Buckeye Toyota

by Tom H on 02/19/2020

The staff at Buckeye Toyota was friendly and knowledgeable. They helped us find the perfect used car or our family. Even when they didn't have the right car on the lot, Siara called the moment they got one in and it was perfect. Thank you so much!

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by Ken on 12/29/2019

Caleb the sales person was very polite and answered any question we had. We like the Sienna very much. Would work with him and Buckeye the next time we need another one.

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by Scott on 11/30/2019

I had a great car buying experience with Siara at Buckeye Toyota. I had done my research for buying a Tacoma truck, presented my self to Siara with information about a tacoma truck on the lot. We test drove the truck, negotiated the price and made a sale. She did not try to pressure me into anything that I did not want. I bought my truck and had a wonderful experience

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by Larry and Deb Crawford on 10/24/2019

This is our second vehicle purchase in two weeks!! Max Baker was once again the absolute best! He is always so patient, kind and detail oriented. We appreciate him so much. Again we have nothing but wonderful things to say about our dealings with Max and the entire dealership!! Thank you!!

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by Larry and Deb on 10/08/2019

We are so pleased with our 2019 Toyota Corolla hatchback. Max was over the top as our salesman. He was extremely helpful and kind. He explained everything so well. We are so very impressed with the entire dealership. Everyone is top notch.

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by Dennis on 08/27/2019

I was treated like family. Siara was great!!! Tell her Dennis sent you. Not your typical dealership. The people here look out for you.

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by AKeller on 08/16/2019

What a great experience at Buckeye Toyota, Max was a great help. Very patient and understanding with all my wants and needs in a suv . He pointed me to the RAV4 and I just love it. I would definitely recommend Max and the other professionals.

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by Roxanna on 08/09/2019

I appreciate it when I am listened to, taken seriously and treated with respect. All of this happened as I test drove two different 4runners at Buckeye Toyota. The staff was friendly and accommodating and I can't say enough nice things about my salesman Max. A strong, dependable suv is very important for my activities and I love this 4runner already! I look forward to YEARS of great performance and service.

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by djv on 01/04/2019

We recently purchased a used 4Runner and our salesman, Nick Alspaugh was fantastic. He followed up and delivered everything he promised. We have already referred family to him as they anticipate purchasing a vehicle in the next few months.

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by GhostRider on 10/09/2018

Matthew Nestor was pleasant to work with. Even though I wasn’t there to make a big purchase I was treated as if I was buying a brand new car. He had the ship take care of an issue with the vehicle I was purchasing, they clean the car like it was brand new and get this...filled my tank full! I will defiantly be back and they have a customer for life at Buckeye Toyota!

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by toycor2010 on 05/06/2010

Just wanted to tell you about a horrible experience I just had at River Valley Toyota in Lancaster, Ohio. My husband and I visited this dealership on Friday 4/30/10 to look at and ultimately purchase a car. When we first started looking, the salesman didn't know the differences between the cars and didn't know how much some of the vehicles cost and didn't seem too motivated to find out. Maybe this is because we are a young couple, but we are serious buyers, we do our research. My husband went in and asked for a different salesperson to assist us once we came back from our test drive of a 2010 Toyota Corolla S. The new salesperson was way better. We had test driven the red car, but decided to go with the blue car that had the sunroof instead. Before ultimately deciding to buy the blue car though, we checked it over thoroughly for scratches, chips in paint, etc. We decided to buy the blue car, because we found no imperfections and was happy with everything. We waited 45 minutes while it was taken back and waxed and the inside cleaned, etc. We were happy with everything when we took the car home. Yesterday afternoon, Wednesday 5/5, we received a call from the dealership stating that we needed to bring the car back because they had given us the wrong car and that our car was sitting at the lot all ready to go. This in itself was very aggravating, given the fact that the car dealership is almost an hour away and I would have to waste my evening now driving all the way back there for their mistake. When we arrived at the dealership we went over to the new car and my husband immediately noticed 2 marks on it,something that looked like it bumped against it in the back panel and a scratch on the front passenger side panel. We pointed out the scratches and they managed to get the one on the back to come off with some rubbing and some wax. The scratch on the front though was still there after several attempts. The owner/manager came out to ask what the problem was and we explained that we didn't want that car because it was scratched. He said we didn't have an option because that was the car we bought and we had to take it. We said then give us our money back, we don't want it and he told us we would never get our money back, that it was our car now and still that we had to take that car. We insisted that we didn't want that car, we would rather keep the car that we had taken home. He argued with us and got very loud and said that we did not buy that car, the vin number did not match our paperwork and that we couldn't have that car. It is not our fault that they put the wrong vin number on the paperwork. So we received a car that was not even the one agreed upon and was treated like complete crap. I have never been so insulted by someone who is supposed to have good customer service in all my life. And to top it all off, the car we went to pick up had not even been waxed or cleaned up. We had to wait another 30 minutes while they waxed it. On the way home, I noticed the inside was super dusty and there were sticky splotches of something that had run down the glove box and on inside part of my door, that now I will have to clean off. This is the worst new car buying experience I have ever had, and my husband and I have bought 5 new cars since we've been married. Also, when they kept trying to get rid of the scratch on the front of the car, the boss (Robert) didn't believe my husband and got extremely angry when he said he could still see it. It was slight at that time, but when you got up close you could still see it. He started yelling at my husband and saying "Find the scratch now, find the scratch now, point directly to it, don't look too hard, now". He was yelling all of this very loudly which was very embarassing and insulting and then yelled at us that we were being very insulting to him. My husband was trying to tell him, hey you guys are the ones that made the mistake and now you want us to take a scratched car and that's not ri

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by jdye on 01/26/2009

No information given on the multiple parts problems, failures, costs. This information would have resulted in no sale. We like the car but the maintenance wipes out all fuel savings and more.

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