Customer Reviews of Kia of Bedford
Not going back
byon 01/14/2017
Salesman were rushing and rude. Milo walked away saying he couldn't "deal with me", passed me on to someone else who was also rude. Later on a Sunday and I think they wanted to go home. Head salesman wouldn't even look me in the eye. I left and of course the next day they called me back. No thanks, took my $ elsewhere
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
outstanding !!!!!!!
byon 07/15/2015
Good afternoon, I would like to take this time to say than you to a very special young man Mr. Andre Backin ,this young man was so professional and knowledgeable that he was able to talk me into buying my second suv in 18 months. Andre is also responsible for me buying my first suv. Thank you all so much for your outstanding customer service. Sincerely Vernita Jackson Reeves
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New vehicle
byon 06/28/2015
I didn't go into the dealership to purchase a new vehicle, I actually wanted to refinance. The offer was good however, I wish I could have received a better payment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Dealership
byon 06/03/2015
Very very helpful. Explain everything. I even brought a family member and they were great with them also
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Perfect Experiance
byon 05/11/2015
My 2005 Kia Sportage died while I was driving on 480 going to work. My mechanic told me the engjne was seized up and the car was toast. You guys got me into a new car and off the lot the same day. You were a God send.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A++++ to deal with!!!!
byon 05/06/2015
Everyone at the dealership was a pleasure to deal with and more than helpful with all my questions. The GM John was a pleasure to deal with and a top notch guy. Ewan helped me out with the car and went above and beyond what he needed to do to make sure I was satisfied. Can't wait to do business with KOB in the future!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer!
byon 04/14/2015
I would like to thank my sales gentleman, Internet Mike. The last time I purchased a vehicle, it was an all day affair and I wasn't happy at all. I was afraid to go through that again, but after meeting with Internet Mike, he made it all worth my time. He has such a pleasant personality and I would recommend Kia to anyone. Thank you Internet Mike and the team for a great experience. I'm so happy with my new vehicle. Warmest Regards, Ms. P. Barnes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Satisfied
byon 04/01/2015
Our whole time at Kia of Bedford went very well. From our salesman to the manager to the finance guy was a good experience and because of that we left with a car we are very satisfied with! No tricks were played, Kia listened to our car needs and financial limits and made it happen!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
What a GREAT experience!
byon 04/01/2015
I had a wonderful experience at Kia of Bedford. Everyone - from my Sales Person, Edjuan, to the Finance Director, Noah, to the General Manager, James Clark - was so kind, helpful, and generous with both their time and their spirit. It made me really happy I had leased my car from Kia of Bedford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
OH
byon 03/21/2015
Hello, just wanted to let you know I'm very satisfied with my car and I'm thankful how Leonard greeted me from the time i stepped out my car he was very polite and tried his best to meet my needs. And he didn't try to make me buy something i couldn't afford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 02/26/2015
My experience was excellent from the time I walked in until I drove off. My sales man was very knowlegabl and was able to show me everything that I needed to know about the car. He also let me know that I could come back or call for any other questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Courteous and Professional Staff
byon 02/23/2015
Went into Kia of Bedford looking for a 2015 Kia Optima and got exactly what I came in to purchase. The staff was excellent!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great take care
byon 02/06/2015
His name is James Cain. He was great took care of us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Service
byon 02/04/2015
I had an awesome experience working with Kia of Bedford. My salesperson Milo Williams was very patient, kind, and work to find a deal that was best for me. I love my new car and appreciate Kia of Bedford for my new car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A great experience
byon 01/26/2015
I would like to say that the sales rep. Tony D. made me feel very comfortable. I feel like he may have gone to bat for me because my credit is horrible. The finance associates were very nice as well!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
DO NOT GO HERE!
byon 08/04/2013
I purchased a vehicle from Kia of Bedford. They made promises to fix a lot of things and it never got done. Whenever I called they always put me off. My salesman was friendly as he was selling me this [non-permissible content removed] then when I went back to tell him about the problems he acted like he didn't know who I was, when I asked to do a trade in he pushed me off on someone else.. DO NOT GO TO SALESMAN ALLEN M. COMPLETE [non-permissible content removed]. Also DO NOT GO TO KIM Y., his First question how much are you putting down? They are both after the money and both are [non-permissible content removed]. I'm stuck with [non-permissible content removed] of a car that I regret everyday.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
They did what no one else could
byon 10/21/2010
I went there on a whim to try to find financing and get a new or used car cheap and easy! I dont have very good credit but ill say this with no cosigner and $1000 down i drove off that night in something i liked with a warranty. It did take about 5 hours to get every thing done they had to work a deal that was good for me! Sales men were nice and honest with all question, i would use them again. It just took a little longer so if your in need of a good car and need it now go to kia of bedford! Just remmeber make sure you have a few hours!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchsed a Kia Exclaim
byon 01/21/2010
We went to 2 differ dealerships and found the make, color Kia Soul, we wanted at Kia of Bedford. We did our research so we knew what we wanted. The Salesman's job was going to be easy. None the less it is not the salesman I want to review, the salesman Scott was very professional and friendly and service oriented. The dealership met our price and we completed paperwork and the figures did not change. We were content. Till a week 1/2 later I recieve a call that we were provided with the incorrect paperwork the car we drove off with. It has a different VIN number. Without the correct paperwork, we cannot register the car. My husband travels for his job and he was currently out of town with the new car. Since the car is in his name, Kia told us that he had to complete paperwork again, this time with correct VIN number. A week goes by and no paperwork is mailed to my husband, on numerous occasions he left messages with several people, one in financing, one in title dept., the salesman and no one return calls. Finally the paperwork arrives, he completes it and sends back in the UPS prepaid envelope sent by Kia. He sent it on a Monday my husband returned that same Wednesday and we went personally to the dealership, to discover that the Finance person informs me that he was unaware of the situation. Apologizes profusely, assure my husband that we will be contacted that same afternoon. Today is Thursday and no one called. I had to contact several times and demand to speak with a manager, I spoke with the Finance Director and she was very attentive and apologetic and stated that the paperwork and title will be sent out today personally by regular mail and that I should recieve by Saturday. I will give her credit for taking on the accountability for the very poor service provided by Kia and several of its representatives with failure to return our calls. Our tags expire in 7 days. I truly beleive if I had not been persistent with my calls they would never have returned my previous calls or contacted me. This only proves to me that they are not organized with their system and definitely in need of some form of quality control to ensure that wrong paperwork is not given out with wrong vehicle. What does this say for the service dept. Beware and ensure that they are providing you with the correct paperwork for the vehicle you are purchasing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Stay clear of Kia of Bedford
byon 12/20/2009
Let me start off with read all your paper work, and make sure you do the math yourself. I was rushed and missed looking at total cost of the car. What they did was take the total amount of rebates and down payment and ADD it to the MSRP of the car... I ended up giving them $3000 on top of what MSRP was. I feel like a total jackass for not looking at the sale a little more, but this is only my second new car and I don't have the best car buying skills. What makes me mad is how a company can get away with taking advantage of a person like me, and I can do nothing about it because I signed the paperwork and sealed the deal. Please anyone reading this help me stand up against this kind of [violative content deleted] and not buy cars from these people... put them out of business
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Lack of Respect
byon 06/03/2009
Kia of Bedford has no respect for customers. They do not attend meetings, in which they schedule. They are not willing to negotiate in a proper way. They made ludacris offers to women, which completely steal their money. The salesman offer prices on cars that are over $2000 more than which is deemed on their website. If you try to e-mail them, you are just wasting your time. Not only do replied e-mails get sent back in child written with typos, they also never again respond. It is a one time take it or leave it type of place. Always, leave it. These people have no respect for salesmanship or for their clients. They wish not to continue in the fight for your business and are thus, doomed to fail.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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