Land Rover Manhattan

by Jerry on 03/04/2020

I just leased a Land Rover Evoque and I would like this horrible experience. Please buy or lease your Land Rover or Jaguar elsewhere. I built an Evoque online choosing specific options and packages as displayed on the website. I sent it and unfortunately Jean-Paul was the salesman to get back to me. He sent me a few cars to look at which neither had the black rims or black exterior package like I had chose. I told him if he adds those two options and the price is still in my range we have a deal. He got back to me and said we would add the black rims and the exterior package and I sent him over my credit card info and leased the vehicle. When I went to pick up the vehicle I noticed neither the rims I saw online where on the car or the exterior package. After many phone calls and a trip back to the dealership to personally show the sales manager that neither the black package or rims are on the car nothing was done about it. The next day the manager emailed me this “ HI Jerry We Make wheels Gloss black witch is the exact same process as the factory at a sizable cost to give our customers the color that want as far as the Black pack the grill was changed the lettering was done, not sure about the back, I am just trying to let you know that we are fair and straight, and care about people feelings when there is a misunderstanding , I would like to offer you a free service and full detail on us, I hope you understand we are not just about the money. Sincerely ! John PS If you want I can get the back piece . I hope this all works for you. John John Wakely General Sales Manager” Basically they don’t give you what you see online but instead they powder coat rims at the dealership regardless if it’s the wrong size and look from what you chose.. He‘a also was not sure if the back of my car was done when he clearly saw it with his own eyes. My entire back bumper is a different color ! Isn’t a brand new lease supposed to come factory and not powder coated or painted at the dealership just to make it somewhat look like factory..

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by Ringo007 on 01/05/2019

Just leased my second discovery sport HSE Jermaine Velasco was my leasing consultant very professional made the transaction for the lease return and my new lease pick up so easy and fast

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