Customer Reviews of Bob Howard Acura
Second experience gets the 5 stars
byon 04/23/2024
My first experience receives 1 star. Went to this location and test drove a car, absolutely loved it and was ready to work the deal but the Manager was in no need to sell me anything because he low balled on my trade etc. A different Manager reached out to me 2 weeks later realizing we weren’t treated very fairly and worked the deal exactly the way I wanted, which I should have gotten on my first visit. Jenny was great as well as Robert in finance and JT(?) General Manger.. Thanks to them I got the car I wanted and was so happy that I took my daughter there 2 days later and she bought a car as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Second experience gets the 5 stars
byon 04/23/2024
My first experience receives 1 star. Went to this location and test drove a car, absolutely loved it and was ready to work the deal but the Manager was in no need to sell me anything because he low balled on my trade etc. A different Manager reached out to me 2 weeks later realizing we weren’t treated very fairly and worked the deal exactly the way I wanted, which I should have gotten on my first visit. Jenny was great as well as Robert in finance and JT(?) General Manger.. Thanks to them I got the car I wanted and was so happy that I took my daughter there 2 days later and she bought a car as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/08/2024
Very good, Scheduled on line went in fast service, quality work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and oil change
byon 04/03/2024
I needed to change my oil quick. I called service department and asked if I could have an oil change 30 minutes from my call. They already had my phone in their system and knew what kind of car I own. She made the appointment for me. When I arrived Jason the service manager was expecting me. I told Jason that I am in a rush and do not need car wash and asked if I can have my oil change in 30 minutes. Jason said they will try and in 30 minutes I had my car service done and ready to go. This is my 4th MDX that I bought new from Bob Howard in a row and I highly recommend them to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic Team
byon 03/26/2024
Helida, Dell, and Greg are fantastic they made the process as quick as they could and very painless. 10/10 would recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BH Acura
byon 02/24/2024
Great service with a fast turnaround! Which is why I love going there to get my vehicles serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Please state correct prices
byon 02/02/2024
I went in to investigate/resolve an issue that was draining my battery & while in I was offered to get an oil change, rotate my tires and change the timing belt due to recently hitting 100,000 miles. When I was quoted the timing belt price Emma said it will be $17.75, keep in mind I myself don’t know what a timing belt is and agreed to the services. After I came back to check on my car at the end of the day I get hit with a $2,200 bill! I was never explained that the timing belt took 3-5 hrs of work or that the price was actually $1,775! I had lost a full day of work & spent $1,775 on something I really didn’t need at the time! After speaking with Chris & expressing my dissatisfaction regarding Emma not explaining to me the correct amount for the timing belt as well as how long the service alone for that would take, I was informed there was nothing that could be done since I had signed off on the services. I want to clarify when I signed the tablet there was no total on the screen. I am very dissatisfied with the service Emma provided, I wish she would’ve been transparent and said the timing belt price is one thousand seven hundred seventy five instead of “seventeen seventy five! I will never recommend this place to anyone & will only be returning to fix the recall issue once Acura finds a resolution! You can contact me at Leoluch.k@gmail.com if you have any questions.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil change
byon 01/20/2024
Got there early and was there for 3 hours
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/02/2024
Service takea too long. Just bought an Acura and have had it serviced twice. First time visit was 3 hour wait and 2nd was over 4 hours. I hope this was a couple of ‘one off’ situations. Will see on the next service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Completely Adequate Dealer Experience
byon 12/26/2023
Our salesperson T was great and communicated with us consistently throughout the whole process. After waiting an hour to get into financing, the whole finance experience was smooth and fine. The website has a welcomingly expansive and cohesive breakdown of all pricing and packages that can be added to the vehicle, touting "Instant Upfront Pricing". The only issue is that the final cost actually includes an unlisted non-optional protection package anyways, and there was little room for negotiation on the price. I take issue with the online price not showing the actual marked up price you receive once you ask for a personal quote. It seems like a waste of such a well put together web listing; if you are going to mark up a car on a customer, indicate that prior to contact. We came looking for a great car at a good deal, but we only managed to find a good car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service advisor and service
byon 12/13/2023
Took car in for routine maintenance. The advisor, Sarah Mitchell, was friendly, kind, patient and knowledgeable. She asked questions to ascertain the specific needs/desires that we had. The work was finished more quickly than the estimated time frame which is always a plus. The service was excellent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick and efficient
byon 12/09/2023
Scheduled online easily. Prompt service with explanation of service and price before starting. Updated via email/ text for additional needs after dropping off at dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
In &Out
byon 12/05/2023
Quick & Friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 12/03/2023
Very satisfied. My salesman, Cooper, was very competent and courteous. He spent lots of time explaining all of the features of the car. Would highly recommend the Bob Howard Dealership and Cooper.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeremy and the rest are great!
byon 12/02/2023
I did spend $20K more than I intended . . . But I love my Pilot that I just bought (barely) used. It was the very fastest, smoothest car-buying I’ve ever done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overpriced dealership auto service
byon 10/31/2023
Got what I needed to get done, however, too overly priced for basic service. First and last time. Never again, Not worth paying for what can be done at another place with same quality customer service and care maintenance.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Smooth car purchase
byon 10/31/2023
T was a great sales lady that got the job done and had everything ready for us to sign so we didn’t have to be in thr dealership all evening!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Dept.
byon 10/29/2023
Had car towed to setvice talked to the service department. Mechanic told me my alternator was faulty. The technicians acted fast and check all aspects of the car. Discovered the alternator was operational and also made sure all systems worked. Vehicle is currently under warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and tire rotation
byon 10/25/2023
It was great! Our van is for our daughter’s wheelchair. Service was done quickly. Thanks to Cain for making it happen.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great staff
byon 10/23/2023
Salesman Danny was wonderful! Entire staff was very responsive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Bob Howard Acura experience!
byon 10/17/2023
This service department is the best of all around! They even beat the BMW service I’ve received in the past! The service representatives are always so polite and helpful! They are down to earth and go out of their way to make your experience efficient and pleasant! The communication is always effective! I’m never placed on hold for long periods of time as someone always answers the phone to help you. A major positive is that they never seem to try to make you pay more for a service that is not required. You get a full transparent rundown of the mechanics assessment and can choose what to add without pressure. That means a lot being a woman with limited mechanical background. I always buy Acura for this service experience!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/09/2023
They were very pleasant and worked with my insurance due to the type of issue it was. They were always smiling and kept me informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bob Howard Acura invites you to visit our car dealership in Oklahoma City, OK. Our team
members are standing by to provide you with some of the best deals near you on Acura cars &
SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of
the Oklahoma City area's most trusted Acura dealers.
ESPAÑOL
Bob Howard Acura le invita a visitar nuestro concesionario de autos nuevos y usados en
Oklahoma City, OK. Visítanos hoy para carros Acura y SUVs, así como servicio completo,
autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos
uno de los mejores distribuidores de coches Acura en el área Oklahoma City.
1 Comments