Sanders Ford
Customer Reviews of Sanders Ford
Purchased Ford Bronco
byon 06/06/2023
Great experience, very friendly, timely and the experience was quick and settling. My Salesperson Chuck was wonderful, kind and honest to his word.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased Ford Bronco
byon 06/06/2023
Great experience, very friendly, timely and the experience was quick and settling. My Salesperson Chuck was wonderful, kind and honest to his word.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2022 Honda Rigdeline RTL-E
byon 04/12/2023
In one word “Excellent “. No hassle just great service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sanders Ford Jacksonville NC
byon 03/21/2023
4th vehicle purchased, everyone went above and beyond, especially Randy Prater. He is the BEST!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Dealer around
byon 01/23/2023
Recently purchased a new Bronco from Mike at Sanders Ford, my 3rd new car purchase from them in the past 10 years. They are the most honest, friendliest, and best priced dealership I have ever come in contact with. I can't recommend them enough. Great service department as well, always handled my service with the utmost care and speed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sanders Ford Jacksonville, NC
byon 06/28/2022
Always a pleasure buying a new car at this dealership. Most people are shaking their head but I promise that we have purchased several new cars and trucks and never had a bad experience. Thanks to Randy, Valeri, Darren, Tiffany and all the associates at Sanders Ford. Customers for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ms Willie Ellington
byon 06/12/2022
They are the best I had been to a lot of other dealerships and none of them had Sanders Customer Service they found me what I wanted and it’s affordable for me. I will recommend them to everyone ❤️
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Service!
byon 02/24/2022
I highly recommend these folks! I came back a second time for their business plus complete all of my vehicle service through them as well. Great people!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ridiculous
byon 03/22/2019
A 2019 Raptor is simply a F150 with a dress up kit. So the price of $74,000 is ridiculous! A Chevy, GMC, and Dodge 3500 with a diesel is less. I will say this it makes my decision easier.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Jake Bailey Advisor
byon 03/21/2019
He took the time to hear my concerns about my vehicle Thank you Jake, and sanders ford
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jakob Bailey
byon 03/20/2019
This man got me four brand new tires for a great price and got my car in and out quick because I had my kids with me! He’s an incredible man, very sweet, and personable! Thank you so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jake Bailey (Advisor)
byon 02/08/2019
I needed air in my tire, and I was headed out of town- This young man immediately made sure my tire was inflated properly for my safe travels.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Used Ford Fusion
byon 07/14/2018
Sanders Ford has a great sales team.They answered all of our questions and concerns about buying a used car. As everyone is well aware buying a used car can be stressful and quality is a main concern. Sanders Ford gave a 180 inspection and made it known nothing was wrong with the car. Especially after we explained our luck with buying cars isn't great. Sanders Ford made it clear...whether we were to go to a regular buy here trade here or a large company like themselves we always get 'screwed' when buying a car. Only six days after buying the car we start having problems. As I said before Sanders Ford has a great sales team... selling you junk.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Used Ford Fusion
byon 07/14/2018
Sanders Ford has a great sales team. They answered all of our questions and concerns about buying a used car. As everyone is well aware buying a used car can be stressful and quality is a main concern. Sanders Ford gave a 180 inspection and made it known nothing was wrong with the car. Especially after we explained our luck with buying cars isn't great. Sanders Ford made it clear...Whether we were to go to a regular buy here trade here or a large company like themselves we always get 'screwed' when buying a car. Only six days after buying the car we start having problems. As I said before Sanders Ford has a great sales team... selling you junk.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Does not stand behind there product
byon 03/26/2018
Bought a 2016 Ford explorer platinum from sanders Ford in Jacksonville. Had a problem with tires coming apart under 20000 miles. Contacted service department on a Friday was told someone would call me back. Called back Monday took half a day to actually talk to someone about my problem. Was told pretty much tuff luck. Why offer a warranty on tires if you are not going to stand behind it. This was the first and will definitely be my last ford product I will ever buy.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
My Sanders Ford F-150
byon 03/20/2018
Randy and Mykola really made buying this truck easy. They both were customer focused and eager to assist. Thanks gentlemen!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 02/11/2018
I want to say there was a polite young gentleman who helped me on friday he was wearing a burgundy button up shirt and he was amazing with helping me with all my needs great job Sanders Ford!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bad workmanship
byon 05/30/2017
We we're coming back from the beach and got into an accident, the insurance company said that Sanders Ford was one of their "preferred" shops, so we had the truck towed there. We live 2 hours away and waited 2 weeks for the work to be finished....when we got it back we had to turn around and take it back to a dealership repair shop because it had multiple things wrong with it. The headlights were not aligned, the windshield fluid line was not connected, the tires were rubbing against something and making a popping sound, the lower shield to the radiator needed to be repaired, the cooling reservoir tank was not connected properly, and the biggest issue was the missing bolts in EVERYTHING!! Reason the headlights weren't aligned? All bolts missing but one!! Screws missing in the fender retainer liner and the cooling reservoir tank was missing bolts! I answered "no" to all the questions asked because they did not do quality work.......
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Buyer Beware.. Think before you buy!
byon 04/19/2017
My husband went to the dealership last night on an impulse. He test drove a 2014 Jeep and purchased on impulse. My husband was laid off from his job in February and currently is not employed. Though offered a job for May, this $32 K purchase will put a huge financial burden on our family. I contacted the dealership and spoke with Business Manager, Peter Marzouk and New Car Sales Manager, Darren Bailey. As the car was purchased at closing, paperwork possibly wasn't pushed through. I asked if this vehicle could be returned. I was dismissed. basically told it's our problem. They never verified employment, just ran for loan. I was told North Carolina offers no protection to a buyer, only to the dealership. Though responsibility lies with my husband, no concern was given. I was told they gave him a "free oil change" and dismissed. I would warn any buyer to think about your purchase prior! My husband suffers from PTSD and hasn't been making the best decisions. I guess the sale it always the goal and after it is made, no concern is given to the family.
Good sales experience, dealt fairly with no games, quality used cars
byon 12/05/2016
We worked with Tim in Sales, and he was great. He was honest and fair in his dealings, and very helpful in reaching a price that made sense. He never turned me over to his manager, which I appreciated. The used car we bought was very clean, and he allowed us to take it out for several hours alone to drive and have it inspected by another dealer. My only complaint was that after reaching an agreement, it took us 2 hours of waiting before we could meet with the finance guy just to write him a check. Very frustrating, but not Tim's fault.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor customer service
byon 08/03/2016
At least 2 service reps totally ignored me when i dropped off and picked up my car. The service desks were not even busy. It went to the point when the reps were asking one another, whos going to attend to me. Dont know what the problem is that they maybe having internally but it shows in front of the customers. I know, i use to be in customer service. The only reason i take my ford to that dealership, is because the next ford dealer is about an hour from my house.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Service
byon 02/12/2016
Excellent, had appointment, arrived early. They took the truck right in and completed the first oil change and tire rotation in a timely fashion and I was off and back to work. Service tech was friendly and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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