Koeppel Ford

by JD on 12/29/2022

This dealership is asking $10,000 over fords sticker price.

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by johnnybradston on 05/31/2018

I would give them a zero if I could. Do not waste your time with the sales team here as there are plenty of other, much more helpful Ford dealers with better inventory in NY. They gave us a price on an Explorer, we went to finalize it and spent 2 hours in the showroom with a 17 month old baby, including walking up the street in the rain to an out building where the vehicle was being stored. We were then told the vehicle had been sold the day prior but not to worry, they would find the same model and features and honor the deal. Again, they let us come in and waste 2 hours on a Saturday with a 17 month old in tow knowing the car was not available. Long story short, they had no interest in helping us and the situation deteriorated quickly into unanswered emails and unreturned calls. Even escalating to the sales manager did nothing as the dysfunction seems to be baked in across the whole team. Melinda, Engin, Gabe - you all should be embarrassed by how you treated us both as customers and as human beings. AVOID THIS PLACE.

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by tennessee on 10/13/2017

On sept 16 2017 I purchased ford edge.I wanted it in red but they didn't have it in stock.Instead they were willing to give me more incentives if was willing to buy from stock,I purchase the showroom model.when discussing the financing with salesman he estimated my apr to be about 1.9 to 2.9 with my 824 credit score.After we agreed on price of car and my trade in value ,I made purchase.Called geico transfered insurance and plates and waited about 2 hours to see finance guy.The finance guy said my apr would be 6.9 because of all incentives given if I wanted 0% incentives would be taken away.I told him this should have been discuss earlier not 6 1/2 later.I purchased car anyway because I will payoff in 3 months.After leaving dealer I check reviews on company and found this to be a common practice by the koepel group and that they are being sued by bbb for over charging and misleading sale practices.

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