Hilbish Ford
Customer Reviews of Hilbish Ford
Jimmie's 2024 Mustang
by 03/01/2024
onIt was an honor to work with Team Bronco. Jas and Ken showed me great assistance and made me love my new 2024 mustang. I thank them both for being patient with me in decisions. I am in love with my car. Thank you both.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil Change, The Works Package
by 04/30/2024
onProfessional staff, had appointment, only negative comment is leaving oil residue on frame that drops on my garage floor. Only does it once, the day of service. I clean it up and it doesn’t happen again. Very satisfied with Hilbish except for the attention to detail by the technician. Mentioned this before but nothing changed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil chage fix wind shield wiper pump
by 04/26/2024
ontook a long time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Scheduled service
by 04/11/2024
onThe service was great. I had the tires rotated, oil changed and other fluids topped off. I was expecting to have to pay but the guy that told me the car was ready asked if I had signed up for rewards. The points I had built up paid for the service and I have enough for the next one. This made me very happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sold Me A Lemon
by 04/11/2024
onSold me a truck with broken AC and they refused to fix it correctly. Will never buy from them again and recommend that everyone steer clear of this dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
good service
by 04/01/2024
onin & out in timely manner for oil/filter and tire rotation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mobile Service Tire Rotate / Oil Change
by 03/18/2024
onCalled For an appt. Nice, friendly young lady worked with me for the best time for me to get my 2018 F-150 an oil change and tire rotation. Used the mobile service vs going into the dealership this time. The mobile unit arrived on time and the technicians couldn't have been a better representative of the dealership. HIGHLY recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2020 Edge Navigation problem
by 03/06/2024
onMy navigation would not hold history. 2020 Edge. 2 local dealers said 3 to 4 days and then maybe they could fix it. Hilbish service manager said "give me an hour" and it took them an hour and 15 minutes. Great! It's a 4 hour round trip for us to get to Hilbish but with only 1 car and 2 Columbia SC area Ford dealers guessing 3 to 4 days to maybe fix the problem it was worth the drive. Plus we had a great lunch at Casa Grande in Kannapolis.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jimmie's 2024 Mustang
by 03/01/2024
onIt was an honor to work with Team Bronco. Jas and Ken showed me great assistance and made me love my new 2024 mustang. I thank them both for being patient with me in decisions. I am in love with my car. Thank you both.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
by 12/28/2023
onService dept is top notch and extremely professional. Cost of service and repairs were pricey, but expected. You get what you pay for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Battery replacement
by 12/18/2023
onRepair was performed satisfactorily however the battery cover was left on the front seat
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Owner
by 12/11/2023
onAsked for the works, but the didn’t give me a copy of what they checked or serviced, so I don’t know if they checked the brakes or the rest of the serviced items
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2023 Ford Bronco -
by 12/01/2023
onTanner (salesman) was Fantastic, and I am hard to get along with. I told him what I wanted and he over delivered. I am so excited!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New truck
by 11/22/2023
onExcellent experience on the lot with Ron. Knowledgeable and able to answer my questions without being pushy. Never planned to buy a car on this day but they gave me an offer I couldn’t walk away from. Generally I hate going to dealerships but they made this about as easy and convenient as possible. Probably why I’ve bought 3 cars from this dealership
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Best
by 10/12/2023
onProfessional and pleasant visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
by 10/06/2023
onWent in for a simple oil change. There are two bays for entrance and ahead of me was a police vehicle going in. So, I followed the unit in but had to back out because the person was too lazy to walk in the cone that's placed on top of the vehicle and the other bay had a vehicle with its hood up being looked at. This is not the issue, but the way things were going to go. I was not in a hurry at all, but it took over an hour and a half to get the vehicle back. Walked out to my vehicle and a handprint was on the hood, ok I will clean that up when i get home. But when I opened the door there was oil and grease on the seat, arm rest and floor mats. Went back in and showed the car advisor what happened, and they took care of it. If you take vehicle in it should come the same condition back. Yes, I will go back, the dealership does provide a good service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
by 08/30/2023
onAppropriate discussion of the work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mary Thomas
by 08/28/2023
onI am surprised that I have not been told at my past visits to Hilbish that I needed my cabin air filter and air filter changed before now. I thought those things were checked when I brought the car in for service! I have been having issues with the car not running good, sometimes doesn’t want to go when I have to stop at a light or sign. I hope this helps. I would not recommend anybody buying an escape , nothing to do with the dealership!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
oil change
by 08/28/2023
onI like Hilbish fair prices good service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New truck
by 08/11/2023
onGood experience. Staff was helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Job!
by 07/06/2023
onJosh Stancil does a great job getting you car serviced and repaired.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Job!!
by 06/06/2023
onJosh does a great job in service getting your car serviced and repaired. I highly recommend Hilbish Ford!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes