Customer Reviews of Stearns Ford
Purchase of 2014 Toyota FJ Cruiser
byon 01/11/2024
I found the vehicle online, contacted the dealer Stearns Ford, negotiated with them first hand, and reached an agreement to buy. The process was efficient, friendly, and fast.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Stearns Ford, Burlington, NC
byon 02/15/2024
Everyone was very friendly. I expected that this would be the case since it was, in fact, a dealership. However, at this particular dealership, I got the feeling that it was genuine. They all seemed to go above and beyond what I felt was necessary from a professional organization. This included the people that I had no dealings with whatsoever. I felt that I was helped more than was needed by everyone; even those not involved with the sale of the vehicle I purchased. Any frustrations I had were quickly put at ease when I talked to my salesman, Jeff. He used his years of dealership experience to assure me that all was well even though I was coming from out of town to buy a vehicle. Overall, a very good experience. I am glad I bought my vehicle from the folks at Stearns Ford in Burlington, NC.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of 2014 Toyota FJ Cruiser
byon 01/11/2024
I found the vehicle online, contacted the dealer Stearns Ford, negotiated with them first hand, and reached an agreement to buy. The process was efficient, friendly, and fast.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2001 Ford Ranger Repirs
byon 09/25/2023
Overall a great experience. Work was completed in a timely manner. The service staff were very accommodating and treated me with respect. As usual in this economy the price was a bit higher than I had hoped, but I was given a quote before the work was started.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Quick Fix
byon 08/23/2023
Passenger side doors would not open from outside of the vehicle, could only open from inside of vehicle. Key farb did not operate or function on that side of the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
honda civic si
byon 06/26/2023
Stearns Ford took exceptional care of me. G was awesome, working with me to find the car, helped me get financing, and even walked me through the in's and out's of my new vehicle!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst experience
byon 06/12/2023
Let me start by saying my salesman Charles Gary is great. Unfortunately the sales manager, also named Charles, was TERRIBLE! He sold me something that was already on the vehicle as an add on. He also told me he would take off another add on item but that was not so. I ended up paying a lot more for a vehicle than I had expected. Also one of those items was a “resist all” package which was told to me that it would cover all my interior and exterior. When I asked about a hole in the seat I was told to make a claim through the company. Turned out it’s not covered. Charles was going to have it repaired by his upholstery person so I brought it in for that and the detail they didn’t do at time of purchase. I waited over an hour and was presented with a bill for an inspection on the vehicle I turned in. I refused to pay it so Charles said well do you want the hole fixed? Really??? No I don’t need anything if you think you’re going to manipulate me anymore. I left and NOTHING was done.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Service!
byon 05/03/2023
I live in Greensboro but the drive to Burlington is worth the great service I’ve received at Stearns Ford. Their level of communication, their quality of work and their willingness to accommodate is what keeps me coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
stearns ford
byon 04/24/2023
My husband and I have been doing business for many years and have been happy . my husband past away last year and they all have been very helpful to me . We ran a Ford truck business and bought new parts from them as well we supplied used parts to them. I traded my Mustang in for an Escape and was treated very well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/10/2023
Very friendly team with great attitude. Frontline is above all, you feel welcome before jumping off your vehicle. I recommend this dealer to anyone
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GREAT EXPERIENCE!!
byon 02/07/2023
Tony Mabry was great to work with and so was Ray in the finance! No pressure at all, and they even stayed late until I got my own financing taken care of! I drove an hour and 20 minutes to their dealership because they had the car I wanted at a fair price, and they made it all worth the trip! 3 years of maintenance is included and I'll go back to have it done just so I can visit lol! I highly recommend Stearns Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 11/15/2019
I am always treated with respect by the staff in the service department. They always keep me advised on things they think need to be done in the future and when anything extra needs to be done during my oil change, they come to me and let me know.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 09/11/2019
It was great the staff and my salesman worked for me and got me the deal I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Larry's Visit
byon 06/24/2019
With an appointment, everything went smoothly. They were expecting me and the service was quick and routine. I was able to wait and the service did not take long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Air bag recall
byon 06/17/2019
Everything went as planned and was done in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
STEARNS FORD IS A UNETHICAL. COMPANY BUY SOMEWHERE ELSE. BUYER BE WARE.
byon 05/27/2019
On Tuesday May 14, 2019 my wife and I purchased a 2010 Honda CR-V from Stearns Ford. On Saturday May 18, 2019 the air conditioning failed. I contacted them and was informed by the sales manager that I should have purchased a extended warranty and that they would not do anything to help us. I posted this information on their Facebook sight and they responded that I should contact them and see if anything could be worked out. They left their central phone number as a contact. Upon calling I was informed that no knew about the posting and there was nothing they could do. This response was to make them look reasonable on Facebook. If you are considering purchasing a previously owned vehicle DO NOT DO SO FROM STEARNS FORD. They will NOT back the vehicles they sell. We are elderly and they are heartless.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Ecosport
byon 03/05/2019
Salesman G did an excellent job with us. Very professional and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Our experience buying our new car from Stearns Ford
byon 10/23/2018
Tony Mabry went out of his way to locate us a used vehicle that we requested. He had it transported here for us. After test driving the car, my wife decided to look at a new car. Without a moments hesitation, Tony got the keys to the new car and we test drove it. We got the car for the money we wanted to pay and couldn’t be happier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Put my mind at ease!
byon 01/30/2018
The service I received put my mind at ease. I was buying a car from out of state for my son who is a college student. The salesman was patient and available to answer my questions. I felt he was trustworthy and empathize with my concerns. The process was seamless. Great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
BEST. DEALERSHIP. EVER.
byon 12/19/2017
Paige is such a great guy! He helped me buy my car from Stearns Ford 2 years ago and just helped my husband and I buy another last week. He is honest and not once did he make us feel pressured or unsure. He gave us multiple options to help us find the perfect truck for our family. We made the decision 2 years ago when we purchased my car that the next would come from them. It was solidified last week that we will NEVER go anywhere else. We already have it in the works to buy the next one! And I do have to add a side note about the service department. I don't trust many people to be honest with me about service details but I absolutely trust these guys. They call BEFORE they do anything to confirm with me that 1- it's what I want done, and 2- that it's not going to financially hurt us. Who else does that??? They even give me suggestions as to what I can do to help and what can wait a little while and still be perfectly safe. My mechanic husband even trusts these guys to service our cars without question or doubt that they are doing ANYTHING unnecessary. Amazing people, these guys. Not one bad experience or bad word about them. My family will never buy (or get our cars serviced) anywhere else!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Friendly
byon 11/09/2017
Everyone was very friendly and listened to what we where looking for. Without being pushy, like most sales people, they helped us leave with a very nice vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 09/28/2017
Anthony WInston our salesperson was friendly and professional. The entire experience was easy, smooth, and hassle free. We absolutely recommend this dealership to anyone looking for a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
To establish and maintain long term relationships with the value conscious customer by providing a top notch service that is friendly, informative, and helpful in the research, delivery, maintenance and customization of the vehicle of their choice.
To give enthusiastic, high character employees an opportunity to grow with our client base.
To ensure optimal dealer value and provide a positive impact to the local community by maximizing efficiency in a cost conscious culture.