BMW Cleveland

by Brandon_C on 12/03/2016

WORST EXPERIANCE EVER. I would not recommend anyone take their business to BMW Cleveland in Solon. My first experience started after I researched for hours finding the perfect BMW model that met my needs. I came to the conclusion that I was searching for a certified pre owned 2013 328i xdrive. After finding the perfect one on their website, I reached out to the dealership and confirmed that the vehicle was available. Jon L. was the salesman that was assisting me. After rushing over after work and having my finance meet me there, we were a little early for our appointment. We waited for over 30 minutes, causing our appointment start time to be late. He informed us that a couple, that came in after us, were looking at the vehicle that we wanted to purchase. After they looked at it, it was determined that they were going to buy the car. To my surprise Jon said they sell the vehicles on a first come first serve basis, even though we arrived before the other couple. It only gets WORSE from here. Jon stated that he had a similar car with less miles and added packages that was also a certified pre owned vehicle and was at the same price. That worked for us. After driving the car and spending 3 hours at the dealership, we were in the finance managers office starting the paper work to purchase the vehicle. After all the time we spent there it was determined that the car was in fact NOT a certified pre owned vehicle and there was nothing they could do to at 9:45pm that night to fix it. We left the dealership in a loaner vehicle and were told to come back Saturday to look at another vehicle. Jon emailed me the next day and I express my dissatisfaction with what happened and gave him a stock number for a different vehicle I wanted to look at. His response was that they would pull the vehicle and have it ready for us to view Saturday. It continued to get WORSE from here! We arrived Saturday and Jon tells us the car we were here to see was sold. He told us before that it would be there without checking the inventory to verify that it actually was.... Then he had 2 vehicles that were similar to what we were looking for and tried to sell those to us. We again, for some reason, went and drove the 2 vehicles and inspected them. We came to a conclusion that we did want to purchase one of the vehicles. After coming back in and going over the details, I expected to be offered some sort of price negotiation on the vehicle, that was in their inventory for 3 months, and what he offered was $300 off the price. He stated, "this is what your time spent here is worth". What a slap in the face. We counter offered and gave our last, reasonable, offer. He came back and stated that they would not come down to that and that there was nothing more he could do. 5 hours we spent at this dealership to be lied to and treated like we were nothing special. We are young, emerging professionals with great careers and Jon, with his 20 years of sales experience, did not care one bit about our business now or in the future. I cannot stress the importance of not using this dealership for any needs you may have. THEIR BUSINESS IS BASED ON LIES AND DECEPTION.

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by mitchz on 12/20/2011

I have just purchased my fourth car from this dealership. The sales personnel are straight forward, knowledgeable and helpful. Come armed with competitive price data to speak intelligently and negotiate. I have always found them not to be the best price, but competitive enough that they are still my choice of BMW dealership. The entire facility is being renovated for aesthetics and should be completed shortly. It has a nice, fresh new look.

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