Customer Reviews of Classic Chevrolet
Good dealership
byon 10/05/2023
nice place to buy a car. Very Helpful sales associate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Classic chevy
byon 01/23/2024
I brought my truck in for service, twice in 2 weeks With a few issues that were covered by my warranty However THEY DID NOT take care of anything that I Needed done & tried to charge me for a diagnosis.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Good dealership
byon 10/05/2023
nice place to buy a car. Very Helpful sales associate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New exhaust and oil change
byon 04/13/2023
Everything was good but the price to have work done is expensive. If I didn't have GM points for repairs, it would have been a problem. Almost $700 for new exhaust and an oil change is extremely expensive!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great service
byon 08/16/2022
Greg Gibson was very thorough and very professional, kept me updated and informed about everything. Service department is great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Classic Service
byon 08/15/2022
Arrived at the dealership and was greeted by 2 people, one was my order writer. Everything went very well and I liked the fact they were calling people to let them know their vehicle was ready instead of trying to find them around the dealership. Keeps the order writer somewhat at their desk and in view of any customer coming in for service, questions, or general comments.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceeded expectations
byon 02/24/2021
Todd and Aubrey were amazing. I had no plans of leaving with a truck that day and they were able to make magic happen.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr. Patrick McKenrick
byon 11/19/2018
My experience at Classic Chevrolet was excellent! Mr. Edmunds was very professional in meeting the needs toward me and making sure my needs were met. The service and the period of time it took for my van to be repaired was also excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 11/17/2018
Could not of asked for a more pleasant experience. Third time leasing a vehicle from Classic Chevy and the process seems to get easier every new lease. Jim Valentino and Corey Woolard took the time to make me feel very comfortable, not rushed, not pushy. Answered all my questions concerning the vehicles I was interested in leasing. This kind of customer service exemplifies what is missing from most businesses I deal with on a daily basis. I will remain a lifetime customer of Classic Chevrolet and will recommend Classic to anyone I encounter who is looking to lease or buy a vehicle. By the way we love the Equinox we just leased. It was a hard choice because we had zero complaints about the 2016 Malibu we turned in. It was a hard choice to pick the 2019 Malibu or the 2019 Equinox. Thank you Jim and Corey.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service experience at Mentor Classic Chevrolet 0n 10/19/18
byon 10/29/2018
I want to thank Jeff Gill for scheduling my regular maintenance and inspection in a timely manner that fit MY schedule. He conveyed my request for a coolant top-off and consulted me in a non-pushy, professional manner regarding an inspection deficiency. The service was completed in a timely and thorough manner. My thanks to the entire staff at Classic Chevy. Don Schoenwald
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cant change oil correctly
byon 04/18/2017
Took my 2013 equinox in for an oil change. When they installed the filter they did not install the rubber gasket and when I checked the engine oil level, it was 1 QT low. The engine calls for 5 quarts but they only put in 4.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Does not honor E-mailed Quotes.
byon 07/03/2010
Got in touch and asked for a quote on a new truck. They E-mailed me a quote. I drove down to purchase the truck and they would not honor the online quote even though I had a copy of the E-mail in hand. They tried to use high pressure sales to push me into another vehicle that was around the same price but did not have all the same options. When I got up to leave the General manager followed me out the door and yelled at me. Very rude and dishonest dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
The team at Classic Chevrolet would like to welcome you to our dealership in Mentor, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Mentor, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!