New Country Toyota of Saratoga Springs

by Marissa and Cori Winch on 04/01/2024

We both purchased vehicles from Dan within a month of one another. Dan is helpful, knowledgeable and responsive. There was not a question he did not know the answer to. Our experience with him was excellent. We've now purchased three cars with him and will continue to do so next time we buy!

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by Luke on 03/26/2024

Had a wonderful experience with Dan, no nonsense or games. Both him and Tyler were easy to deal with and helped me with such a smooth purchase. Highly recommend!

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by Tom Mascher on 03/11/2024

We told Dan what we were looking for. He steered us in the proper direction stayed within our price point and completed the deal in one day in a very timely fashion would buy from Dan again Tom Mascher .

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by Sandy on 02/29/2024

I would like to Thank Dan Miller and the exceptional team at New Country Toyota of Saratoga. From the time I walked into the dealership I was greeted by smiling faces, extreme knowledge and no pressure sales tactics. To anyone interested in purchasing a new or preowned vehicle please call the sales team at New Country Toyota of Saratoga you will be very happy you did.

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by Paul M on 01/08/2024

I'd highly recommend New Country Toyota and Dan Miller based on the very attentive and individualized attention and service I received in the purchase of my car. No pressure, showed me vehicles and options based on my needs and budget, very timely follow through with details and deliver.

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by McKeever on 12/29/2023

This is the second new Toyota we bought with Dan Miller at New Country. He is easy to work with, a gentleman and a pro. I would definitely recommend him.

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by Rebecca on 11/24/2023

I had such a wonderful experience here. Dan answered all of my questions thoroughly and helped me to get the best car for my needs. I can not say enough positive things about my experience!

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by Helen Laroche on 10/26/2023

From the first time I went to New Country Toyota to look at some new car options until I signed a contract, Dan Miller was great! He offered as much time as I needed to discuss various models. Dan clearly explained mechanical and performance, audio multimedia and safety features. He is efficient and diligent in communicating. Dan listened to my preferences for optional and included packages and accessories both interior and exterior. He explained price points and worked with me to find a comfortable one. He ultimately found the SUV that I was hoping to buy. I highly recommend Dan Miller, sales consultant at New Country Toyota in Saratoga Springs.

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by Michael on 05/28/2020

I went in with a wish list of what I wanted my next vehicle to be. After 2 years of consideration and researching trucks my wish list was long. The dealership was short staffed due to covid but they took the time and found me exactly what I was looking for. I am beyond happy with the service and really cannot believe they managed to get me exactly what I wanted in a reasonable amount of time. During a pandemic. Thank you Dax and everyone who made a new customer very happy.

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by Hopper1 on 11/04/2017

Friendly helpful staff willing to work with customers to accommodate their needs and provide the necessary services

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by SandyNH on 06/19/2017

We bought a car at this dealer and dealt with Larry Moore, who was extremely helpful and professional. We drove three hours from NH, as we had such a good experience making a deal on the phone, we thought the drive was worth it. Very impressed with the service and professionalism!

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by Blue_Magnetism on 06/02/2017

At no point did anyone ask me what they could do to earn my business, they just did it. Dan Miller greeted me at the door on my first visit to learn about Prius Prime. He really knows this car! I had a thorough demonstration, a test drive, and all my questions answered. I visited a couple of other dealers who offered to get me the car I wanted, but I went back to New Country to purchase because the experience there was so informative, laid back, and fun. Nobody came close to knowing as much about the Prime as Dan. It took a couple of weeks to locate my Prime, but it was well worth the wait. I got exactly what I wanted, and I can't recommend this team highly enough.

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by FriendofWoody on 04/05/2017

Your service manager, Joe Thorne, is an extraordinary asset to your company. If it were up to me, I would give him a raise. Conscientious, knowledgeable, organized and insightful. Found a way to deal with a broken back, that wouldn't have been possible by anyone else. An asset beyond compare. Thank you, Woody! ( A nickname given to him by friends. A personal story he shared with me as I too am a motorcycle enthusiast)

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by Boone7117 on 11/03/2016

Very easy sales process. Completed my price promise online. A consultant got a hold of me right away and we schedule a time for me to come in. When I arrived the vehicle was waiting for me! Highly recommend their services.

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by unsatisfied44 on 10/02/2016

I purchased a 2015 Toyota Camry from this dealership in May, 2016. From the minute my wife and I walked in the door, there was an immediate feeling of being brushed off and forced to deal with a newbie salesman. We knew exactly what car we were interested in purchasing, and asked to test drive the vehicle. During the test drive, I asked several specific questions about the vehicle's features. The salesman's responses were either "umm" or a flat out lie because he did not know the answer. So rather than tell us he did not know, and he would get the answer, he lied. After the test drive and giving the car a good once over, we told the salesman we had 2 other cars to test drive and we would be in touch before the close of business that day. We called him back within an hour and told him we wanted the Toyota. We drove back to Saratoga to drop off our $100 retainer the same day, which was a Thursday. Delivery of the car was two days later, Saturday. Trying to keep this as short as possible, this is what followed. We paid cash for the car, so the salesman had no work to do as far as obtaining financing for us. We also inquired about the environmental protection plan, and we were quoted the wrong price...by about $900. We still purchased the plan because of what were were told it covers. We were told the car had the entune audio system, which it does, but the salesman told me specifically that it was the system that comes with the apps and the GPS. Apparently that one is the 'premium' system, which is not the same as the one in the car. That was a big selling point for me, and here again, the salesman's lack of knowledge or concern comes off looking like another dishonest sales tactic. After going through the entire purchase of the vehicle, we had to listen to the finance manager's sales pitch for the extended warranty. I know she has a job to do, and I respect that. But when she was done explaining it to us, and we told her we could not afford to purchase the extended warranty right now (since we were paying cash and not financing the $20,000 purchase), her whole attitude changed. I explained to her that my wife was going through cancer treatment at that time, and until she was done we couldn't risk spending the extra money because we didn't know what medical expenses were in our immediate future. Your finance manager actually used my wife's cancer as an excuse to try and pressure us into buying the warranty. She said "that's even more of a reason to buy the warranty", then went on to tell us that the electronics in the car were about the equivalent of having 80 cell phones in our car (?!?) and you know how reliable cell phones are. I was getting quite upset at this point. I explained to her again that we would like to buy the warranty, but couldn't just now. She told me we had a year to purchase it, but when my wife asked her about that, she was told that yes, you have a year, but I can't guarantee this price. It could be $600, $700 or even $800 more. Really? There used to be a time when paying cash for a car earned you a little respect, but apparently no matter how you pay for it at this dealership, basic respect and customer service aren't part of the package. Anyhow, we arrived on Saturday to pick up the car, sign the papers, etc. once we were finished, we were told that the salesman would take us to the car and explain all of the features, how they worked, etc. He took us to the car. Then he stood there. With his arms crossed. And said nothing. My wife and I proceeded to inspect the car and the environmental protection plan that was put on the car. Upon closer inspection, there were several scratches on the paint job which weren't visible upon test drive because the car was covered with a thick layer of pollen and impossible to see. I immediately questioned the salesman and got a shrug from him. I called him the following Monday and told him that since the scratches were not visible at test drive, and we paid to have the environmental protection applied to the car, that it should not have been coated with scratches present on the car. We wanted the scratches fixed at no charge. After fighting for a couple of weeks, he finally agreed to fix the scratches at no cost to us. During this entire time...even up until last week, we have tried several times to contact the new car, used car, and General managers of Saratoga Toyota to discuss these issues with them in private, but have not received even one phone call back, nor did Adam (the GM) bother to respond to an email my wife sent. We tried getting some type of response by going through the call center. The people at the call center were extremely customer service oriented, helpful and concerned about our issues and tried everything from that end to get someone to call us back, still nothing. The body shop manager, who repaired our scratches, was beyond courteous, helpful, and apologetic, even though he didn't have one thing to do with the problems we encountered. We were completely dissatisfied with the entire sales process and total disregard for our satisfaction, and will not be a return customer. If you had more people like your body shop manager working in sales, we would probably be repeat customers for life. And please remember, I tried everything in my power to reach one of your managers in person before leaving this review.

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by smetcalf on 08/28/2016

Thrilled we have a go to Toyota dealership now for all our needs. We had the best experience ever buying a vehicle from Jeff Lion. Plan to go back for our next car. We found everyone we encountered friendly and courtious and accepting of diversity. If your not sure exactly what you want, if the latest options and technologies are a little foreign to you, don't worry. Jeff will walk you through it all without judgement and it will be fun.

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by MissusK on 07/20/2016

I recently leased a Prius at this dealership. They were great. The salespeople and management were easy to deal with and professional. Picking up the car was an easy and pleasant experience.

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by danielptalbot on 05/23/2016

We have purchased multiple cars from Adam and his team. We have always been pleased with the level of service sand support we have received from his team. It makes for an easy and enjoyable car buying expierence. I would recommend anyone at least stop by and give them a chance before buying anywhere else. I think you will find they will make your expierence better.

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by fred228 on 05/15/2016

I have purchased many new cars in my lifetime but never had it been easier then at New Country Toyota of Saratoga Stpings, NY. This is my 5th car purchased from Adam Michelucci and it won't be my last. He is a no nonsense sales person that will give you the time and professionalism you would expect and et you in and out in no time. I would highly recommend him and this dealership

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by scott_t1 on 03/17/2016

This is the 2nd Toyota I've purchased in the past 2 months from New Country in Saratoga, there was no pressure, they took their time going over the options on the cars we were interested in. Both purchases were easy, great prices, no issues. I recommend Toyota of Saratoga if you're looking for a new vehicle.

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by Redline06 on 03/12/2016

Been buying from this dealer for 16 years but since they changed sales management it's really gone down hill. Offered me $8k less than NADA book for a two year old vehicle in mint condition. They no longer look after customers, it's no longer a quality dealership, their presidents award must have come from Obama. Only go here if you feel like giving away your current vehicle and overpaying for a new one.

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