Asheville Chevrolet
Customer Reviews of Asheville Chevrolet
Top notch service dept
byon 04/13/2023
Had to return to have minor adjustment made on vehicle. Service dept took care of the problem before I could finish my coffee. Great Service Dept at Asheville Chevrolet and special thanks to Brandon Roussel for skipping his lunch break to help me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top notch service dept
byon 04/13/2023
Had to return to have minor adjustment made on vehicle. Service dept took care of the problem before I could finish my coffee. Great Service Dept at Asheville Chevrolet and special thanks to Brandon Roussel for skipping his lunch break to help me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service and safety inspection on model 2000 Corvette
byon 06/14/2019
fine, prompt and complete service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 11/01/2018
Outstanding service, Relaxed comfortable environment. Knowledgable staff and very kind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
John Smith
byon 10/25/2018
Judy was very nice in the service department. I came in for a oil change. It was done fast and prompt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love my vehicle not the service
byon 09/06/2018
Did not do all the work requested. I now need to schedule another appointment to get the work completed that I requested. Every time I go for a regular service appointment I know it will take 75 minutes at least when the dealership says it should take about 45 minutes.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Asheville Chevrolet Service
byon 05/14/2018
Excellent and courteous service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible customer service
byon 06/19/2014
First, I called your dealership twice concerned about the safety of my cobalt during the ignition recall - the car shut off with me on the highway while driving my kids to school - and I was told that they would order the part and let me know when it would be in and if I took all the things off my keychain it would be fine. Nothing was ever mentioned about a rental car that the owners of these POS cars were entitled to while waiting for the part to come in. Well, a month after the part was supposedly ordered then I called the dealership again to check on the status and I was told it was taking 30-45 days for the parts to come in. 2 weeks later I get a call that the part is in. I said OK, can I make an appointment? "Oh, we can't get you in for 2 weeks." So, she tried to schedule me for a Monday 2 weeks from that day and I asked if I would be provided with a loaner. She said "it only takes an hour and a half." I told her I needed to work and couldn't sit there waiting on it to which she replied I could "just take the shuttle as long as I am off work before 5." At this point I was very angry so I went online to see the problems other people were having and that is when I found out that I could have had a rental car the entire time. I called GM and they contacted Asheville Chevrolet and had me in a rental car within an hour. I also emailed the service manager at GM at this point with my complaints and never received a reply. It doesn't end there though. I went to Asheville Chevrolet to drop off my car and they told me a representative from the rental place would pick me up and to wait on the bench outside the dealership. After 1 and 1/2 hours of waiting in 86 degree weather with my 3-year-old, they still hadn't come and the service rep had to call them again. They came and took me ACROSS THE STREET. Where was the so-called "shuttle" at that point?? Anyway, my rental experience was great (thank you enterprise!) BUT as soon as I got home with my rental, Asheville Chevrolet called and said my car was done and I could pick it up by 5:30. What happened to 2 weeks??? It makes a big difference how fast they can work when they are paying for something. I ended up calling GM and telling them I was NOT driving 40 minutes back to return rental and get my car that day as I had spent most of the day getting the rental. They called Asheville Chevrolet and they said I could bring it back the next day. After sending an email to the regional GM manager, I did receive a call from someone at Asheville Chevrolet apologizing that I had a bad experience but "they couldn't do anything about the recall." I understand that, it is your lack of communication and customer service that I have a problem with, as well as your failure to mention the rental car. The thing that makes me most angry though is that you were able to get it fixed so fast once I had the rental AND if you had just scheduled an appointment for that Monday and given me a loaner I would have been happy.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Unethical Pricing Practice
byon 05/08/2013
Asheville Chevrolet took my $ 1000.00 deposit and put me first in line for the upcoming SSR Chevrolet. After waiting two years, I was able to spec the first unit they ordered. When the unit arrived, I was told Mack A ( owner ) decided not to honor my contract and instead put " my " truck on the showroom floor with a $ 5,000.00 above sticker pricetag. Glad I didn't give them a larger deposit to use for two years---
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Excellent Experience
byon 03/25/2013
Tom M was an excellent contact. After over 2 years of looking for a vehicle, and visiting several dealerships including Toyota and Ford, Tom was the first salesman to actually hear what we were asking for. Salesman kept pressuring us to purchase vehicles we didn't want, like upgrades to leather models, etc. even after we said we were not interested in leather and electronic equipment. In fact one Chevrolet dealership started off with an offer of $3000 for our trade in and then as we were leaving offered $6800! It's that kind of attitude that turns people off. Tom listened, found us a fair deal, and made us very happy. I should have started with Asheville Chev. in the first place!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments