INFINITI of Charlotte
Customer Reviews of INFINITI of Charlotte
The Salesman’s Follow Through
byon 03/09/2023
Since my impression of the dealership is reflected through the contact with its employees, my initial contact with the first encounter was abysmal. As if waiting was not bad customer service, nobody was concerned with my presence as a potential customer to even say good afternoon. The one employee who finally approached me was himself less interested then he was concerned. I left never to return but, I gave Infinity of Charlotte one more chance by emailing the sales manager who passed my contact information to Pater Mikhael. My wife and I walked into the dealership to experience the same disinterested disposition from the same employee from my first visit. About ready to leave the store, a salesman named Peter Mikhael engaged with my wife who was looking for me. He would later call it a coincidence in that the sales manager Steven O’Kane left Peter a note to call me. The rest was history. He was efficient and cordial, accommodating and special. Knock your socks off customer service seemed normal. We closed a trade deal in the type of car my wife wanted with little to no impediments. Peter is the type of salesman any employer would love to have on their roles. He reflects the personification of making the customer happy. Mrs. Nater and I are completely impressed and satisfied by the services rendered beyond words. We are thrilled of our purchase as a process made cordially efficient by Peter Mikhael. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Salesman’s Follow Through
byon 03/09/2023
Since my impression of the dealership is reflected through the contact with its employees, my initial contact with the first encounter was abysmal. As if waiting was not bad customer service, nobody was concerned with my presence as a potential customer to even say good afternoon. The one employee who finally approached me was himself less interested then he was concerned. I left never to return but, I gave Infinity of Charlotte one more chance by emailing the sales manager who passed my contact information to Pater Mikhael. My wife and I walked into the dealership to experience the same disinterested disposition from the same employee from my first visit. About ready to leave the store, a salesman named Peter Mikhael engaged with my wife who was looking for me. He would later call it a coincidence in that the sales manager Steven O’Kane left Peter a note to call me. The rest was history. He was efficient and cordial, accommodating and special. Knock your socks off customer service seemed normal. We closed a trade deal in the type of car my wife wanted with little to no impediments. Peter is the type of salesman any employer would love to have on their roles. He reflects the personification of making the customer happy. Mrs. Nater and I are completely impressed and satisfied by the services rendered beyond words. We are thrilled of our purchase as a process made cordially efficient by Peter Mikhael. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car owner
byon 02/21/2023
My car tag should have been transferred over from the car I had previously that the dealership bought to the car I purchased from them, it didn't happen. I had to return to the dealership almost 6 weeks later to deal with it and never even received an apology.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
QX60
byon 07/23/2022
Awesome car...cannot imagine anything being more luxurious, quiet and smooth riding as this vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome sales experience
byon 03/24/2021
Chris Bonner was amazing and made the car buying experience enjoyable. I am into a quick and smooth transition when purchasing a vehicle and hate waiting a long time. He made sure to have paperwork ready and built a great car buying relationship. I love my Audi and plan to see him in the near future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic experience
byon 03/08/2021
Everyone was so incredibly helpful and kind! My salesman, Rodney, was an absolute gem!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quick service and honest diagnosis
byon 02/04/2021
Found the problem quickly, warrantied the parts they could and gave me a straight answer about repair pricing. Good quality repair and good team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jon
byon 01/27/2021
Honest, reasonable, and fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
EXCELLENT AS ALWAYS
byon 01/25/2021
Brandon Stevens is amazing and always very informative concerning work with my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Infiniti of Charlotte & water intrusion problem
byon 04/23/2020
Excellent job diagnosing and remedying my sunroof water intrusion problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Car buying experience with Chris Bonner
byon 08/06/2019
Chris was great. He found the car I wanted and came down to a price that was fair. He also helped us get a great deal on our trade in. We felt no pressure from him and the entire process was wonderful. I hate buying new cars because I feel so much pressure from sales staff and because I feel like some sales people aren’t genuine. Chris made us feel comfortable and it seemed he really wanted what was best for our family at a price we could easily afford. We will be back for other vehicles because of him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service!
byon 08/05/2019
I recently went into Infiniti of Charlotte to service my QX60. It was 8:00am and Tamara was very friendly, energetic and we had a great conversation. She was experienced and very professional. She explained to me exactly what was going to be done with my vehicle and said that it was be ready in 45 minutes. Tamara checked up on me while I was waiting for my vehicle and my car was ready 45 minutes. I highly recommend Infiniti of Charlotte for your next car service and ask for Tamara, she will take good care of you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor Service
byon 05/03/2019
I have bought a QX 60 and a Q50 from Infiniti of Charlotte. My sales person was a good guy. Service, on the other hand, is terrible. The run around is a joke. Different people who can't figure out a problem. My QX 60 Nav system shuts off after 2 hr and 30 min of driving. I had it in 4 times and it still doesn't work. They tried to tell me it was my iPhone? But the car has Bluetooth designed for it? Didn't hook my phone up as they asked for the month and it still shuts off. I doubt I will buy another Infiniti as a result of the issue and service from Infiniti of Charlotte.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Happy Customer!
byon 04/29/2019
I recently leased a 2019 QX60 from Infiniti of Charlotte, the environment was very welcoming. I worked with Peter Mikhael on the vehicle contract lease terms & conditions. He made us feel very comfortable, I felt no pressure. Peter is very friendly, experienced and professional. He follows through on his research and is a man of his word. I highly recommend Infiniti of Charlotte for your next car purchase or lease, ask for Peter Mikhael, he will take good care of you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Top service
byon 04/10/2019
Great service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service for cabin footwell leak-passenger side
byon 11/21/2018
Had the problem occur unexpectedly. My wife found the floor mat to be wet. Took it out and holding it vertically there was a constant stream of water dripping out. Went to the dealer-was told the problem was blocked drains from the sunroof window and I agreed to have it fixed. Courtesy car for the time involved and fixed without a problem. Excellent service and help from service writer Kelvin.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Five stars
byon 11/06/2018
Great service. Everything I would expect from Infiniti
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase
byon 10/02/2018
Great Experience. Will recommend to anyone. Ask for Samuel....he's AWESOME!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 11/30/2017
Infiniti of Charlotte does a superb job. Brandon always goes above and beyond to make sure customers are taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance visit
byon 03/24/2017
It took 2 hours for oil change and state inspection. Too long. Contacted service specialist on Monday to follow-up on some findings didn’t hear from him yet (Friday).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Satisfactory service
byon 11/28/2016
In looking for a car, I knew exactly what features I wanted and how much I was willing to pay for my next vehicle. I had advantage of speaking to multiple sales personnel for Infiniti in different states as I was on the hunt for the best deal. The sales team at Infiniti of Charlotte were prompt in getting back to me and able to find me the car I wanted. After the papers were signed to complete the purchase I later found it difficult to get correspondance about paperwork needed for tags/title etc via email. It is much easier to have your questions answered by calling the dealership and speaking with their staff. The staff I spoke with over the phone were kind and courteous; they were able to address my concerns and get my paperwork completed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service from Tamer
byon 11/26/2016
Tamer is the best. He made the process very easy. I would recommend him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments