Customer Reviews of Honda Marysville
Do NOT buy online!!
byon 10/21/2022
I recently purchased a VW Jetta online from this place....They are very underhanded and the pictures they send you will ONLY do them justice. Do not buy a car online from here. Once you sign the docs. via email, you are on your own. If you leave the lot a find issues, they will say that it didn't have the issues when they inspected. The sales person basically handed me the keys and sent me on my way. Didn't go over the car with me or anything. I found many issues with the car over the next several days. I may be stuck with mistake I made, but I have consulted an attorney for a consultation at least. I would advise anyone to report bad experiences to AG Consumer Protection and the Ohio BMV. as well as leave reviews on sites such as this. I may be stuck with my bad purchase, but I will never go back to this dealer. I will keep this updated as this unfolds.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Beware of the "Certified" used car claim
byon 06/05/2022
I purchased a 2017 Honda Civic and have had numerous issues as soon as I drove it off the lot. I was told the car had gone through a comprehensive 150-point inspection and it was "Certified" and in great shape. The issues include tire's loosing pressure and had to be replaced, the carpet won't stay tucked in and can't be fixed (looks horrible), the wiper blades had to be replaced within a month, the car was way out of balance and the rotors were bad and had to be fixed. A couple months later the AC went out and it turns out the compressor is leaking and they want $1700 to replace. I am a Very frustrated customer
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
The way it should be
byon 07/15/2015
They diagnosed a problem with the upper A arm needing to be replaced (not a surprise with so many miles on the vehicle), and were willing to show the problem to me. The tech was very knowledgable. They were willing to install parts that I had bought (they were genuine Honda parts that I was able to get at a big discount) and do it without trying to sell me other services not needed. Couldn't ask for more.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great deal, no hassle, no BS
byon 07/15/2015
It is easy for people to know if they got a good deal with the interned tools we have available to us now. I know I got a great deal, no doubt about that, and it didn't take a fight to get it. Very fast process, no bull, no pressure, the way it should be. Thank you Eric M for defying the stereotype of car salesman and being a straight shooter!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Full of deceit...stay away
byon 08/18/2013
Would not recommend to anyone...stay away...terrible experience...finance amount increased after signing the papers..did not buy 2013 accord lx...look around and you will get great deals and amazing experience with great polite people at other dealerships in and around town...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
What Car Buying Should Be
byon 01/24/2013
We recently bought a car at Honda Marysville and Honda Marysville MotorSports. I honestly did not know it could be so easy to buy a car. I knew exactly what I wanted and requested a quote online. I did not know at the time that you get different (better) pricing online than you do if you walk into a dealership. All told, we ended up spending a little more than $2000 less than Edmunds.com indicates other people in our area spend on the same vehicle. Our trade was handled quickly and easily, the financing had great terms. Jennifer F. is in charge of internet sales and she made everything extremely easy. Our salesperson, Miranda, was friendly and helpful, the financing was handled quickly and easily by Drew L. We had some special circumstances we were trying to work around that weekend and they were very accommodating. When we need to replace our other car we will definitely head there again; it was such a pleasant experience I wanted to recommend them to anyone out there looking to buy/lease a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Dealership, but terrible sales
byon 02/27/2012
First off, this is one of the best dealerships that I have ever been to by means of making their customers comfortable while they are there. Anything from coffee to pizza to a special play area for the kids. But that is about where it all ended for me. We were looking at a select vehicle that was in stock and after a test drive, it all began. The salesman for some reason thought it was ok to hover over my shoulder and listen to me discussing our feelings about the vehicle and whether or not to put in an offer (when you can hear them breathe it is to close). Then, after we decided to discuss cost, we did as usual and use edmunds tmv to begin our negotiations. The salesman continued to inform us of how wrong edmunds is (although all other dealers used edmunds tmv) and that they just use their own way of doing it. We put in our price, they responded, we sent another price back and then waited and waited and waited. Finally, we just walked out and visited another dealer in the area (and there are plenty). The salesman calls us and tries to give me some silly excuse for wasting my time. Not one time did I feel that anyone (except the receptionist) have any people skills whatsoever. Needless to say, we found the same vehicle at another Honda dealer, and purchased it immediately. Do not be fooled by all the fancy perks that are at the dealer, I feel those perks are what makes the dealer unwilling to work with their customers like a smaller dealer would. But if you want a coffee and pizza it is great.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
poor service and help with our problems
byon 01/24/2012
We took our 2010 civic lx-s in 3 times for an issue with it being hard to start the first time it was in they said they could not find any issues. The second time it was in they gave us a loner car and kept our car over night. When they called us to tell us our car was done they told us they found a loose bolt in the fuse block and fixed it. when we got our paper work on it it didn't say they didn't do anything. When we called them up when we got the car and paperwork delivered to us they said well since there is nothing on the paperwork then nothing was done and could not explain why we were told that on the phone. the car went in for a third time for the same issue and they said they couldn't find anything. Now we have a major problem and it is at a different dealership cause we cant trust that dealership at all ever again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
didn't explain what we bought to us
byon 01/24/2012
When we bought our car we were under the assumtion that we were getting a great warrenty and it would be from Honda and after all is said and done we relized our warrenty is not from Honda and doesnt cover everything we were told it covered. We have been getting the run around and they just want to push us off like they have nothing to do with us now that we are not there buying a car off their lot.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased motorcycles and cars, great experience
byon 03/13/2011
Recommend to my friends, owner and staff goes way beyond other dealer's service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lovemycivic
byon 05/15/2010
Very Friendly staff at Honda Marysville, I'm not kidding when I say the ENTIRE team helped me when I purchased my 2010 civic! The finance manager and my salesman gave me so many options of what I could get. I felt no pressure and I got exactly what I wanted they are really a great dealership, I've never had that experience buying a car before:)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda Marysville is worth driving from Westerville!
byon 11/21/2009
We found Honda Marysville about 3 years ago and truly love the sales and service we have received from this company. It's probably a 30 minute drive from Westerville but we have found the occasional drive to be worth it! We lease and have found they are wonderful to work with on lease-turn-ins. The do follow up with on-line sales leads but with out inundating you with emails and phone calls. Our Accord lease is up for a renewal in January and we are in active discussions with Honda Marysville regarding our anticipated trade in and next vehicle. We love the fact that purchasing does not require using their service department exclusively, unlike ours in the same town we live in. Also,the trade-in value and the purchase price both were much greater than other Honda dealers in the area. We ended up at Honda Marysville after another dealership that was about the same distance from us told us they would meet our expectation of monthly payment and down payment but once my husband made the drive, he was told the internet sales person had mis-informed him and the deal he had discussed was not an option. Everyone there is helpful and they do not make you feel like you are being "hawked".They area also honest and will tell what they can/will do...without the traditional thirty to sixty minute "let me talk to my manger" ploy for every offer and counter-offer. The complimentary coffee, tea and water are a nice touch also and very much appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
These guys are awesome!
byon 10/16/2008
This is a fairly new dealership, but the service department is one of the greatest I've ever seen. I was dreading taking my car in for a few minor things because I was convinced it was going to cost an arm an a leg. One of them was the cabin filter. I had changed it myself before and following the official directions, you have to take virtually the whole dash apart. I did not want to do it again, so I sheepishly asked them for a price (knowing I couldn't afford it). I honestly can't remember the exact price, but it was so low it couldn't have been more than 15 minutes of labor. I'm pretty handy but it still took me every bit of an hour and a half. The other was a tiny light bulb in the dash which again, required taking the other half of the dash apart. I wouldn't even try it, but these guys took care of it and only charged me for the bulb! Now, I've also had these guys do some major work as well. They replaced the transmission when it started flaking out at 106,000 miles (under a secret extended warranty, thanks Honda!). They also did the whole timing belt/water pump thing for me at 100k. So in summary, I have no reservations whatsoever in recommending these guys for all your Honda service needs.
- Recommend this dealer? Yes
Best Honda Dealership in Central Ohio
byon 08/21/2008
I've talked with and been insulted by about every dealership in the Columbus area. Most dealers must assume we car buyers know nothing about the cars we're buying, or their costs. It's refreshing to talk to a dealership that actually appreciates doing business with you, instead of acting like THEY are doing us a favor by selling us a car. Honda Marysville negotiated fairly and honestly. Their sales and service exceeded my expectations. No surpises, no add-ons. I did virtually the entire transaction over the internet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding experience - patient, respectful, knowledgeable, professional
byon 06/30/2008
I had been researching Honda Fit Sport models (AT) for a few weeks, but couldn't find a dealer with a model in stock that wasn't already pre-sold. Before discovering Marysville Honda, I attempted to purchase an available model at a competing Columbus-area dealer and had a horrible experience. I drove to Marysville expecting only to test drive a base model they happened to have in stock. While there and after my test drive, the delivery truck came in with a Sport model everyone thought had been pre-purchased. To my great surprise and good fortune, it was not - and I was able to scoop it up! The team at Marysville Honda made me comfortable, made it clear that they valued and appreciated my business; and were patient while I went through my internal decision-making process regarding a possible trade-in and other issues. I feel good about the deal, and know I have a fantastic car. It's not always easy (as a single woman) to walk into a dealership - but the fine folks there made me comfortable. For that, they have earned my trust and will get my repeat business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda Marysville, part of the Performance Columbus Auto Group, is central Ohio's premier Honda dealership. Located in Marysville, we are only minutes from Delaware, Dublin, Powell and Hilliard. Honda Marysville sells and services new and used Honda vehicles.
Our mission is to live up to the reputation for quality, reliability and style that the Honda Motor Co. has established. Whether we are assisting customers in finding a new Honda Pilot or a certified, pre-owned Honda Accord, our goal is to provide the best customer service and an enjoyable, stress-free car buying experience.
The Honda Marysville service department provides quality and affordable service. We offer regular service specials and a convenient online service portal for easy scheduling.
Contact Honda Marysville to learn more about our new and certified, pre-owned vehicles or our service department. We look forward to seeing you soon and remember, we are closer than you think!