CarMax Raleigh - Now offering Express Pickup and Home Delivery

by DJA32__ on 11/24/2018

I bought a 2009 Toyota Avalon from CarMax in Raleigh NC on Glenwood Ave on 12/30/2017. I wanted to trade in the car this year November of 2018. Come to find out when I was trading in the car it had structural damage on the Carfax on 12/27/2013. When I bought the car on the Auto Check what CarMax provided it said 1 accident was reported on 12/27/2013 witch I saw but DID NOT SAY STRUCTURAL DAMAGE AT ALL. Also it said that another accident was reported on 6/4/2016 witch was not disclosed to on CarMax's Auto Check report. 90% of car dealer's use Carfax report now because CarMax did not disclose to me that the car had structural damage that car is worth less than it would normally be. It was said by the GM that they use Auto Check because they don't care about showing the customer all of the extra stuff that was performed by the previous customer such as electrical system was checked, passed emissions, or any type of service. I am very disappointed in this company; I thought they would take care of this situation and their customers. I will not be getting a new car at all because they sold me a structural damage car. I will NEVER come back to this store or company ever again [personal contact information removed]

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by bgolden on 11/06/2018

Bought a used Toyota Camry with about 100,000 miles for around $10,600 plus fees and taxes. We tried to be very thorough in looking up all the car information and researching before hand. After buying the car we took it directly to a mechanic to do an examination of the car and found out that the front breaks were at 8%. CarMax refused to fix the breaks saying the brakes were within their standards, but not disputing the 8% figure. CarMax passes any car brakes that would pass state inspection, meaning that if the car has any breaking ability at all they clear it. New breaks run about $375 at our mechanic and he said the car would need them within a few months, maybe less. CarMax refused to either do the service or refund us anything even though we called back on the day of the purchase and brought the car into the center to be looked at three days later. The car also had a broken tire sensor. Overall the service was terrible. Each step of the process took hours. We were there 3 different days for a total of almost 10 hours. We worked with Diabel (our salesman), T'ume (the manager), and Nick (the mechanic). We also worked with a half dozen other employees who probably aren't responsible for the scam, but that's how many people it takes CarMax to sell you a car and refuse to fix it. They all gave us the same run around with delaying tactics and bs about how the car brakes "met their standards." Most disturbingly of all they seemed familiar with this issue. I think CarMax regularly sells cars with bad brakes due to extremely low brake standards and then refuses people refunds or maintenance. DO NOT BUY A CAR WITHOUT CHECKING THE BRAKE PADS! Crawl under the car if you have to, but don't trust them. If you do try to return the car, within the 5-day return period, they will give you the run around about every little thing (a full tank of gas, any miles driven, the keys, etc. ). It will take hours and they will make it as difficult as possible to try and prevent you from returning the car. I recommend finding a different dealer!

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by toddwarnken on 08/23/2014

The car I bought had major mechanical issues that were hidden by their service department. It died four months after purchase on the drive to my mother's funeral. This company would rather save a dollar than help a grieving family who has lost a mother. It's at times like this where values are sacrificed for profit.

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by cman9723 on 01/28/2014

I recently purchased a 2012 Ford Escape from CarMax, and I found the Sales Consultant, Devin M, to be very professional and knowledgeable about the vehicle I was purchasing. Even though the lot did not have the exact match of what I was looking for, he was able to find the vehicle I purchased at another location and he had it transferred within a few days of my visit. The vehicle was exactly what I was looking for I was able to purchase it when I came back in a week later. Test drive, appraisal, and financing took less than hour to complete. I am very satisfied with my experience at CarMax in Raleigh.

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