Customer Reviews of Coughlin Kia
Worth your time!
byon 07/22/2022
We had been car shopping every weekend for 2 months trying to find a good deal in this crazy market. Coughlin Kia and Doug, our sales rep, came through with flying colors! No pressure, personable, easy to talk to and work with...Doug worked for us to get us what we desired in every aspect of the buying process. Hands down one of the best buying experiences. Would absolutely recommend this dealership and Doug.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fast and Easy Service
byon 05/09/2023
Excellent service, responsive employees and even washed my car. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and great service
byon 05/03/2023
I had a great experience on my service here. They performed the service in a timely manner and explained everything to me. They even washed and vacuumed my car out for me free of charge!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worth your time!
byon 07/22/2022
We had been car shopping every weekend for 2 months trying to find a good deal in this crazy market. Coughlin Kia and Doug, our sales rep, came through with flying colors! No pressure, personable, easy to talk to and work with...Doug worked for us to get us what we desired in every aspect of the buying process. Hands down one of the best buying experiences. Would absolutely recommend this dealership and Doug.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fourth vehicle bought from this dealership
byon 05/23/2022
I have bought four vehicles from this dealership and I will keep coming back and have my friends and family also come to this dealership because they experience has been A1 very friendly helpful got the deal that I wanted worked hard to make it happen and could not be more satisfied with buying a vehicle then I have when I've went to this dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Buying Experience
byon 04/20/2022
Just purchased a new 2022 Kia Seltos from Coughlin Kia in Lancaster, Ohio and it was the best and easiest car buying experience we have ever had! We spoke with Nick online who in turn, put us in touch with Pedro Garcia of Coughlin Kia. we informed Pedro that we were from Elyria, OH and had been looking for a Starbright Kia Seltos for a while and he informed us that the dealership had two that would be available within 2-3 weeks. From my first call, I had the perfect car buying experience. Pedro constantly kept in contact with us from the moment of our first call until we actually drove the car off the lot. He has even called since we've had the vehicle. Everything went smoothly, there was no pressure and the dealership was amazing. Thanks, Pedro and Coughlin Kia for making our experience a pleasure
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great dealership to do business with!
byon 12/27/2021
Our sales rep was John Harder who I contacted a week prior to going to the dealership. John was very knowledgeable on the Kia S which is the vehicle we decided that best suited our needs. John explained all the options and reviewed them with us first hand to ensure we were satisfied and understood how everything works. Very satisfied with John and his knowledge, was very helpful in our decision for our purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Car Purchase Experience Ever
byon 10/28/2021
I don’t normally write reviews, but my experience with Alec and Coughlin compelled me to write this review. Since my wife and I live in Cincinnati I first contacted Coughlin about their Kia Seltos SX inventory. As you know there are not any in stock anywhere around for than five minutes of hitting the lot. I spoke to Alec on the phone and told him what I was looking for and he found the Kia Seltos that my wife was looking for. I spoke to him on the phone four or five times before even visiting the dealership. Each time Alec was very attentive and personable. I would venture to say the best sales person that I have ever encountered. My wife and I went back and forth on where to buy her Kia but the feeling and service we got from dealing with Alec made us travel the two hours to Lancaster to purchase her Seltos SX. When we arrived at the dealership it was trunk or treat night complete with all sales people dressed up for Halloween, a radio station doing a live broadcast, kids running from desk to desk to claim their candy and even OSU football players for the evening. It was quite the scene. Alec got as much ready for us before we got to the dealership and went over all the festoons benefits of the Seltos with my wife while we were waiting to go into the finance office. Everyone at the dealership was very nice and it has a very family friendly feel. This place is not like any other dealership that we have ever been to before. I just wanted to thank Alec and Coughlin Kia for making our car buying experience memorable and stress free. We will be back for a Telluride or two once the kids are out of college. Thank you, Dave and Deb Roberts
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 07/22/2021
Jim was great to work with! Jim made buying my new car very easy, and wanted to be sure I was completely satisfied! I love my new Kia Soul! Thanks Megan for the great communication with scheduling my appointment! Thanks Chris for helping me with financing! Great people to work! I highly recommend Coughing Kia!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
John Harder,he is the man.
byon 07/15/2021
We have been dealing with John for years. Always very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Phenomenal
byon 06/21/2021
Jim was amazing! He was so helpful and patient. He answered all my questions and concerns and was so kind. I highly recommend him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A great overall experience buying a new Kia
byon 03/20/2021
I'd seen online prices from Coughlin Kia but was skeptical because they were significantly lower than other dealers. Well, they stuck to the word of the price on their website. i did decline the paint and fabric protection, which they agreed to pretty quickly. Both my salesman (Chris Walker) and the finance manager (Jamie) were excellent. I took a LONG test drive (~45 minutes) and was still done in two hours total. I had a pretty good experience with a different dealer the last time I bought a car, but this was far and away the best sales experience I've had. Next time I'm in the market for a car, I'd start at this dealer for sure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing Customer Service!!
byon 03/11/2021
We live 2 hours away from this dealership, but found that they had the best prices in the state for the 2021 Kia Sedonas. We figured it would be worth the drive to save a couple grand. Later that day, we drove away in our brand new van shocked at how quick the process was and how well we were treated, from our salesman, Chris, to the finance person, Jamie. Right away I could tell Chris wasn’t your average car salesman. He has an honest and upfront air about him. After I test drove the first van, I just felt something wasn’t quite right about it, and asked to drive another in the same color. I was sure Chris would think I was crazy, but he happily obliged. As I drove the 2nd van, I knew this was it. When we were talking numbers, he always had everything broken down on a printout so that we could see exactly what we were spending and what we were getting for our trade in. Questions were answered honestly and straightforward. Jamie was very kind and honest as well, and told us all about our warranty. When we respectfully declined the extended coverage, we felt no pressure and he was still just as kind. It was one of the best experiences I’ve ever had purchasing a car, and I’d happily drive the 2 hours again. These people really care about being competitive and treating the customers right. Thank you, Chris and Jamie, for making the experience so much better than we ever dreamed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing customer service
byon 04/10/2020
Chris Walker and the rest of the crew went above and beyond to ensure a painless and fair customer experience. They worked with us to get us more than expected for our trade in. They even delivered the car to us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Perfect
byon 08/25/2019
I had an amazing experience from start to finish. The sales rep John Harder really went above and beyond to help us out. We were never in limbo about what was going on. Gave us the information straight. Made my first ever car buying experience perfect! Everyone was very resourceful and helpful. Thanks coughlin!! Happy family of seven!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service. Down to earth people.
byon 08/29/2018
Larry was my sales guy. I had been there a few months prior to see about a new (used) vehicle but ended up having to have surgery. Came back a few months later, Larry was extremely helpful and the whole staff was great throughout the entire experience. Ended up leaving with a 2018 Kia Soul, what I wanted, and it was an easy process. Will definitely return and for sure recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service, Always helpful
byon 06/10/2018
We bought a new Kia Sportage in 2012 and Jim Miller was our sales representative. He was helpful and easy to talk to. Yesterday June 9th, 2018 my husband decided it was time to replace his car and Jim Miller was there to help him through the process. My husband bought a 2018 Kia Optima and I have to say it's just stunning. Jim explained to my husband how everything worked. Coughlin Kia does they're best to put you in a car you are comfortable with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No pressure
byon 03/01/2018
I stopped to look at the new Hybrid, the Niro. I saw a 2017 left over and decided to take a test drive. Jim Miller got me the "key" and away I went. When I came back Jim and I talked and I asked him to check my 2014 Kia Forte for trade in Value. That done the price was right, big savings on the Niro. Jim was helpful all the way through and never tried to pressure me to buy. When I picked up the car he spent all the time I needed to be sure I understood and the details on how everything worked.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love My Car
byon 01/01/2018
Jim Miller helped me find a great new car at a great price. No pressure sales was a welcome experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GREAT SERVICE
byon 10/04/2017
You guys are great, all were very helpful and professional. It is employees like this that make companies stand out from the others. Top notch guys that know what they are doing. THANK YOU for GREAT service..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jim Miller
byon 09/24/2017
I have to give Jm Miller 10's across the board. he not only took my trade in but got me in a car with lower payments and insurance. no pressure and had the new car financed the same eveing. Great customer service!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jim miller
byon 05/14/2017
He was great!! Helped me lease my first car and answered all my questions and took the time to explain everything!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Part of the Coughlin Automotive of Newark Dealership. Coughlin KIA is a KIA dealership located in Newark, Ohio.