West Herr Nissan of Lockport
Customer Reviews of West Herr Nissan of Lockport
Exceptional service
byon 02/27/2024
I have nothing but wonderful things to say Jen Waters did wonderful she was upfront and so helpful, you got my me dream vehicle. I have never received such great service as I did there in all my years buying vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional service
byon 02/27/2024
I have nothing but wonderful things to say Jen Waters did wonderful she was upfront and so helpful, you got my me dream vehicle. I have never received such great service as I did there in all my years buying vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very satisfied
byon 08/12/2023
Mindy was extremely nice and took time to speak with me on 3 occasions. My repair was done that day of service. I feel very satisfied with my experience for my vehicle issue and service (Both wheel baring’s replacement).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 08/10/2023
Most fun I have had negotiating with a sales person. She was very knowledgeable, fair and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Had to give one, only because of required field, they don't deserve one!
byon 07/29/2023
Went in for a light, they did a complimentary Multi-point inspection, They said my oil was really dirty and burnt. I do my own oil changes, with Nissan filters, I do at every 3,000 or around 3,500 miles, using Mobil one full syntenic oil .They only advise changing oil at 7,000 mile intervals. I keep good records of every oil change, that oil only had 1,000 miles on it, and was pretty clean. When I called back they said they didn't see a sticker on the door. They never checked the oil to know it was really dirty and burnt! They also do not stick up for you if you want a repair under warranty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Lease or pirchase?
byon 12/22/2019
The lease on our 2017 Nissan was almost up and we received an invitation to come in and discuss options. Eric did a wonderful job explaining these and we ended up pirchasing a new 2020.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Totally misled
byon 02/12/2019
Horrible experience. drove over three hours to make a purchase of a used vehicle, a 2015 chevy Tahoe. After inspecting the car I noticed body work on a panel that looked like a 10 year old did it, clear coat peeling, sand marks, and so much bondo a magnet would't stick to it!, parking sensors in front or rear bumper did not function, car had 1000 miles more than what was advertised on the odometer. The car was advertised with an accident and when I questioned the salesman about the damage he stated only the rear bumper was replaced. After everyone tried to pacify me like it was no big deal the GM of the store finally came out and made an attempt to correct and address my concerns but by then I was not comfortable with this car. Needless to say, after almost $100 out of pocket expenses,(car rental, fuel, lunch, and tolls), I left without buying the car. I must add though that no one was ever rude to me other than trying to make a sale on damaged goods!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Lease on Nissian
byon 11/20/2018
Highly recommend Erik he was very helpful to get me the best deal possible
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy
byon 07/08/2017
This was the easiest, friendliest car buying experience I have ever had. From the minute you walk in the door it is a relaxed atmosphere. I got exactly what I wanted at a good price; and I did my research. I would highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Van
byon 05/12/2017
The help I recieved from Kevin Haines was 2nd to none. I came in with a lease I was worried about getting out of, and left not only out of it, but in the perfect vehicle for my line of work. I couldn't be happier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
SIMPLY ABOVE & BEYOND!!
byon 04/07/2017
Thank you Kevin Haines for outstanding customer service! Kevin went ABOVE & BEYOND! I went to the Dealership Wednesday eve to test drive a vehicle the numbers weren't working so I found a different vehicle on line in Orchard Park Kevin was in training so I drove out to OP to check out the veh as I was getting close to the OP dealership - Kevin sent me a text: I hear ya wanna see a juke at Nissan Orchard Park? I'm here, and I have it pulled up for ya! It's beauteous! I was SO impressed not only was he already at the OP location he had the vehicle pulled up & ready greeted me with a smile! I drove that vehicle home within a few hours! He gained a customer for life!! I'm extremely impressed with Kevin and the friendly staff at West Herr Nissan in Lockport. 👍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 09/02/2016
Because your team and your salesman Erik Giardina were phenomenal. Very honest and relaxed no pressure attitude. Complete transparency, excellent service, and I really felt like they cared about meeting my needs. Thanks sincerely, Christian Townsend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unbelievable
byon 04/25/2016
Unbelievable buying experience here. Kevin Haines, Aaron Hill and James Raymond did everything humanly possible to get me the best deal around without any pressure whatsoever. Will definitely recommend this dealership to anyone looking for a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A very satisfied new customer
byon 02/22/2016
A newer salesman, Robert Ford, contacted me while I was in the final year of financing my 2006 g6. I had tunnel vision of just getting through my final payment, even though my car would very clearly not last much longer after. Robert completely shattered my negative opinion of car salesman, by helping me find the exact car I wanted, cutting my interest rate by 17 whole points, and ultimately sending me on my way in my new Honda Civic as a very satisfied customer. Any and all car buying that I do from now on will be done through him, and I will send every friend, family member, or even acquaintance to him as well. Thanks to him I'm driving a nicer, safer, more affordable car with much less of an interest rate. He's the man.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Simply amazing!
byon 07/12/2015
I had the best experience buying my truck from this dealership. Kevin Haines was my salesman and I could not be happier with my experience. He went above and beyond to make sure we were happy with our purchase and the finance manager Mike Campbell was great as well. They both answered any questions that I had and made the car buying experience easy and painless. I would highly recommend them to anyone and I will defiantly be a repeat customer!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
