Trent Buick GMC
Customer Reviews of Trent Buick GMC
RELIABLE DEALERSHIP
byon 06/09/2023
We had a possible problem with the starter in our GMC Acadia. Service team promptly diagnosed the problem and it was quickly resolved. We have relied on this dealership for service, tires and parts for a very long time! I would not hesitate to go to this dealership again in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
RELIABLE DEALERSHIP
byon 06/09/2023
We had a possible problem with the starter in our GMC Acadia. Service team promptly diagnosed the problem and it was quickly resolved. We have relied on this dealership for service, tires and parts for a very long time! I would not hesitate to go to this dealership again in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase used vehicle
byon 01/08/2022
Traded in my truck & got a fair offer to upgrade to a loaded 2021 Chevrolet 2500 HD with lift kit & the works
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Escalade 2021
byon 04/12/2021
I purchased the 2021 Escalade from Trent with Ronnie as my salesman. He answered all my questions helped me throughout my experience. It was a pleasure working with him and the rest of the staff, it truly was an awesome experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best car purchase ever
byon 04/05/2021
Excellent service. Ronnie is the most helpful and friendly person. He answered all of my questions and made this so painless. Jerry is so thorough with the paperwork, you don't have one question. See Ronnie for a new or used car. 😁👍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Representative
byon 06/30/2019
The sales representative Thomas Farrow was outstanding.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Trent Buick New Bern
byon 06/27/2019
All the staff at Trent are friendly, professional, and extremely easy to work with. Very positive experience and would recommend to all! Thanks Josh!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
4
byon 06/22/2019
Thomas Farrow was very curtious and worked with us to make a good deal this is the second vehicle I have got from him. I recommend anyone buying a car to work with him!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rodney Rhodes
byon 06/17/2019
Excellent service from the time I called in to Trent to inquire on a vehicle till it was time to complete the paper work
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mike Pecha
byon 06/08/2019
Excellent care and attention. Priced a better deal than other dealers for a much better Wrangler. Traded in my pickup for a Jeep w/o any surprises. So pumped!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jerry
byon 10/26/2018
Excellent service every time I have my vehicles serviced at Trent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor Communication
byon 10/08/2014
Emailed about a suburban. Told internet salesman Tim about my situation with my negative equity/payments/money down/ suburban got sold then was told about a Yukon that was priced higher than the suburban and was told that we would get a great deal on it because we were driving an hour and half away. My husband got there and the Yukon price was the same as the internet price and we have not had anyone call us back in regards to sale. (Tim has called but not the actual saleman )I mean at least call with a No or we need this or something. Tired of getting the runaround from Dealerships. Its all about them making a profit and could care less about anything else. I also believe that they get some kinda quota off of running a credit check cause now that's all anyone ever wants to do. My credit was excellent but now its shot from all the credit checks. Don't go to this dealership if you are looking a deal because they wont make one.
World Class Service
byon 07/13/2014
I have to say that I definitely dislike shopping for Cars. It is typically a task that I leave for my husband to do for me. He is currently deployed and I decided to give it a shot without him. I walked into Trent and was immediately greeted by Bruce, he was very patient and helpful throughout the whole process. He explained everything and was relentless in making sure that he got me everything I needed in my new Acadia. The experience was "World Class" because of this I will recommend Trent and also Bruce as a salesperson to work with. Thank you for making this an easy purchase for me!! We will continue to do business with Trent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First Cadillac
byon 07/11/2014
I have just purchased my first Cadillac from Trent Cadillac on HWY 70 in James City and I am extremely happy and satisfied with the car and the dealership! I had been looking online at new cars and saw one that caught my eye so I contacted Trent via e-mail and got immediate response! I went over on a lunch hour and was greeted by a salesman (Jim) ready to show me the car. Jim was very helpful in showing me everything there was to know about the car and to make sure it had everything that I wanted in a vehicle. I was able to test drive the car and fell in love with it all within my lunch hour! I am now the proud owner of a Cadillac SRX and couldn't be happier! Jim even contacted me a few days later to check and make sure I was still loving my new car and if I had any questions. My experience with Trent Cadillac was great and everyone there was very helpful and so personable and down to earth! I would definitely recommend Trent Cadillac to anyone!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying Experience
byon 07/10/2014
We had a terrific experience at Trent Cadillac. having researched what we wanted we were able to choose from a wide range of models at the dealership. The salesman and manager were knowledgeable and more than willing to let us test drive whatever we wanted. We felt we got a fair deal including for our trade-in. We highly recommend this dealership to anyone looking to buy a new Cadillac.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Trent GMC
byon 07/10/2014
Everything was smooth sailing at Trent GMC in New Bern, NC. Ronnie and his associates were professional and helpful. I will be going there again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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