Hendrick Kia Of Concord
Customer Reviews of Hendrick Kia Of Concord
2021 Teleride S
byon 02/28/2023
We decided to drive up and check out the vehicle on a Saturday and was warmly greeted by Rosemary Rodriguez who was not only cordial but was super efficient. She easily instructed us on many aspects of the vehicle and was able to quickly complete the paperwork and guide us through it with ease.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 05/08/2023
Salesperson was knowledgeable about the car and worked with us to help get the payment were we wanted it to be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Teleride S
byon 02/28/2023
We decided to drive up and check out the vehicle on a Saturday and was warmly greeted by Rosemary Rodriguez who was not only cordial but was super efficient. She easily instructed us on many aspects of the vehicle and was able to quickly complete the paperwork and guide us through it with ease.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tremaine best salesman!!!
byon 02/13/2023
The best salesman I have ever dealt with, would most definitely ask for him again. Answered every question we had and very eager to help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The best dealership
byon 12/22/2022
Kelvin they manager and Bob offered the best customer service, they helped me finding the vehicle I needed and went above and beyond to help me. The best device you can find out there! I trust this dealership!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Shoutout to Tremaine and the finance team
byon 12/08/2022
Tremaine and the 8pm finance crew made it happen! Thanks team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Place
byon 04/02/2018
!!! THIS PLACE IS AWESOME NO DEBATE!!! Our salesman "SHANE" was FLAWLESS. Their selection of cars were miles long and growing EVERYDAY(New or Used)! I found the perfect car in no time with a deal TOO GOOD! The process was easy and a warm atmosphere for all customers. BOOK YOUR APPOINTMENT ASAP it's worth every second. If you have children NO PROBLEM, they have a cool play area with a television! Make no excuses HENDRICK KIA OF CONCORD IS THE PLACE !!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great car and great dealership
byon 03/19/2018
Love my new Kia Soul+. Also, appreciated salesperson Frankie Foy at Hendrick Kia of Concord. He and the team at Hendrick were very attentive and took the time to answer all my questions. Made the experience very enjoyable. THANK YOU ALL so much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Adrienne Toro-Toth is Phenomenal!
byon 03/07/2018
I just purchased a Kia Soul+ yesterday at Hendrick Kia of Concord. Adrienne Toro-Toth was phenomenal to work with! From the moment I walked into the facility, I was welcomed by the friendly staff. Adrienne was not the original salesperson I worked with. Lenore had been working with me over text but was off when I was able to come in. Adrienne was very helpful in finding me a vehicle after listening to my needs and wants. I could not be happier with my experience! Thank you, Adrienne!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First New Car
byon 09/12/2017
I would like to thank Frankie Foy for taking the time to show me around and allow me to test drive the many cars I liked. Hendrick of Kia is the best dealership out of the many I went to, they take the time to listen to what you want and the prices are very reasonable! Im glad I chosed my 2017 Kia Forte S from Hendrick of Kia!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Car Buying Experience
byon 08/01/2017
We received exceptional customer service. I highly recommend Lenore Rebolledo at Hendrick Kia of Concord. She was able to walk us though every step of the process with ease. Lenore even took the time to give us a tour of the dealership so I know what to expect when I bring my vehicle in for service. She also was very thorough while explaining all the new options and functions of my new 2017 Sorento. Thank you for making car buying easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
underwhelmed
byon 05/24/2017
My fiance and I recently purchased a used car from Hendrick Kia of Concord and had the worse experience at a dealership we've ever had. It started weeks before we came up to meet with the salesman who had been corresponding with me via text about cars in my interest. We arrived and met with the salesman one Mr. Travis Foy; he seemed pleasant at first and then my perception of him changed after the first car he showed us. The initial car he showed us couldn't have been more far off on my suggested needs and want for a car. He didn't seem too pleased that neither of us were happy with his pick and said to us, "I'm not understanding what else your wanting." After we had already expressed what we didn't like about the car he acted annoyed and seemed not interested in finding the perfect car for us. But isn't that his job? After waiting for about 15-20 more minutes for him to find a car closer to out wants and needs we walk out and see the trade in that was just brought to the dealership I think the day before. We thought it was great so we went forward with the process of getting to the right price which Travis wasn't very interested in working with us so we got turned over to the finance guy Mark. When we sat with Mark he already had all the paperwork printed and stacked ready to sign. Which in our past car buying experiences the salesman usually takes his time and talks us through the process making sure we understand what is going on. This was one thing Mark did not do. Anyways we purchased the car and Mark said they would hook us up with a loaner since the car had not been detailed yet and we would come pick it up the following day. So we walk out and ask Travis Foy for a loaner so we could get home. He acted like this was a problem to obtain and I was fed up by that point so we left. We returned the following afternoon (mothers day) to pick up our car. My fiance got in the car and started to leave but caught a crack in the windshield that must have happened during "detailing" which was sub par. We spoke to Drew the manager and he was kind and got us a windshield company to come fix it at our house a few days later. The last problem I had was with the detailing which I am convinced still hasn't been done to our car although we've brought it back twice to have redone. There is still trash in the door from the previous owner, greasy smudges on the cup holders and doors, dust and dirt on the dash and spots on the ceiling. All of that not to mention our car was NEVER filled up with gas to full. Maybe that's just a Hendrick Kia of Concord thing though. To have customers spend thousands of dollars for horrible customer service from everyone except the manager Drew. A customer should feel comfortable and validated when leaving a car lot with a "new" car. Not bothersome, rushed, and put on the back burner. I have told a few people already to not waste their money with you all and will continue to express to others my lackluster experience with Hendrick Kia of Concord. It's pretty bad when a customers standards are higher than Mr. Hendricks standards himself. My point isn't to be rude but to shed light on areas I see needed major help.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Rip off trade in
byon 08/16/2016
I went to Hendrick Kia because I kept getting calls from them because of a survey I took. Before going I explained my credit suffered while waiting for ssi to be approved. They said no problem. They took my car keys to get an appraisal. Once you give them your keys you don't get them back. They stall you. I had $8800 balance on my car that they said was worth $5500. They rolled the difference into and extended warranty which I don't need and now I see them advertising my old car at market price (so they say) for $9900. I understand making a profit but to take advantage of an old man like that says they care nothing about the customer it all about the money. And try to get them to call you back after the sale. Good luck to that. So why could I not get closer to market price?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
GREAT Car-buying Experience
byon 07/18/2016
Frankie Foy and everyone at Hendrick Kia of Concord were extremely nice, and explained each step of the car buying process thoroughly as I made my decision to purchase a vehicle at their dealership. Even through a driving rainstorm, Frankie went out of his way to show my wife all the features available. He even pulled to vehicles in the service bays, so we could look both cars over and make the best decision for us. I would HIGHLY recommend Hendrick Kia of Concord to anyone looking for a car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Deceptive and dishonorable
byon 02/01/2016
Before my appointment on January 30, I had at least 2 conversations with a Hendrick rep, Krista Lents. She confirmed repeatedly that Hendrick would honor the truecar price we had discussed and that Hendrick offered 0% 72 month financing. When I arrived and spoke to the salesman, Darren, he said there is no 0% 72 month and the truecar quote includes "special multiple discounts" which he listed. I said nobody qualifies for all those discounts and he said that is right and I asked then why did Krista repeatedly confirm the price to me. Not to mention true care says the price is guaranteed from their dealers who participate. Hendrick would not honor the pricing or the financing even though I told them several times the rep for Hendrick told me that was the price for the exact car. Hendrick is deceptive and they do not stand by their word...no wonder car salesmen have such horrible reputations. I will never go to Hendrick again and everyone I know and work with is going to know as well.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Good, quick experience!
byon 01/13/2016
Went in to look at a specific Sportage & drove it out of the lot! Frank was a very knowledgable salesman & really nice. Only bad part was leaving my old car there, but another salesman came out & acknowledged that it was hard to say goodbye! He was sweet, but I didn't get his name. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome buying experience!
byon 11/13/2015
Went in to look at one specific 2016 Soul and went home with it! Great service all around by James Lawrence and the other staff members. I think we paid a fair price for the car and did not have to haggle much. I highly recommend Hendrick KIA of Concord.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
You will not get it for the "ePrice".
byon 10/16/2015
Staff was friendly and helpful until it came time to look at the numbers. You will not get the car for the online advertised price, even with the $500 coupon offer that mysteriously disappears when you click on it. To qualify for all incentives apparently you have to be at a minimum a disabled veteran recently graduated from college. Try to find that spelled out in the online listing. After holding my ground I did end up with a reasonable deal BUT why the deception and drama? It was dark when we finally left in our new car for a 1 hour drive home. The inside of the windshield was not clean and we had to contend with the resulting glare. They offered to clean it if I bring it in. The window sticker was missing from the car when we got home. They said it should have been with the manual but it is not. I've sent several emails requesting it. Not only would it be a handy list of included options but it is required by federal law - to be removed only by the consumer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2 Comments
Just bought my first car!!
byon 09/01/2015
I was afraid buying a car was going to be a difficult and even scary process but Hendrick Kia of Concord and Mr. James Lawrence made the process so easy and truly a fun experience. From start to finish I was impressed with the quality of service. I had many questions which were answered in a straight forward way and no one was ever pushy. Mr. James Lawrence is the kind of salesman that becomes your friend. He answered my many questions, was very patient with me and even hooked up my Bluetooth system at 8:30pm and showed me how it all worked! If you want a spectacular, fun and easy car buying experience go to Hendrick Kia of Concord and be sure to ask for Mr. James Lawrence!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Very Satisfied
byon 09/01/2015
My experience at Kia of Concord was professional and friendly. They were supportive and made the paperwork process quick and easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Awesome Customer Service
byon 07/31/2015
Had an awesome experience with this group. They display great customer service and are patient, kind and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
My first car
byon 07/28/2015
I recently purchased my very first brand new car last week and had the honors of experiencing magnificent customer service. As a young woman buying/leasing her first car this can sometimes be an intimidating process because most car salesman try to take advantage of the situation. But this was not the case when it came to our servicemen Alex, JC, and Corey. Alex had so much knowledge about the vehicle and did not pressure me into something I didn't want. They were all very patient and really did work to give me the best possible price for leasing. On top of that I received even more bells, trims, and whistles they threw in for a very low price to help keep the car up. I've been to other dealerships in Charlotte and there is NO other dealership like Hendrick Kia. Please give them a visit and when you do ask specifically for Alex, JC, and Corey to take care of you. Phenomenal customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Charlotte's #1 Kia Dealership
Hendrick Kia of Concord always strives to exceed your expectations because we treat our customers like family. From start to finish, we are attentive and willing to answer your questions about any of our new, used, or certified pre-owned models.
Some of our customer favorites include the Kia Fote, Niro, Optima, Sorento, Soul, Sportage, and Stinger. If you prefer the space an SUV offers over the compactness of a car, we can help you find the perfect model and trim for your needs.
Others may be looking for the affordable quality that comes from our pre-owned inventory. With a variety of makes and models to choose from, you'll be able to find the car, truck, or SUV that works for you or your family.
When it comes to maintaining your vehicle, trust Hendrick Kia of Concord for the job. Our highly trained service technicians know your Kia cover to cover. Let's work together to extend your vehicles life span. Schedule a service appointment today.
1 Comments