Marc Miller Buick GMC
Customer Reviews of Marc Miller Buick GMC
Great!
byon 06/03/2022
Scheduled through the my Buick app. Was kept informed via the app and phone calls of the oil change and its progression. Nice staff, and nice dealership. They have coffee, popcorn and water free of charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great!
byon 06/03/2022
Scheduled through the my Buick app. Was kept informed via the app and phone calls of the oil change and its progression. Nice staff, and nice dealership. They have coffee, popcorn and water free of charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New 2020 ENCORE
byon 10/24/2020
Called Marc Miller, and made the deal over the phone. Went in and signed the paper work. Very easy, nice experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Out of line repair costs for GM pickups
byon 01/15/2019
On Dec 23 the right rear window on my 2006 GMC Sierra stopped working. It would roll down but would not roll back up. On Dec 27 I took it to Marc Miller Buick/GMC in Tulsa for repairs. I was told that the "regulator" had failed and the repair costs would be nearly $600. The truck at this time was 12-1/2 years old, had relatively low mileage (117k) and had been well maintained. Being a rear window in a vehicle that rarely carried passengers I estimated that the window had been used possibly 1-2 times per month since I purchased it in July 2006 (150 months). This raises several issues: (1) Why would a seldom used part fail after so little use? (It could just be a fluke, except that the left rear window failed in the same way several years ago.) (2) Why are the repair costs so high? At $600 for repairs after only being used possibly 300 times (twice per month for 150 months) It looks like it cost $3.00 each time the window was rolled down. Maintenance costs like this are difficult to justify and I'm now questioning my choice of both manufacturer and dealer. Has anyone else had similar experience with GM pickup trucks?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service
byon 12/28/2018
Robert is a great guy to work with always polite and helpful explains everything
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2018 Terrain Denali faulty dashboard
byon 12/19/2018
I had problem with my dash separating above the infotainment screen. I took in to Marc Miller to have dash repaired. Ten day later I picked up my 2018 Terrain Denali. The separation was now on both ends of the dash. I took my Terrain back in only to be told the separation is a DESIGN FEATURE. I’m sure it is not a feature but a design fault in the way the dash is mounted.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Buick Enclave oil change
byon 10/26/2018
Oil changed and tire rotated. They also check the cabin and engine air filters and recommended that they be changes also. The only thing that they didn't do was wash the car which they said that they would do.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasure to do business with
byon 05/13/2011
I first contacted the dealer via internet and described my dream car, a Buick Enclave, and my trade in. We set up a time to come in, and within two hours I had negotiated a price that was satisfactory to both of us. Once we ran my GM card, I was not allowed the total points off that was incorrectly promised from another dealership and limited to $1500. I thanked them for their time and left. Within 45 minutes, my salesman called and found another Enclave that didn't have a sunroof that was within my price range and that was in a neighboring state. The day after I said "yes", it is in my driveway! This dealership answered all my questions and went the extra mile to give me the exact car I wanted that was within my price range. I felt that they actually wanted my business and that they treated me as a serious customer. I will definitely buy from them again and will use their service department in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
