Customer Reviews of Victory Chevrolet
New Car
byon 04/25/2024
Gerry was super informative and helpful. He sold us on a car that I wasn’t even looking at originally when I walked in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 04/25/2024
Gerry was super informative and helpful. He sold us on a car that I wasn’t even looking at originally when I walked in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Damage my oil pan plug and then want to charge me to fix it
byon 01/27/2024
I was told the threads on my oil pan plug work damaged and they're the only ones that's changed all the last four times and before them it was another Chevrolet company they've been doing it for years they got bought out so that's why I was coming to them and now they want to charge me to fix what they damaged because if they hadn't damaged it they would have noticed it the first three times they changed all the threats were damaged
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership to work with!!
byon 12/30/2023
This was the best experience purchasing a new car that I have ever had. Curtis Smith', my salesman was very knowledgeable and met my every need. The finance department was also a great experience and Sammi was great to work with. Will definitely purchase vehicles from them in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very dissatisfied
byon 01/10/2020
Customer service is absent at this location, someone made a mistake with The paper work and now I have to be the one to fix it and use my personal time for an employee at this location who was careless. And all I hear is “we understand your frustration” not you don’t. If I knew that my experience was going to be like this I would of gone to another dealership!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Manager Doug is SUPER helpful
byon 05/30/2019
I had the manager, Doug, helping me with my questions about my car (bought from here in September 2018) he has been so helpful, seems to really care about my concerns, knowledgeable and awesome! I will be back for service on my car when needed all because of Doug!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Victory Chevrolet
byon 11/08/2018
Great experience! Very professional environment and staff!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lynn Freeman
byon 10/29/2018
My husband and I had a great experience Victory Chevrolet they worked with us we got the vehicle we wanted and the payment and price point great experience all around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wasted Time
byon 10/26/2018
I feel that our time was wasted in hopes that I would purchase a vehicle I didn't want or couldn't afford. Don't waste peoples time by telling them you can help them but you know you're not going to based off their situation.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Incompetent Service Technician
byon 11/16/2017
The 'workmanship' on my 2500 HD was so poor I had to have the vehicle towed to another dealership where I had to pay $267 to have the work corrected - GM does not allow a dealership to charge poor workmanship from another dealership to warranty. The bill from the next dealership (City Chevrolet) clearly states replaced missing bolts from cross member, transmission and torque converter. Also replaced right axle boot that was off. And it took 9 days for a job that is supposed to take 12 hours labor. Two phone calls - left messages for the service manager - and a letter to customer service and the service manager - NO RESPONSE!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Amazing Experience
byon 12/27/2016
Been taking my cars here to be service for over 30 years, purchased my first car here 12-26-16. Buying a car can be so stressful, but not here , I was treated just like family, was given way more options, and it was the best experience I ever had buying a car, Obbie, and Mark, treated me just like i was family, believe me I have been to every chevy deelership within 60 miles, and I wanted to buy here because the service that has been performed on my cars in the past was very satisfying, i would recommend this dealership to anyone , I want to thank the entire family there for all of there help, your hard work is greatly appreciated. MIKE Williams,
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good Prices, Rather Poor Showing in Customer Service
byon 12/20/2016
Victory Chevrolet gets top ratings for competitive pricing and great selection. I placed a call to inquire about a vehicle and was greeted with professional yet rather cold salespeople. This is understandable in a high-volume dealership, so that is not a huge deal-breaker. Five Stars. Where Victory Chevrolet loses a star is the communications process. With the internet and email facilitating deal-making in what should be the modern era, the old canard about needing to check with a sales manager and making you wait could theoretically still work. However, I would like to stick with one person, even if a supervisor/manager is included in a CC, so that any questions, clarifications and/or negotiations are wonderfully present in writing and in chronological order. It can be confusing if there are two or more separate threads going on at the same time. Less One Star. Where Victory Chevrolet loses two stars is selling a vehicle to someone else hours after I have agreed to buy it, and I have bought a one-way ticket since I was buying out of state. That is another benefit of having a single person communicating, since I told one person that I would like to make the purchase at 10am, only to get another email at almost 2pm to let me know that the car I agreed to purchase at their price was being test driven by someone else. I got another email at around 4:40pm informing me that the car had been sold. AFTER I had agreed to buy it. AFTER I had offered to wire the full amount of the purchase, registration and taxes a week before I would pick it up. The cherry on top has to be the final email from the Director of Business Development that simply stated I am sorry for your disappointment. Kinda reinforces that cold impression I got from an entirely different employee before. I will say that Tiara was great; she was very outgoing, friendly and understanding, and I hope the rest of the sales staff could learn from her example. Less Two Stars. So all in all, Two Stars total, which I think it pretty generous for a dealership that sold the car I thought I had bought and already bought a plane ticket to go and retrieve.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great Deals on Malibu's
byon 03/20/2012
Salesmen was great. They need to update there building but I can look past that. Cannot beat their deals on Malibu's and Impala's! If you are going to buy one of these, do not go anywhere else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Rude General Manager
byon 04/09/2008
Recently, I went to the Victory Chevrolet dealership in Mt Holly, NC to look at a used Trailblazer. The salesman was extremely helpful and courteous. However, the next person we talked to was the general manager. The general manager was extremely rude. We couldn't reach an agreement on pricing but there was no reason for him to be so disrespectful to me and my wife. I'm accustomed to getting very good treatment when trading vehicles because my credit rating is so high. This general manager was very offensive. I will never go back to Victory Chevrolet and I will tell everyone I know how rude Mr. Streeve was to me and my wife.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Stress-Free Car-Shopping
Explore All That Victory Chevrolet Has to Offer North Carolina Drivers
Welcome to Victory Chevrolet. If you're searching for a professional, courteous, one-stop destination for all your automotive needs, you've come to the right place. We're proud to be your local Gastonia, Belmont, Monroe NC, Concord NC and Davidson home for the best car, truck and SUV styles from one of the most respected brand names in the world, Chevrolet. Get acquainted with our website and find all the brand-new Chevrolet models you're looking for, as well as a number of other popular carmakers in our used vehicle collection.
1 Comments