New Carlisle Chrysler Dodge Jeep Ram
Customer Reviews of New Carlisle Chrysler Dodge Jeep Ram
Go to a different dealer, terrible customer service!
byon 05/25/2023
Sue in the service department has absolutely atrocious customer service. She is rude, condescending and outright unhelpful. Eli on the other hand was a pleasure to work with 1 out of 3 times I tried to get my new Jeep in for an oil change. I requested the top manager of the service department to contact me in regards to the service I have received. We'll see if Sue will pass along the message, or maybe she'll tell me to go get my free oil change for buying a brand new jeep at the centerville location again for the 2nd time. Doesn't seem to like to assist people who don't purchase directly from their lot.
- Recommend this dealer? No
Worst Experience EVER.
byon 08/26/2016
I would give zero stars if I could. The service department has kept my vehicle for 36 days, and still couldn't give me a concrete answer as to what's wrong with it. The General "Manager", Deborah, was was beyond rude, spoke poorly of other dealerships and service departments, and made brash accusations that I did not take proper care or my vehicle, even after I told her that I could provide proof of regular maintenance. The service department obviously has ZERO clue as to how to fix problems, and will charge whatever they feel like. Chrysler even offered to pay for the service charges, and the DEALERSHIP refused their payment to put it back on the customer. You've been warned. Do NOT, under any circumstance, allow this service department to look at your vehicle. They'll tell you one thing, and do another...and attempt to charge you for both. They cannot be trusted, and their leader, Deborah, resorts to pushing blame onto you, name calling, and talking trash about other reputable dealers when you call them out on their lies. By and far the WORST customer experience of my life. It's hard enough to have to take your car into the shop for anything, but when the people there are unkind, [non-permissible content removed], and childish...it only adds insult to injury.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Supposedly inspected/serviced used car = deceptive
byon 04/23/2014
I purchased a used vehicle from this dealership. While shopping for used cars from dealerships one thing I was looking for was a dealership that actually inspected and serviced their used car inventory, and not just their *certified* pre-owned inventory. David B, the salesman I dealt with, assured me they did, and in fact the car I was interested in had just had its steering rack replaced. When I test drove the car I noticed a squeal upon ignition, and a slight squeal on sharper turns. David told me this was due to the new steering rack and would go away as 'oil redistributed.' We haggled over the price, and David left me three times to 'consult his manager' but for all I know he was laughing about me with other salesmen by the watercooler. They have you sign 'as-is' agreements before buying, acknowledging things go wrong with used cars and they cannot be blamed. There is no warranty. No recourse. After buying the car, the squeal grew quickly worse, and I determined the drive belts were at fault. Replacing them fixed the squeal. Three weeks after purchasing the car the front flex pipe developed a leak. I emailed the dealership to express my disappointment that they either lied to me concerning the squeal, or were merely ignorant. Which scenario is worse depends on your point of view. While it is possible there was no visible sign the exhaust system was about to fail, I still expressed my disappointment that before a month was up, my supposedly inspected & serviced car had cost me so much money. The dealership did not even bother to respond. They also took three weeks to send me my title, when they told me it would be two. When I had only 30 days from the time of purchase to take care of that paperwork, leaving me that little time is rude.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership... Refreshingly Laid Back Car Buying Experience!
byon 03/14/2009
Many thanks to the sales team at New Carlisle Chrysler/Dodge/Jeep! I recently purchased a used car from their lot and could not be more pleased with both the car itself and the overall purchase experience. Used car buying proved to be an annoyingly high pressure experience at most other dealers and lots visited. The best way to described the experience here was LAID BACK! No pushy, in-your-face sales people trying to work their angle hoping for a sale. I hoped to get a certain type of car but was not sure I would find that type at the right price. Jim, the general sales manager, worked hard to come up with a great price that was agreeable for both parties. This was accomplished without any pressure tactics which proved to be quite refreshing. Anyone looking for a new or used car in the Dayton/Springfield/Western Ohio vicinity would do well to check the inventory here and make the drive. A big Thank You, once again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Dealership
byon 12/15/2007
My name is Heather and I have bought not one but TWO cars from this dealership new. They are very friendly and very determined to get you what you want. I bought my first 2005 SRT-4 from them in November of 05. I went in and told them what I wanted the week before thanksgiving, they found something. Like the day before thanksgiving, I got all my application finished and my co-signers info and I got my car the day after thanksgiving. That car got totaled on April 4th, 2006. Went back to New Carlisle dodge a few days after, told them that I wanted the same thing never titled and they had me another car within 10 days of me getting a hold of them, I purchased and picked up my 2nd new car from them on April 24th, 2006. In my opinion they are one of the best dodge dealers around. I live about 45 minutes south of the dealer, but wont hesitate to drive up there where I dont have to deal with another local dealer. They do an awesome job of making sure that there customers are happy, along with being friendly, and trying to pull all the strings to help you with your purchasing needs. I would recommend this dealer to anyone I know and if I ever buy another dodge vehicle I will be going to New Carlisle Dodge no matter WHAT!!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Service Around.
byon 12/15/2007
My name is Heather and I have bought not one, but TWO SRT-4 Neons from this dealership new. They are very friendly and very helpful. I think Kelly, Mark, Josh, and all the service techs do a really great job there. They are always there to help or even call if I am having a problem with my car. This is the only dealership service dept that I will let touch my car, I have never had anything missing or anything wrong with the work they do. They are great and I will keep bringing them my business.. GREAT JOB GUYS!!!!!!
- Recommend this dealer? Yes
