Manhattan Motorcars
Customer Reviews of Manhattan Motorcars
World Class
byon 09/19/2019
An incredible experience start to finish. In fact, going to make a point to visit them them next time I pass through. Talk about an amazing staff from sales to performance shop - finance - couldn't have been better. If you'd have asked me last month about bing a vehicle online, "never happen." Today, I'd tell ya these guys made it easier than buying groceries online.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thanks for 410k now go away
byon 03/11/2019
Horrible experience all the way through. Made a promise to hold my 410k car with a 40k deposit for 3 weeks. A week and half in from getting the money they start pressuring me saying I couldn't have as long as they agreed they had other people trying to buy it for more money. SERIOUSLY?? So I rush and make the sale knowing they are trying to screw me out of my super limited availability cullinan. Had to sign some papers in a hurry and as a out of town buyer they had to ship to me. Ended up sending the papers 2 days late screwing up my shipping of the car. Then once I signed the papers instead of paying $25 to overnight them they had them shipped economy and told if I wanted the car to leave with the carrier before they got their papers back I had to use their carrier they setup for 2x the usual shipping rate. When I finally got the car after being stranded without a vehicle due to it arriving late leaving me to have to Uber over an hour home from the airport, the vehicle arrives with 4 non working items including the trunk of the car. When confronted hours within receiving the vehicle I was given the run around eventually being told to contact rolls Las Vegas. I was then told rolls wouldn't ship my 410k brand new 3 mile vehicle to the service center because it wasn't a safety concern. I then contacted Manhattan motorcars to find out what they would do about it since they should have inspected this thing before leaving or atleast come across the issues during detailing. Again I was given the run around and told it probably broke after it left while sitting on the carrier and basically deal with it myself. Sorry but a car doesn't develop 3 separate electrical malfunctions between being loaded and unloaded on a enclosed car hauler for 3 days. This place is a joke to be called a luxury exotic car dealer. I've purchased from over 10 dealerships cars of 250k plus value and never once have I been treated with such disrespect & total carelessness. Would never ever recommend.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Just another dealer you need to watch out for
byon 04/01/2015
Don't get fooled by their "elite " appearance, beautiful cars and "no stress" selling style: they are just another dealer where people are out to rip you off if you let them. In my case, the price was too high and they had very little room for negotiation. The car (used, certified) was delivered with several basic parts missing and a serious defect. They re-supplied the parts after I complained but refused to pay for fixing the problem as I already drove off when noticed. Instead they charged me over $600 dollars for fixing something that would never pass the certification. Their sales manager called to "apologize" but couldn't resist accusing me instead and then hanging up. The sales people spoiled the whole experience of buying a premium car and cast doubt on the value of Porsche certification and this franchise. I think they need customer service-101 refresher course or something like that. Disappointed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
