Klaben Ford Lincoln
Customer Reviews of Klaben Ford Lincoln
Excellent customer service
byon 04/04/2024
Rob, Scott, and Heather were very courteous, friendly, knowledgeable and a pleasure to do business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 04/04/2024
Rob, Scott, and Heather were very courteous, friendly, knowledgeable and a pleasure to do business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great People
byon 04/03/2024
Top notch people, from our Sales person Mike to the finance person Angela. Mike went above and beyond any other sales person that I have worked with before. He actually traveled almost 2 hours to our home so we could look at and road test the Corsair. When we reached a deal and went to the dealership, we were done in about 1 hour. How extremely prompt Mike and Angela were, they valued our time and handled all aspects of the sale quickly. Very professional group. Woukd definitely deal with them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A great place to by cars
byon 03/26/2024
I had another great experience this Lincoln is my 6th car from Klaben Auto always a pleasure to deal with Mike Cooney he explained all the options and how they work we love the car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 02/02/2024
Friendly and straightforward with no pushiness. A good experience. Will continue our relationship.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The place to get a new vehicle!
byon 01/31/2024
Smooth and easy transaction. Traded in and purchased a new vehicle. This was my third purchase from Klaben. I have to say I have loved every vehicle I have purchased here. There were no games or bickering. My salesman was Luke Deegan and he was a pleasure to deal with. They gave me the price I wanted for my trade-in and helped me get into the new vehicle I wanted! Drove home with it that same day. I also use Klaben's Service Department, and have always had satisfaction with the work. I recommend Klaben to everyone. They are great to work with and have a great service department. Why go any where else?!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
F150
byon 01/28/2024
Erything was above board and honest
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Five Stars for Luke
byon 01/13/2024
My sales experience was pleasant and pressure free. My salesperson Luke was courteous and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Klaben Ford 2023 Ford Escape Purchase Experience
byon 10/12/2023
Klaben Ford is one of the most professional Ford dealers in the United States. They have a passion for customer satisfaction and try to do their best every day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2023 Lincoln Corsair
byon 07/07/2023
Everyone at the dealership was very friendly and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr & Mrs Happy With Our Corsair
byon 11/12/2022
After using Auto Fi and getting one price and offer on my car and Klaben had a different offer they honored the Auto Fi deal. They were more than kind to us the entire ordeal from the first inquiring email to the last text from our wonderful sales rep asking if we were satisfied. It was a great experience and I am sure we will be back again,
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
EXCEPTIONAL!!!!
byon 06/01/2018
My experience with Klaben Ford Service and Mike Branvold was exceptional as always. Mike is always on top of getting things handled and explaining everything that needs to be done. Our family was going through a tough time and he stepped up and took care of everything for us. We appreciate him more than he will ever know.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great place to buy a vehicle
byon 09/25/2017
i would recommend this dealer to anybody looking to purchase a vehicle i was treated very fair on the purchase and my trade. a+ to klaben ford you have won all my future business thanks again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dazzling dancing blonde dancing because of the quality of work performed.
byon 09/19/2017
Everyone at Klaben is so friendly and courteous. They give outstanding service and the best quality work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best Car Buying Experience Ever!
byon 08/03/2017
We purchased a 2015 Lincoln MKX last week. Our sales consultant, Nate Bryant, was extremely knowledgeable regarding the vehicle and Nate along with the sales manager made sure that we were provided with not just a fair deal, but a good deal. The folks at Klaben went above and beyond and have succeeded in making this the best car buying experience that we have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/21/2017
This was the first time i have taken my wife's car to Klaben and the service was fantastic. Th e staff was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/19/2017
We have had our rv serviced there several times and been happy with our service. Nice people easy to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Beyond exceptional
byon 10/20/2015
My experience at Klaben Ford was beyond exceptional. This was my first purchase from Klaben but my fifth overall. I had been looking at certified pre-owned (CPO) vehicles on all of the local dealerships Web sites. I found three cars that interested me the most all at Klaben. A friend suggested I go to Klaben and ask for Ty Davis (sales and leasing consultant). I immediately called Ty to schedule an appointment. I gave him the stock numbers of the two cars I was most interested in taking for a test drive. When I arrived at the dealership, Ty had both cars lined up side-by-side, ready for me to see and compare. As this also was my first CPO experience, I did not know what to expect. Both cars were immaculate, like new. Deciding between the two was a tough decision for me. Ty was very patient and discussed the advantages and disadvantages of each vehicle to help with my decision. He took the time to listen to my needs and concerns. I never felt pressured to make a quick decision. Equally as important, Ty worked within my budget to deliver the car at an unbeatable price. After I signed the paperwork, he explained all of the "bells and whistles in my new car. He even called me the next day to ask if I had any questions. Ty definitely put the "service" in customer service. He is very personable and highly professional. This was by far the most enjoyable car-buying experience I have ever had! It was unbelievably stress-free! I cannot say that about my previous experiences. I strongly suggest Klaben and Ty Davis to my family and friends as well as anybody looking to purchase or lease a car. 5-stars across the board.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best service ever
byon 09/07/2014
The people at the dealership have been wonderful and helpful in every way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Escape purchase
byon 06/12/2014
I have purchased a 2014 Escape from Klaben Ford in Kent Ohio. My sales rep, JC was very easy to work with and was able to answer all my questions about the vehicle and the sales process. I was never pressured and he made the whole process very easy. I purchased a Focus from Klaben with JC in 2012 and had the same great experience. I am very happy with Klaben Ford and will do business with them again in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
dissatisfied
byon 09/17/2012
My new Ford F150 (less than 5000 miles) 4x4 scared me by "surging" as I came to a stop sign. The second time this happened I braked as hard as I could to avoid the car to my front. It was as though the transmission did not want to downshift. Klaben service told me I was stepping on the gas AND the brake - that there was nothing wrong with the truck. I tried to show them on-line stories of other ford owners with the same problem, but they would not read them. One such owner even wrote the fix to the problem (reprogram the PCM (powertrain control module)) but they refused to listen. It was the worst experience I've ever had with a Service Dept. I will never take a vehicle there again Ford complaint line asked me to take the Truck to another dealer and call them back with the results of that visit, which I will do after researching Dealership Service ratings
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
