Customer Reviews of Rensselaer Honda
Helpful and friendly
byon 09/21/2019
Phil and Glen were very helpful and friendly! We appreciate the help they gave us and love our new vehicle. Carly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car Purchase
byon 07/01/2019
We had some hiccups along the way of my car purchase, but Matt was very accommodating and was able to resolve the issue in a timely manner.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Vehicle Purchase
byon 06/30/2019
Very impressed with organization and quality of customer service. Best car buying experience ever.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad Business Practice
byon 06/29/2019
Went to Rensselaer Honda yesterday to negotiate on a used Honda HRV. Didn't come to an agreement, however, pretty close. Woke up this morning at 9:00 a.m. to the phone ringing, it was Rensselaer Honda begging for our business. We came to an agreement on a price. Salesman said 'you have a deal, come get the car.' Said he would put a 'sold' sign on it and have it detailed and ready for us when we got there. He knew we are 90 minutes away, we said we were going to the bank to get a bank check to pay for the car in full and would be there shortly. We arrived at 12:15 only to be told by the Used Car Sales Manager, FRANK, that 'THE CAR IS SOLD.' So... I guess 'you have a deal, come get your car' doesn't mean anything to this 'Manager.' THEY CALLED US TODAY FOR THE DEAL! SAID WE HAD TO BE THERE TODAY! I guess since it was the end of the month? Then we get there and it's 'no deal.' Very bad business, no integrity, GREEDY. I would NEVER recommend anyone contact this business for a car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
2019 Honda Passport
byon 06/28/2019
The dealership was up front on every detail and gave the best price in the area. Talk to Diane online and everything will be taken care of. A first rate buying experience.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leased the Fit I wanted
byon 06/24/2019
Never leased before. New experience. Sales rep Mike Williams was unfailingly patient, answered questions and worked with me (and daughter and son-in-law) as I dithered seemingly endlessly about actually making a decision and signing. When we did test drive, he explained car’s features clearly. Once I did make up my mind and did paperwork, my new Fit was ready and waiting for me. Sorry I can’t recall her name, but very nice lady paired my phone and pointed out additional features. All in all, a good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 04/11/2019
The sales person was extremely nice and helpful.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Worst experience I ever had in a dealer
byon 04/05/2019
I went the other day to get an appraisal on my car. The sales representative Frank treated me indifferently. He showed little interest in listening to me and showed no respect. That’s exact the opposite from what they behaved when I was trying to buy a car there. This was a really unpleasant experience and I would never visit this dealer again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
No transparency
byon 03/31/2019
They took the keys to my trade and were reluctant to give them back. They refused to show me the numbers and kept us there for 3 hours.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Excellent
byon 03/29/2019
Fantastic experience. Received car promptly. Finance explained options very well.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? No
2 Comments
Great service with knowledge and a smile.
byon 03/23/2019
My experience is the sales department was exceptional. They were patient, answered all my questions, worked with me on timing and to my convenience. I could not have asked for more. I am pleased with all that took place with the leasing of my new Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rensselaer honda
byon 03/22/2019
This is my 5th CRV that I have purchased from Rensselaer Honda.They are awesome and always meet all of my expectations
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best Dealership
byon 03/15/2019
Just leased my newest Honda from Rensselaer Honda & the whole experience was actually enjoyable. No stress. No pressure. Very helpful. This is the 7th vehicle my family has purchased or leased here. We intend to stick with this dealership for sales & service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy owner of a New Honda Civic
byon 03/15/2019
I had a very pleasant experience purchasing my vehicle from Rensselaer Honda. Matt James was very helpful in every aspect of the purchase. Ellen Miranda was a great help with pairing up my phone to the car and explaining all the features of the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Bait and switch
byon 09/26/2017
My daughter and I went to get a Civic and at first they seemed very nice and helpful, they said they ran the numbers and even sent a email to my daughter that said she was approved. We agreed on a price and made a down payment and were told to come back the next afternoon to finalize the paperwork. But when my daughter came back the next day, all of a sudden her credit was not so good now and "they could still get the car for her" but it would be an extra $50 a month. We ended up going to another Honda dealership a few days later and had absolutely no problem and the other Dealership even said the tactics that Rensselaer Honda used was a "Bait and switch" .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great Car Buying Experience
byon 08/10/2017
The 2016 Honda Civic EX was initially located online via the Rensselaer Honda website. When I arrived, I was greeted with a smile. We looked over the automobile, reviewed the vehicle history report, and performed a test drive. Since this 2016 Honda Civic was about $2000 below a similar vehicle at another dealer in Scotia and $300 below a similar vehicle in Northampton MA, I did not hesitate to lock in the purchase. Everyone involved in the sales process was attentive and great to work with. I will keep Rensselaer Honda in mind when I am ready for my next Honda vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 08/09/2017
Phil made buying my new Honda CRV an enjoyable time. He was very patient and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 08/08/2017
I had such a great experience buying my car with Audrey! She was not only extremely knowledgeable, but went above and beyond to make sure every detail was covered. The entire process was without pressure or stress. We could not have asked for better service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent salesman and experience
byon 08/07/2017
I purchased a used Honda CR-V at the certified used Honda store through salesman Mark Wilde. Mark is a very knowledgeable person on the automobiles that he sells, he is very personable, and very easy to work with. He steered me to make a better choice of a car model due to the reasons that I discussed with him while shopping for a used vehicle. I could not be happier with my purchase or experience with Mark. I recommend this dealership due to their product, reputation, and sales staff. Thank you, Eric
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome experience
byon 06/20/2017
Bought a new CRV EXL. Bill Tucker was great and helped us every step of the way. The process was simple and fun. Will go back again and again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Experience
byon 06/20/2017
I was very impressed with the service I received at Rensselaer Honda. Everyone I dealt with was so friendly. Buying a car can be an overwhelming process but Rensselaer Honda made it easy, painless and fast!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Rensselaer Honda is also a full service repair facility which has been servicing our upstate New York customers for over 30 years. Your vehicle will always be repaired by expert ASE and Honda Certified technicians who only use OEM Honda Parts. We have a shuttle vehicle and vehicle pick up (call for details) in the event that you can’t stay in our modern waiting area which is equipped with free WiFi.
Our sales department is open Monday through Thursday from 9:00 – 8:00, Friday and Saturday from 9:00 – 5:00
Our service department is open Monday, Wednesday, Friday from 7:30 – 5:30, Tuesday and Thursdays from 7:30 – 8:00 and Saturdays from 8:00 – 4:30.
We’re located just minutes from I-787 on 770 Hoosick Rd in Troy.
We thank you for the opportunity to earn your business. Please feel free to contact us at 518-279-1171 or contact us with your comments and/or suggestions.
1 Comments