Customer Reviews of Nissan of Staten Island
Fantastic Dealership
byon 09/23/2022
Great people working there. Very attentive to me. Answered all my questions and concerns. Explained everything to me about the car, insurance and money. The salesman transferred all my things from the old car to the new one. Worked with General Sales Mgr, Finance Mgr, Salesman and Insurance. They all made this process very pleasant General sales Mgr. Igor Flyshman Finance Mgr Alfonse Esposito Salesman, Tommy Prato Insurance, William Edell!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic Dealership
byon 09/23/2022
Great people working there. Very attentive to me. Answered all my questions and concerns. Explained everything to me about the car, insurance and money. The salesman transferred all my things from the old car to the new one. Worked with General Sales Mgr, Finance Mgr, Salesman and Insurance. They all made this process very pleasant General sales Mgr. Igor Flyshman Finance Mgr Alfonse Esposito Salesman, Tommy Prato Insurance, William Edell!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy Rider
byon 08/18/2022
Very friendly, and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
CRYPTO
byon 04/29/2022
Victoria...lead off first leg...perfect pass of the baton...Dan your terrific back stretch run...oh boy...Sharone you eat up the corner at such high velocity sprinting...picture perfect baton exchange to Adolphus who just eased down the stretch to the finishing line...no problem mon...a winning team...you guys should be awarded the gold medal for team work and professionalism...big thanks to you all job well done...Oz and Lyd...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fernando is excellent
byon 02/26/2022
This is my third lease from Staten Island Nissan. Fernando has helped me with all 3 of them leaving me with less to worry about.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Professional and courteous people. They do not pressure you to buy/lease
byon 09/12/2021
Friendly people. They do not pressure you to buy/lease a car that you do not want. Will work with you you get a deal that works for you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dishonest sales person.
byon 06/02/2021
Nissan Staten island, did paperwork for a car not noticing it's damage on bumper. Sales person didn't say anything until I said to him it's damage. Then he looks at me and tell me it's a used car. I asked him who pays so much money for a damage car. He tells me they doing construction around here and it got damage. They don't want to cancel contract because I left lot with car, not knowing if I left with it I can't cancel contract. If I had left the car and taught about it and went back in two days for the most, they would have to cancel it. I asked when I took the car back why I wasn't told about this, I was told this is not a conversation they have with customers. They willing to fix it, but who want a car knowing it was hit and they weren't honest about it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Impeccable service
byon 05/13/2021
The entire staff is polite, friendly, welcoming, helpful, and extremely knowledgeable. The dealership is also very clean and comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I can’t believe they took so much as a down payment!
byon 03/30/2021
$8,500 down on a Nissan Rogue SV was Highway robbery and this is my 4th and last lease from Nissan, apparently they do not believe in customer loyalty!! I’m mad!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Quick and Easy but Efficient
byon 03/24/2021
We are not new customers to Nissan and we lease. We knew what we wanted (more or less) and our sales rep Fernando made everything simple. He reached out to us the day before our appointment and asked some basic questions and even had us complete some of the necessary paperwork. When we arrived for our appointment the paperwork was ready, we reviewed everything together before signing. Though our visit was quick and easy it never felt rushed. Fernando took the time to go over things with us and answer all questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Gratifying Experience
byon 03/13/2021
We've previously leased Honda's, first time leasing a 2021 Nissan Rogue CV AWD. From initiating the appointment with the Receptionist to being introduced to the Sales Representative who was both knowledgeable and after obtaining the Rogue very helpful with driving functionality. The Finance process made getting a vehicle from Nissan Dealership a gratifying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Prompt and friendly service
byon 01/30/2021
Prompt and friendly service. Service advisor went through the list of needed items and explained details then called and keep updated on progress. All boxes were checked right. Highly recommended
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Si Nissan
byon 03/02/2020
3Only 19000 miles airbag light on,previous recall,only way to find out was to get diagnostic,152.bring cash they charge 4 percent for credit card,seatbelt part,not in stock,didn’t have work fine light has not been on since,Nissan consumer affairs no help at all,Steven was awful
- Recommend this dealer? No
Nissan of Staten Island Service Department
byon 12/11/2019
Always helpful. My car was serviced for an oil change and tire rotation. My car was finished in 2 hours. Considering it was a Saturday, I do not expect it to be completed so quickly.
- Recommend this dealer? Yes
Excellent Service
byon 10/23/2019
Had an awesome experience where I was in and out very quickly with my car fixed and ready. Extremely professional staff. From the moment I pulled up I was greeted and taken care of. They offered me fresh bagels and coffee which made my morning even better. They then quickly fixed my issue and gave me a detailed but easy to understand explanation of my cars issue. I would highly recommend coming here for all your service needs.
- Recommend this dealer? Yes
Excellent service.
byon 10/23/2019
Robert was my service advisor. His customer service was outstanding.
- Recommend this dealer? Yes
Service visit
byon 10/20/2019
Just horrible - I went in to determine & repair cause of service engine light ONLY bc inspection was close to expiration. I was told I needed approx $1K worth of suggested work , again explained I was there to only address SES light but was told by Nissan rep they would only do it if I agreed to all suggested ( per my mechanic not at all necessary for inspection) work. Just outrageous,, cut my losses & left & had a fraction- like literally 1 thing - of what they suggested by an honest mechanic - now I know why the lady checking out ahead of me was told by rep that if she left a positive review she’d get a free oil change next time - so I would def take any positive reviews w/grain of salt.- in all my years as a car owner I’ve never experienced such blatant dishonesty .
- Recommend this dealer? No
Fast and friendly service
byon 10/12/2019
Service advisor Hazel was very friendly! She called when my car was ready, earlier than promised! She was high fiving me and was very hospitable pointing me to the available coffee and bagels. They can drop you off and pick you up but it can take a while, there is only one hardworking gentleman.
- Recommend this dealer? Yes
Recent service
byon 10/11/2019
Good day. I came in without an appt this past Saturday and was greeted and assisted with no issue. Helpful and considerate staff. Happy to say it all worked out well. Thank you.
- Recommend this dealer? Yes
Good Job.
byon 10/10/2019
Christine helped us with any questions. She did a good job. Also your finance guy Baez was also good at answering my questions very helpful Thanks.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful
byon 10/10/2019
Cannot say enough good things about this dealership. Between the salesperson Christina B and the finance manager, Danny, you couldn't ask for more competent and helpful people. I would highly recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer service
byon 10/03/2019
They were very accommodating and gave me a ride home while I waited for car to be serviced
- Recommend this dealer? Yes
New owners! New management! New way of doing business!
As a Titan Motor Group customer we are dedicated to make sure the treatment you receive is just as important as the vehicle you own. All of us at Nissan of Staten Island will promise to work tirelessly to exceed your expectations.
- We will respect your time.
- We will market our products and services honestly.
- We will employ a professional, well-trained and knowledgeable staff.
- We will maintain a clean, comfortable and modern facility.
- We will offer only products and services that meet your needs.
- We will provide clear explanations of all pricing and paperwork.
- We will deliver your vehicle clean with a full explanation of features.
- We will treat you as a guest in our home.