Riverhead Bay Volkswagen

by tomvedmonds on 04/13/2012

My wife wanted a new station wagon which in 2011 were very rare. VW was the only manufacturer supplying wagons in the US at that time. Riverhead Bay VW found the exact one we wanted - a silver Jetta wagon - several hundred miles away. We put down a deposit and it arrived within a few days. All seemed great until the sales department heard we were getting a loan from our bank and not them. They lost interest in us. Many delays and excuses were offered during the paper work transfer. After several days of not hearing from them to complete the transaction our agents for both Geico, an excellent auto insurer, and our bank expressed dismay and alarm at their lack of attention to the transaction. They both thought the careless disregard to their calls was unheard of. The agents had to call repeatedly over many days to get their required information. In the middle of the transaction I made an appointment to show them our trade-in on Sunday at 11 am. When I came into the empty showroom both salesmen on duty made me wait till they finished their hero sandwiches before they would meet with me. After much chewing and swallowing they looked at the car and agreed to the trade-in value. Several days later we were told we could pick up the car so we made an appointment. Our salesman took us to our new car and we found it covered in green dust. He said "Oh, that just tree discharge, it happens this time of year." What? Really? Are you too lazy to wash to a car you just sold? The delayed transaction, rude attitude to us and our agents and the green dust spoiled the excitement of buying a new car.

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by zoomzoom16 on 07/15/2008

Sales in Riverhead act all slick and nice UNTIL you go shop around and get prices from other dealerships and come back to them. Then they have TEMPER TANTRUMS and storm away from their desks!!! Not very professional at all. Took my business else where!!

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