Route 9 Mazda of Poughkeepsie

by DealerReview1 on 07/22/2020

Awful experience. Avoid this place!!! I chose to visit because they had 5 CX9s on their website. I emailed in the morning to make sure they had them all on site and was told that all were available. I take the hour drive that same day and once I get there am told that they only have 1 CX9 available. That should have been my red flag not to trust them anymore but my wife liked the car they had available. We agreed on a price in the lot and I was asked to come inside to work on paperwork. There were other cars ahead of me but was told they’d call me with finance rates the next day. They called and since their rate was high (being that my credit score is over 775) told them I’d be financing with my bank and I just need the purchase order paperwork to submit for the loan. They send me the paperwork the next day but the price of the car increased by $500! I immediately called and told them the price was wrong and was told because I am not financing with them, they need to raise the price of the car! The price I negotiated was never based on how I was paying! We agreed to a set price before they even asked how I was paying. I complained on the phone with the finance lady (who had a very nasty attitude from the beginning) and then was transferred to the sales manager who told me they have to make money through the financing and since I wasn’t financing with them they need to make it somewhere else by raising the price. After much argument, he said he can change the fee to 250. I was tired of the whole thing and agreed to it and asked him to send new paperwork the next day changing the 500 fee to a 250 fee. I wait all day for it and finally received at the end of the day with an ADDITIONAL 250 ADDED! So now we are 750 more than we agreed upon! His reasoning? It includes dealer fees that I supposedly knew about from the very beginning. Not once were these fees ever mentioned and if they were legit, why wouldn’t they be included in the first official purchase order I received? What an unprofessional, dishonest dealership. They lie and cheat you every possible way they can. Based on their previous lies, I have a good feeling they would have pulled something regarding my trade-in the day we picked the car up as well. The process of picking the car and agreeing to a price was easy. After that, it goes downhill quick with their lies. AVOID!

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by R.Umbro on 02/04/2020

We were very happy with the friendly and professional way that we were helped by all of the staff, but especially by Andrew "Remo" Scarperi - He's a great Product Specialist. He answered all of our questions (and we had a lot of them.) He was really honest, and up front and did everything he could to get us the deal we needed. Thanks to Remo, we were able to make a great deal the very first day we arrived at the dealership. No baloney! It was the best buying experience we've ever had. We will definitely be coming back to Route 9 Mazda in the future.

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by HighleyT on 01/18/2020

My Salesman Remo was honest and professional when I leased my CX-5. He walked me through the whole process and made it easy.

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by Cx9 on 09/29/2019

We traded in two cars last week with Jim Green. We had a great experience and love both the new cars. Jim made the double trade experience as painless as possible and the dealer gave us great deals on our trades.

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by Ashley on 08/28/2019

After a long aggervating purchase at this dealership. Keep in mind signed papers on this car on the 21st of July. Finished paper work done the 29th.. But now have a insurance lapse because of some paperwork not sent to DMV. My plates are suspended since August 16th and as stated on the DMV letter ot will be until September 4th or until its a straighten which is a hassek. I barely drove my car since ive had it and its almost a month. Every time I called it would always be a excuse to not talk to me and be told that id get a call back but never did. I wouldn't recommend this dealership at all.

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by Emilio on 07/27/2019

Very happy with my 2019 Mazda purchase. Walked in knowing what I wanted and and drove out with what I wanted. 1, 2, 3 very smooth car buying experience. Many thanks to Jim Green, Chad Kowalewski and Angelo Rivera. Thank you

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by NotHappy on 06/28/2019

Plenty of contact before the sale, not so much after. I have been waiting for 2 weeks to have a remote start installation scheduled. I received a text asking when was a good day for me to have it installed. I answered anytime and now it has been a week and a half and no reply. I am also waiting for the navigation to be activated because the salesman forgot when I picked up the car. I also would not recommend that they do a same day turn around. I looks like they rushed cleaning the car just to make the sale that day.

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by Kimberly on 05/30/2019

The professionals at route 9 Mazda were amazing to work with and did not pressure me to lease or buy any of the cars. They answered all of my questions and Dan spent hours over the course of three visits showing me all of the new specs on the car. I really appreciate the time they took to explain everything to me and went out of their way to provide a fantastic experience. I would highly recommend anyone buying their cars here. Also, my new Mazda is so much fun to drive!

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by Stephen on 05/13/2019

My wife and I drove on the lot of Rt 9 Mazda,Poughkeepsie, NY, and started looking at the inventory of the Mazda CX-5's, our car of interest. Very shortly, we were greeted by Dan Santiago. He was not only very friendly, but very knowledgeable as well. His dealership had an excellent inventory selection, and we found the exact car we researched. We were prepared to go "shopping", but that wasn't necessary, as Dan and his crew made our car-buying a pleasure. They gave us a fair price for our trade, which we had researched, and the monthly lease payment was among the most competitive we saw advertised. The CX-5 is a terrific car. I would highly recommend the car and the dealership.

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by Donton on 10/02/2018

Thanks to Josh for making my CX-9 wish come true I absolutely adore this vehicle, this is my second automobile from route 9 Mazda dealership I pray for a long lasting relationship. Thank you!

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by E.M on 04/27/2018

I recently took a trip to Route 9 Mazda to look at vehicles for my mother. As I walked into the dealership, I was instantly greeted by Marc McGoey. We walked the lot and talked about the vehicles that he had to offer. I instantly felt that he was very knowledgeable and one of the most respectful salesman that I have dealt with in a while. He answered all of my questions with honest answers and was just very motivated to help me find a vehicle. This experience definitely made me more comfortable with purchasing a vehicle through him. Very good guy. Highly recommend working with him if you’re thinking of purchasing a car from Route 9 Mazda.

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by beccan72 on 01/06/2018

Thank you Route 9 Mazda for making my first car buying experience a great one. Everyone I met was friendly and treated me with the utmost professionalism. They went above and beyond to ensure I was satisfied with the car and the deal we made. I look forward to driving my new CX5 and working with this team in the future. and

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by ChristopherR on 12/12/2017

After researching for a few months on a Mazda CX- 5, I stopped by Route 9 to check the car out firsthand. It was easy and hassle free. I highly recommend them.

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