Flow Subaru of Winston-Salem
Customer Reviews of Flow Subaru of Winston-Salem
Purchased new Subaru Outback from Flow Subaru
byon 01/03/2024
My salesman Dustin was the absolute best! He knew all about the car I was buying and helped me through every little detail with great patience. He was even there after the sale to help me with a specific question I had. We enjoyed him so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Routine maintenance for Subaru Forester
byon 01/09/2024
It was very easy to get an appointment at a time that was convenient to us. The service was completed in the time that was promised. The requested service was preformed and additional service was recommended. Everything was explained clearly and in an understandable way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased new Subaru Outback from Flow Subaru
byon 01/03/2024
My salesman Dustin was the absolute best! He knew all about the car I was buying and helped me through every little detail with great patience. He was even there after the sale to help me with a specific question I had. We enjoyed him so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on Subaru
byon 09/12/2023
The oil change and service performed on my Subaru Crosstrek was done in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Completely satisfied
byon 05/27/2023
Sales team was courteous and friendly. No high pressure
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Flow Subaru Winston Salem
byon 04/25/2023
This is my second purchase from this dealership. I bought a 2019 Ascent from them and have done service with them on that one since we purchased it. When it was time to purchase another car, after test-driving 4 other cars, we chose to buy another Ascent and get the 2023 model. Alyssa was our sales agent, and she was knowledgeable, professional, and we really enjoyed working with her. We have been happy with our experiences at this dealership since 2019, and would absolutely recommend them to friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty response
byon 01/30/2023
I had a tire replaced under warranty due to road hazard (pot hole on Jonestown Rd) It was handled with professional efficiency as usual for Flow in my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service a Breeze
byon 03/09/2022
Pretty straightforward. Took my 2019 Subaru Crosstrek in for 12k service which was, by the calendar, way overdue, as the pandemic and family illness have severely curtailed my driving. The dealership extended my warranty period to accommodate my situation, which I appreciated. I waited in their lobby as the service was performed, which took no more than the promised time. An employee even brought me a fresh brownie. Everyone I encountered was pleasant and professional, turning a long-deferred chore into a breeze.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Flow Service
byon 05/16/2020
Great service and they were professional as well as friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My 3rd Outback
byon 01/06/2020
I purchased a new 2020 Subaru Outback on 12/31/2019. This is the third Subaru I have owned and the first time I have purchased from FLow Motors in Winstin Salem NC. It was the best purchase experience I have had from any of the Subaru dealers I have dealt with. I had done a lot of research online regarding the fair price for the model I was buying and the trade in value for the car I was trading. Flow offerred prices that met my expectations and were sgnificanlty better than other dealers in my general area, without having to haggle over trade in values and discounts. They located the exact car I wanted at a nearby dealersip and said they would arrange to get it for me, This was on 12/30/19 and I was to return on 12/31/19 to finalize the paperwork so that they could get the transaction in for 12/31. I did not expect the car to be ready for me since they were getting it from another dealer and I had not brought the title to my trade in with me. I was surpirsed that the car was ready and had been preped for dealivery when I arrived ant the daelership. We signed everything and the saleman, Shane, helped my transfer my stuff from the old car to the new and followed me home to pick up the title on the trade in. It was as very good purcahse exprience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Car Service
byon 09/04/2018
I was greeted right away; the service representative was very nice and thorough. He explained everything when my car was ready - I had no problems or concerns with any of the work that was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick easy sale
byon 07/25/2018
Flow came to our rescue after being misinformed and led on by a dealer in Greensboro. Adam Shoaf was our salesman, he remembered me from a visit 8 months prior, he respected my wishes to not be pestered constantly. When I was ready to buy I was happy to give my business to Flow.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Flow Subaru of Winston-Salem delivers a top notch buying experience.
byon 06/29/2018
From our first visit through the delivery of our new Outback, the process was pleasant and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible experience
byon 04/11/2018
I bought a new 2017 Impreza from Flow. Had two engine rebuilds before car had 13,000 miles. Car is using 1.5 quarts of oil every 1000 miles. Dealership is incompetent and does not support the customer. Dealership also cheated on both oil consumption tests by overfilling crankcase with oil. Put 6 quarts in an engine specified as taking 4.7 quarts. Gold plus extended warranty is worthless.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Go Flow Subaru
byon 09/23/2017
The best experience I have ever had when it comes to car maintenance ! Friendly, honest, and quality work! The Service Manager (Jay) is knowledgeable , and more than accommodating . Each person is treated like family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Flow Subaru
byon 08/21/2017
Stopped by to look at the Outback after having a less than desirable experience at another dealership( not a Subaru dealer) which lasted days before I gave up. The salesman was great, no pressure, we took a 20 minute test drive and he explained every aspect of the vehicle. I brought my wife back a few hours later ( since I was shopping for her) and drove the Outback home. As I told the entire team that night best experience ever buying a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cost sharing
byon 06/16/2017
My car is old and has a lot of rust underneath. When they replaced my wheel bearing there was collateral damage and they only charged me 50% labor on the 2nd repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
adjusting Isight
byon 07/09/2016
I did not ask for a quote before the work was done. They were very friendly. scheduled appointment according to my schedule. provided transportation as needed. very timely. reviewed work done on completion. very pleased with work and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best car buying experience ever!
byon 06/29/2016
William and David did a wonderful job and took excellent care of my wife and I. We are very happy with our new Forester and look forward to dealing with the friendly staff here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect Service
byon 06/28/2016
This was my first 6000 mile service that was performed. I called and made appointment, walked in and within an hour, it was done including state inspection.. Then washed and vacuumed as a bonus. Couldn't ask for better service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best car services and customer service EVER
byon 06/19/2016
So there I was (true story), driving my 8-month-old pregnant wife and Labrador across the country to our new home to start a new job. Sunday afternoon our 2011 Outback thrashed in death woes and came to a halt outside Winston-Salem, a place I’d never even heard of let alone been before. A tow truck dropped us off at Flow Subaru and I arrived stressed and anxious first thing Monday morning hoping their service department could fit me in their busy schedule. Shane greeted me, saw my concern and heard my story, and next thing I knew the head mechanic (Dave) popped in early to take a quick look. A long story follows from here, but all that needs to be said in this forum is that I have never had such an outstanding customer service experience with a car. Shane is “the man” and took excellent care of us, and many months later our Subaru (which was not in good shape) still runs like a champion, a testament to the mechanics at Flow (who, as it turns out, have a remarkable reputation in the Subaru world). I would not hesitate to return with any concerns, and when it’s time to upgrade cars, I will make the 3-hour trip to visit them. –Jonathan D., Goldsboro, NC
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrible Service, Rude Management
byon 09/08/2014
Upon arrival we waited 30 mins before anyone even spoke to us that worked at the dealership. We were ready to buy and knew what we wanted. The manager had a bullying attitude and tried to sale us a car we did not want. He continued to talk to us like we were stupid and told us that he didn't want to even have black cars on his lot because of the "acid rain". We wanted a black car. He finally talked us into taking a test drive in a car that was similar, with a promise of working with us on price if we got the car off his lot. We fell in love with that car and was ready to buy it. Once it came down to numbers we expected him to be true to his word and at least negotiate with us somewhat on the price. They only offered us half of what we have been offered at multiple dealerships on our trade in and was unwilling to come up. Also, he then said he could do nothing for us on their price like he had promised us previously. Our salesman was wonderful but other than that we would never buy a car from this dealership as long as they employ management with the ethics we experienced. 3 hrs of our life wasted that we will never get back!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments