Smart Chevrolet
Customer Reviews of Smart Chevrolet
Great buying experience
byon 01/01/2018
Liz Shamburg was a great salesperson. She went out of her way to make sure everything was right with our purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
ALL AROUND EXCELLENT EXPERIENCE! HIGHLY RECOMMEND!
byon 07/15/2017
All around excellent experience! Highly recommended! My vehicle went out unexpectedly and I was in the market for a "new" vehicle. I currently live in Charlotte, NC but was willing to commute a little to find the right car for me. The day before I had the WORST experience possible at a Kia dealership here in Charlotte and was completed discouraged in the whole salesman/vehicle buying experience. So the next morning I went back online in search of another vehicle. I came across Smart Chevrolet's website that was offering a similar vehicle that I was interested in buying just the day before. Literally from my first phone call to Smart Chevrolet I was offered excellent customer service. I explained my experience to the receptionist that I had the day before and asked her if it was possible to have someone double check the condition of the vehicle before I drive 2.5 hours (one way) to take a look at the vehicle. She was more than willing to have a salesman call back to go over the condition-She even said that they could do a video chat so that the salesman could show me the vehicle as he checked everything over. Shortly after I hung up with her, "JOE", my salesman called me back explained the condition of the vehicle as he inspected it. I told him I was highly interested in it and if he could hold it for me until I could get there the same day. He was understanding and even checked up on me every so often as I commuted to make sure I found them ok. We agreed on 3:30PM that I be there and literally as I drove up at 3:30 he greeted me outside (I was getting out of the car, didnt even have to go inside to find him), he already had the car running with the AC on (which was greatly appreciated it because it was scorching that day). We went for a test drive & everything was better than expected with the condition of the vehicle! The vehicle even had a panorama sunroof that was not advertised on the original listing but was a feature I really wanted for that vehicle. The remainder of the process was also great! The original financing I came approved with didn't end up working out but with the help of the general manager and Joe, my salesman, they very quickly submitted another application to some other finances companies and within 15 minutes came back to me with an approval. At the end of it all I drove off the lot with an awesome 2013 BMW X1 that after a week I am still extremely happy with. I went in completed discouraged from car dealerships because of my experience with another dealership the day before but came out extremely satisfied and highly recommending them to any and everyone that has asked about my new car buying experience! These big city dealership need to learn from these small town dealerships when it comes to hospitality and customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Smart Chevrolet review
byon 06/13/2017
I want to personally thank Jimmy Fulcher and Cheyenne for helping me, taking time out just to see me off with a car. It really meant alot to me and I'm so happy with my car. U all are great sales men/women and you are very good at your job. Thanks again #teamsmartchevrolet thanks!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
new car deal
byon 05/25/2017
I needed a SUV for the wife who had a camaro. The deal help my family and my wife who has a lower back issue. Thanks for the sales department and Rick , the sales manager.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Small dealership, great experience
byon 02/11/2017
I went to several larger dealerships in Greensboro and Raleigh before settling at Smart Chevrolet. The service was laid back but professional and my sales associate, Liz was wonderful. From phone to showroom to finalizing the sale, they were eager to work with me on a deal we both felt good about.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying Truck
byon 07/26/2015
Drove six hours to buy a truck off of their web site. Make a long story short the truck was in a flood. They attempted to clean in up but did a poor job of it. Beware of any vehicles coming from Texas. Check out YELP web site for more reviews on this company.XXXBEWAREXXX
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
DO NOT PURCHASE THEIR WARRANTY
byon 06/13/2014
****WARNING****** Do not purchase an extended warranty from this dealership! I purchased one a couple years ago and when I called the warranty company to discuss the warranty, I was informed that they never received the contract or payment from Smart. They essentially took over $1800 from me and gave me nothing in return. When I discussed with Harry N, he offered me a $239 refund and told me to talk to their attorney if I was not happy with the refund.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
