Parks Chevrolet
Customer Reviews of Parks Chevrolet
Parks Chevrolet Ikea
byon 06/14/2023
Brandon was awesome - kept me informed throughout the process and delivered on the expectations of my wait time so I was in and out fairly quickly. He also offered to complete my recall fix while I was there which added less than an hour to my completion time. Brandon also let me know when I should be returning for my next visit. He was very pleasant and helpful, but I have come to expect this type of service from Parks Chevrolet (Ikea)!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Parks Chevrolet Ikea
byon 06/14/2023
Brandon was awesome - kept me informed throughout the process and delivered on the expectations of my wait time so I was in and out fairly quickly. He also offered to complete my recall fix while I was there which added less than an hour to my completion time. Brandon also let me know when I should be returning for my next visit. He was very pleasant and helpful, but I have come to expect this type of service from Parks Chevrolet (Ikea)!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Parks Chevrolet is the best!
byon 04/20/2022
My salesperson Sharon was absolutely amazing. She kept me updated on the status of my new Chevy Equinox from start to finish. She answered all my questions and was very knowledgeable. Highly recommend her as your next salesperson. The finance manager Taquila was just as amazing as Sharon. Very knowledgeable and made sure I was comfortable with what my monthly payments were going to be. She walked me through each document and made sure I understood everything before signing. Everyone I came in contact with at Parks Chevrolet was amazing and made me feel so welcome. I highly recommend Parks Chevrolet for your next car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 07/20/2021
I had a great experience at parks. The staff was nice and friendly. Karl Brooks is amazing. The work I had done was awesome. Keep up the great work 😁
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Quick and friendly
byon 02/11/2021
They got me in after work and did quick work. They're always friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 01/15/2021
It was a great experience from start to finish. I wasn't sure of the issue with my car so I made an appointment and dropped my car off. Within a hour I received a call and a email with the issue. My car was repaired and ready the same day. And the price was reasonable. The staff was very knowledgeable and friendly. I will return.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very happy I made the choice to buy with Parks.
byon 03/29/2020
The service team has a wonderful thoroughness with their work, which is rare for companies these days. Had a minor known issue with my 2019 Traverse that was easily resolved. The team at Parks was even able to get me in quickly to resolve even in light of my restrictive schedule. Had a great experience with the sales team and that has now been mirrored with the service team. Very happy I made the choice to buy with Parks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/05/2019
My first service visit was exceptional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Carol Pencek
byon 11/27/2018
My car was serviced under warranty and everyone in the service department was very friendly. My car was in and out of the service department very timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 01/02/2016
The service department did an excellent job taking care of recall issues on my 2015 Colorado. They were very professional and made sure all my needs and concerns were taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Serviced
byon 12/22/2015
I purchased my HHR from Parks and I have always had it serviced at Parks. On two occassions I've had to return after service because of things not being completed correctly on my car after being serviced. They were kind and understanding when I returned by it could have been avoided if they had first be through it their initial service on my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Awesome sales team
byon 11/17/2015
Parks Chevrolet had the best price on a new 2015 Chevy Tahoe! Henry Brown met us in the parking lot and sold us the perfect vehicle for my family. The entire process was easy and everyone was very friendly and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Huggins
byon 11/02/2015
Visited on Friday, 10/30. One lady acted like I didn't have an appointment (talking to another associate about how there wasn't anything scheduled, only one mechanic or whoever left). Left papers in my car. Did not give me a report or updated sticker. Worse service I had and I have been a member for 4 years.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Not so great
byon 10/31/2015
Repairs took a month longer than was promised. Tommy treated both my wife and me with disrespect. I wouldn't send my worst enemy to the collision center at Parks Chevrolet.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2015 Camaro SS Convertible
byon 09/02/2015
Parks Chevrolet did an excellent job locating a 2015 Chevrolet Camaro SS Convertible . They went above and beyond finding what I was looking for. Very easy transaction. They will always have my business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
You Took Me For A Bumpy Ride
byon 07/14/2015
I brought my 2007 Chevy Uplander in for a diagnostic test. The ABS light was on and when the car reached 50mph it would begin to shake. I dropped my car off at 7am on 7/6/15 and placed the key in the drop box. I was called by Cynthia "Cindy" Vasquez who called to tell me what the issue was for the car and that it would cost over $700 for repair and she would see if she could find a discount to assist with pricing. I advised her to go ahead and make the repairs. She then called back before or around noon to advise the repairs were complete. I picked up my car after 2pm on the same day paid a total of 698.60 and within a minute once I begin to drive the car it still had the same issues of the car shaking when I reached a certain speed. I immediately called Cindy back and told her my car was in the same condition other than the ABS light being off. She said oh it will be the same until you buy tires for the vehicle and prior to my paying or being given the estimate was never told you can get it fixed, but it won't get better until you get tires. No one told me that after paying almost $700 I would still experience the same issues with the car. I would have tried to do it all at once, but again I wasn't told. I was suppose to call back to allow a mechanice to drive the car on Saturday, but had a family emergency and could not do so. On my drive home on yesterday the ABS light came on again so I am beginning to question if the car was repaired at all. Woke up this morning and the ABS is off don't know what's going on, but something wasn't done and I paid for it. I brought the car to the dealership in hopes that since it was a Chevrolet that it would be taken care of, but I feel I was taken advantage of and my car is still in disrepair. I am trying to gather the money for tires now, but the experience was disheartening to me and I do not have money just laying around to pay the dealership and my car still run the way it did before it was repaired. Trying to stay away from shade tree mechanics and I still feel like I was taken for a ride. Very Unsatisfied Customer, Shrounda Alston P.S. I gave one star because it wouldn't allow me to proceed without it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Parks Has Turned it Around
byon 03/04/2015
I attempted to buy a car from Parks 8 months ago and I have seen inanimate objects that have better people skills than the sales personal there. Apparently they reshuffled staff and it is leaps and bounds better. I suggest working with Mr. Cox. He had it together and got it done for me when I needed him to.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Parks Chevrolet - Best Dealership In Charlotte
byon 02/25/2015
The staff at Parks Chevrolet went out of their way to make my visit perfect. These people really care about my needs from picking out a vehicle to talking numbers to financing it...everything was easy and non-stressful. James Cox (my salesman) really spend some quality time with me going over all my questions. I love Parks Chevrolet and will refer other people I know to check them out!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thank-you
byon 01/28/2015
I just want to say thanks to the team at Parks. Was not sure if they were going able to help but boy was I wrong. Not only were they able to get me out off my car that I was upside down in they put me in a new car and I'm loving it. Thank-you Parks!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
