Ferguson Kia
Customer Reviews of Ferguson Kia
Dealing with issues for 6 months!
byon 02/18/2024
Purchased new 2023 Kia Carnival in Nov 2022. Problems started in August 2023. We contacted Ferguson immediately but they couldn't work us in until October. They couldn't figure it out so we returned in November and left the car for over a month. No resolution, but they said the car was safe to drive. We made an appointment for two weeks later (we had a trip for Christmas). Returned the car, they worked on it, and they didn't know if it was safe to drive. It's now mid February 2024, they *think* they know what's wrong, but it's going to be a while as they have to send it out to a body shop. They also have to get approval from Kia before fixing it. I'm making car payments plus a rental. I'm not even sure if this will fix the car, much less how much longer they are going to make me wait. They should just replace the vehicle at this point - did I mention it was purchased new from them? It has approximately 15k miles. We purchased from Ferguson because of Kia's warranty, which apparently doesn't matter. This is ridiculous.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
My first NEW Car experience......
byon 05/18/2008
Before I had really bad credit history from when I was younger, I had bought a 2000 Pontiac Bonniville SLE in 2003 with 98,000 miles on it, and I must say that was the best car i had ever owned untill the transmission finaly went out and was over $2000 dollars to fix. So afters 5, new axles, new hubs, 2 sets of $900 17's tires, new brakes, and a $1100 fuel pump, and A/C compressor I had finaly thoguth to myself, "self we need to try and buy a new car". Take into mind that I kept my car for so long because my credit got torn apart by 2 ex's and I was getting 29-32 mpg on the highway in my car which now has 204,000 miles. So I filled out an online app. and nice gentleman named Richard called me in less that 2 days and work very hard and aginst 2 other dealerships to get to me to come down and buy a car. I thought might as well see what he has, considering the other dealerships were offering cars with over 20,000 miles on them and more money down. Richard got me a 2008 Kia Spectra EX with 24 miles on it. All I had to do is convince the wife to be on the loan with me and put down $500. Those guys are awsome and Im sending everyone I know down there to Broken Arrow to buy a their next cars. Awsome job guys,and especially Richard....... Josh and Pamela Patteson Nowata, OK
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
