, everyone on the Weston team was friendly and professional. Thanks to all of you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Awesome team
byon 01/23/2014
My car that I had previously purchased at Weston several years ago, was needing major repairs, would have cost us tons of money on an upside down loan, and left us still with a bad situation. Clayton and the team, went to bat for me, and got a great deal, in a new Rio, with awesome financing, and a reliable car for many years to come. I am very happy with Weston, love my car, and will definitely be coming back to them when our van needs replacing several years from now. Love Weston!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
2nd purchase in one year!
byon 01/20/2014
We had such a great experience with our first purchase that we went back! Michael C. was our salesman on both vehicles and we are very pleased with every aspect of the transaction. Easy,not pushy and a pleasure to work with. We were treated great by every person we came in contact with. I highly recommend Weston Kia and go see Michael!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Total Positive Buying Experience
byon 01/16/2014
It was a pleasure to have honest, straight-forward, knowledgeable communication from our salesman, Jacob W. There was absolutely no pressure or sales gimmicks involved in our purchasing experience. We were given choices of vehicles and options. The financing was as easy and positive as the total buying experience. Jacob really knows the 2014 Kia Sorento and spent time with us teaching us about our new Sorento--and we love it! Dr. Dale and Karen Culver
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great place to buy a car
byon 01/16/2014
I have sent many of my friends here to purchase a car! Very professional, courteous, and sensitive to my needs and time constraints. I just upgraded my car to a new 2014 Optima and will continue to refer people to this dealer and will be purchasing my cars here for years to come.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Best car buying experience
byon 01/16/2014
As my poor 2002 Trailblazer was groaning and grunting letting me know that it was time, I was introduced to Weston KIA and Greg F. He made parting with my Trailblazer less painful to me with a 2014 KIA Sorento. We had previously communicated with what I had in mind, and when we met for our appointment, he had the Sorento ready for us to take a test drive. Like my Trailblazer, I fell in love with the Sorento immediately. Greg made the whole car buying experience painless for me. He took the time to explain and demonstrate the features of the Sorento, and ask any questions I had and didn't make me feel rushed through the sale. I was also impressed with the Weston personnel and their appearance and professionalism. They didn't give me that car dealership "vulture" feeling....I have been recommending Weston and Greg to anyone who indicates they're looking to buy......
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New GMC sierra and kia optima
byon 01/10/2014
Recently went to Weston to test drive the new gmc sierra crew cab pickup. The salesman Justin was so helpful and not pushy....we ended up buying the new truck and came back two days later and bought my wife a beautiful Kia optimal with white metallic paint and aewsome sunroof my kids like it alot and they will have more fun when summer comes along. I highly recommended if you search at Weston, get together with Justin. He is a great family man that is very knowledgeable, and brought a very competitive price on both vehicle, with no pressure at all. Now I know firsthand why Weston is successful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 01/10/2014
We just purchased a used Kia Optima from MaryAnne at Weston Kia and I couldn't be happier. It was easy, friendly, professional and everything else that is far better than what you would expect buying a car. I highly suggest you look to them for your next purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my new OPTIMA!
byon 01/07/2014
I purchased a new Kia Optima from MaryAnne R. I am so impressed with the professionalism and attentiveness to making sure that I found what I was looking for. The whole experience from beginning to end, was really great. I couldn't be happier. :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great people
byon 12/30/2013
Friendly folks, no pressure, easiest car purchase I've ever made. Mary Ann answered all of my questions and got me the car I wanted in just a couple hours and Denny J. is also extremely friendly. Didn't encouter any upselling or shady sales tactics, just straightforward and professional and that's rare to see. Very happy with Weston and my new Rio.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 12/18/2013
Came in because I had to have a car. David S. did an excellent job of helping me find a car and getting me on the road in a matter of 2 hours. Everyone was great thanks again to all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Justin was AWESOME
byon 12/03/2013
I came to Weston Kia to Purchase a vehicle I have been eyeing for a while, when I first arrive my mother and I was greeted by Justin, who was very helpful and informative. He was also in contact with me and he never beat around the bush. After shopping around different dealerships, I went back to Weston to close my deal with Justin, he made my first car purchase experience easy. I would recommend Justin to EVERYONE. JUSTIN YOU ROCK!! We'll do more business in the future. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Weston Kia has over 400 Google reviews and an overall 4.6 out of 5 star rating. Our mission - The Weston Way is to genuinely serve our customers, employees, and community with the highest degree of honesty, integrity, quality, and respect in order to create lifelong relationships! Weston Kia has earned the coveted Kia President's award 11 times! It's easy to see why we are the real #1 volume KIA dealer in all of Oregon and SW Washington. Come and experience the Weston Way for yourself!