Customer Reviews of Kendall Subaru
Great Experience
byon 12/27/2023
The salesman, Shane Fries, made my experience pleasant and quick,, which I greatly appreciated having recently had eye surgery and still being in pain. He was also kind enough to personally deliver the car 70 miles away to my home and familiarize me with a few more operational details .Since at the time of purchase I was not able to stay for the full orientation, the "guru" who handles that has offered to come to my home when I am ready. I couldn't be more pleased with the way I have been treated at Kendall Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 12/27/2023
The salesman, Shane Fries, made my experience pleasant and quick,, which I greatly appreciated having recently had eye surgery and still being in pain. He was also kind enough to personally deliver the car 70 miles away to my home and familiarize me with a few more operational details .Since at the time of purchase I was not able to stay for the full orientation, the "guru" who handles that has offered to come to my home when I am ready. I couldn't be more pleased with the way I have been treated at Kendall Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
$ 200 to tighten a wire
byon 12/07/2023
I was frustrated when my normal mechanic couldn't read the "codes" because only a dealership could on 1/2 of the readings-- but then almost $200 just to look and then it was lose connection that tool 2 min to sew tighter ...not even sure the service guy ever looked at anything
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Caring team members
byon 11/17/2023
I have never experienced such genuinely caring people at a dealership, who went above and beyond to help in whatever they could! The work wasn’t completed on time because unexpected issue came up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Subaru Eugene
byon 11/01/2023
Quick, friendly, good communication
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happily Re-Vehicled
byon 10/29/2023
Excellent experience overall. Easy communication and prompt feedback from salespeople Sullivan and Dominique.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Subaru
byon 10/18/2023
This dealership is very efficient and friendly. Their waiting area is top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine service and tire install.
byon 10/12/2023
The car was dropped off at the scheduled time and the service was completed in a timely fashion. Really appreciated the convenience of getting service done on a Saturday.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick service
byon 09/09/2023
I took my subaru forester in for oil service. Our service representative Becca was cheerful, efficient and helpful. Everything was great. Thanks for the great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 08/14/2023
The work was performed on time and at the price quoted. The service attendant kept me informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consistently Excellent
byon 07/18/2023
Every organization reflects its management and ownership. It is obvious when you enter Eugene Subaru that everyone is on the same mission. Excellence is the goal, and excellence is the result, from cleanliness of the facility, to competence of the staff, to serving its customers whether sales or service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru forester touring
byon 04/18/2023
We met with Joseph Tompkins at least two times prior before making the final decision to order our 2023 Subaru forester touring. Joseph answered our many questions and he was always very polite, exceptionally patient, professional and very informative.and a big shout out to Richard who showed us all the bells and whistles awesome guy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome sales people
byon 04/10/2023
Great sales staff, no pressure very pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru excellence
byon 04/08/2023
Our sales associate (Jordin) was friendly, knowledgeable and helpful from the initial email to the moment we drove away with our new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Subaru of Eugene Review
byon 03/30/2023
I highly recommend this dealership. We bought a car there recently and they were all very helpful. The process was smooth from start to finish. They even have somebody to help you with the new technology on your car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overall good service
byon 03/04/2023
Overall service was good. The salesman was knowledgeable and helpful and didn’t pressure us into anything. They did of course go back and forth on the price. When we got to finance the guy was pushy about the maintenance plan but that was the only negative part that put us off a bit
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Subaru
byon 03/01/2023
Smooth, quick transaction. No pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 02/02/2023
All employees had the proper knowledge and were very helpful in my decision making
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 12/28/2022
This is the 3rd car I've purchased from this dealership. As usual they were knowledgeable, friendly and very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Painless purchase
byon 09/25/2022
After purchasing a Mustang from Kendall Ford 12 years ago we drove right past all the other dealers when we decided to buy a Subaru. The sales staff was very helpful. Negotiating extended warranties etc. on delivery was relatively painless. They were very eager to explain every detail about the operation of the car to an exhaustive level and I did very much appreciate that. And I love driving my new Subaru :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent transaction at Kendall Subaru
byon 08/04/2022
We traveled from Coquille nearly three hours to reach Kendall Subaru in Eugene, Oregon. Jordin, Greg, and Lonisa were very helpful in finalizing the purchase of a 2022 Crosstrek Sport. This process involved a trade-in, and after reasonable negotiation, the deal was done. The Crosstrek is a great car! Now all I have to do is figure out how everything works. At least I have the most intuitive basics down. BTW, his name is Squirt, since he's a little smaller than my old Highlander; he fits very nicely in my single-car garage. Oh, and there's a guy named Richard at Subaru who is my best friend for a couple of months. All I have to do is write out some questions, give him a call, and he'll give me the answers. I just have to go through the manual to figure out the questions (don't you hate reading manuals)? This gal does.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 05/03/2022
The Salesman TJ AMES is super helpful person . We were trade in our car he made the process very smooth and fast . He delivered the new car to us two days earlier the date he was told. He done a good job we were happy to work with him. So highly highly highly recommended. Thank you again TJ Ames
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
1 Comments