Customer Reviews of Mercedes-Benz of Centerville
Courtesy, respect, no pressure
byon 04/03/2023
A great experience from start to finish, Tristan was my advisor and advocate. He was knowledge and helpful and fun to deal with. David came through with a fair deal and they had the car detailed and ready in a few hours. Highly recommend this dealership and Tristan in sales.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Courtesy, respect, no pressure
byon 04/03/2023
A great experience from start to finish, Tristan was my advisor and advocate. He was knowledge and helpful and fun to deal with. David came through with a fair deal and they had the car detailed and ready in a few hours. Highly recommend this dealership and Tristan in sales.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Dealership
byon 02/07/2015
I have two Mercedes and both are serviced by Mercedes Benz of Centerville. Service is excellent and the employees are very friendly and helpful. I definitely will buy all future Mercedes there and the service will always be performed by their excellent technicians.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I WILL NEVER GO HERE AGAIN
byon 04/08/2014
I went in to this dealership to look at the CLA before ordering the AMG model. They treated me so bad because I guess I look young and told me to come back another day to test drive when it was in the middle of the day with no customers there. Then I sent a internet inquiry to get to know what it took to order the AMG and they sent me templates and didnt even answer my question. I have now went to west chester mercedes where I have been treated amazing and I am getting my car shortly. DONT GO HERE AT ALL!!! I wouldnt go here even for service when I live 5 mins away.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Can't deal with [violative content deleted]!
byon 03/28/2008
Leased a 2008 E350 back in November, sales team was good to work with however, current sales manager has absolutely no ethics. At the final moments of my negotiations, the sales manager was brought in to give his canned "what will it take to close this deal now" speech. I stated my terms and conditions to make the deal happen and the sales manager agreed. This was noted by the sales rep and I moved to the finance department to complete the deal. As a condition of the deal (noted by the sale rep too)., the dealership was to replace the windshield on my turn in vehicle. The final numbers were all agreed upon and the lease company was involved too. Several weeks later, I received a bill for $300.00 for a new windshield. I promptly contacted the dealer and spoke with my rep, he agreed that they were to fix this therefore he would seek repayment as I had to pay GMAC to cover this debt. Weeks went by with no reply, I stopped in and spoke with the sales manager who made that commitment to me. He informed me that it wasn't a part of the deal. I replied with the comment that the sales rep and I both agreed that it was in fact part of the deal and was even on the contract paperwork. He finished by stating that "there was no way the dealership was going to pay that charge and if the sales rep agreed with me, that he could pay it out of his own pocket!" There was no misunderstanding, it was very clear as part of my deal and this very poor sales manager would rather throw his own employee under the bus than to honor is own word. I can't say enough about this action... I decided to pay the amount myself and eat it rather than have an innocent sales rep pay it out of his pocket. I will inform everyone I know of this issue.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
There is nothing like the power and craftsmanship of a Mercedes-Benz. In fact, that is one of the many reasons why we are so proud to be a genuine Mercedes-Benz dealership in Centerville, OH. We believe in the quality and extraordinary performance of a Mercedes-Benz and are always happy to make recommendations to our customers. However, we firmly believe there is a difference between selling a vehicle and helping someone buy a vehicle. At Mercedes-Benz of Centerville we focus on the later and are simply here to answer your questions and make the shopping process as quick and efficient as possible.
At Mercedes-Benz of Centerville the customer is the No. 1 priority and we take great pride in our signature VIP customer service. We take the time to get to know our customers and cater to their individual needs. Whether it is your first time visiting us or your hundredth, you can always expect to be treated like a high-profile customer at Mercedes-Benz of Centerville.
1 Comments