Basil Toyota
Customer Reviews of Basil Toyota
Saturday surprise!
byon 03/19/2024
It was a pleasant experience. Everyone was friendly and there was no pressure to make a deal, it was totally up to me. When I decided they made sure everything was taking care of and I was able to drive my new car that same afternoon.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Saturday surprise!
byon 03/19/2024
It was a pleasant experience. Everyone was friendly and there was no pressure to make a deal, it was totally up to me. When I decided they made sure everything was taking care of and I was able to drive my new car that same afternoon.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Terrific customer service!!
byon 06/17/2023
I had no intention of buying a car. By the time we'd finished, these young men had made it so attractive I drove out in a beautiful new Camry. Taz and Patrick were terrific, along with another young man, whose name I didn't catch, who transferred all my belongings to the new car. Excellent customer service!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Efficient and helpful
byon 04/08/2023
The staff was very kind, helpful, and accommodating. I needed to get in and out as quickly as possible and they made that happen. Thank you so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Prompt Friendly Service
byon 03/12/2023
Friendly service department Manager.
- Recommend this dealer? Yes
Car purchase made easy
byon 11/30/2022
I ordered a 2023 highlander platinum in September. I was told car may not arrive until spring 2023. I was pleasantly surprised when I got a call this past week saying car had arrived. Basil made the whole process easy, from ordering to delivery. My only complaint if you want to call it that is that I paid sticker price. But I guess we are living in different times.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Steering system grabbing
byon 10/24/2022
Fixed the steering system mechanical issue on my 2015 4 runner. Basil replaced a seized union joint on the steering arm and then had to do a wheel alignment. Not the cheapest but they always do a good job and use OEM parts.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very poor Service at Basil Toyota Sat 4/30/21
byon 05/02/2022
I don't like to do negative reviews, but the Service I received Saturday was TERRIBLE at Basil Toyota in Lockport, NY. First, I had to put up with grief in honoring an oil change coupon for $49, being told that I would be charged for oil if it went over 5 quarts, and i knew the Corolla took less than 5 quarts. Second, I was told about a broken battery mount that a competitor broke when they striped a bolt and they told me they repaired. Third, when my inspection sticker was removed, AGAIN, Basil scratched the windshield side molding, like they used the big bar to remove the sticker instead of a razor blade. Some other observations, Basil didn't top any fluids, didn't honor a windshield wiper coupon for $5 and I just had the windshield wipers replaced with Trico Winter Blades, so my thought did Basil rip the blade? My opinion in all this is that Basil is desperate for money, and they will do anything to get it.
- Recommend this dealer? No
Great sales experience
byon 02/28/2022
Salesman was extremely helpful and knowledgeable about details.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Out of state purchase
byon 01/31/2022
Basil Toyota was very helpful in locating a car for me and Completing prework for financing while I was out of state. Mike O was very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales
byon 01/10/2022
I bought 2022 Platinum Hybrid from Basil and they treated well kept me inform when the delivery was coming. When it finally arrived they called my to let me know the vehicle was on it way and texted me to get started on paperwork. Doing paperwork advanced saved a lot of time next day picking up the vehicle. I got good service and treated very well!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The right truck but middle of the road experience
byon 12/02/2021
I had overall good contact with the dealer and they were friendly and my trade was seamless once we agreed on price. Finance manager was great and definitely acted on my behalf to find the best rate. Dealership or reps I worked with seem to rely on text messaging for primary response. Generally ok but In my case, I was not able to respond with Texts and asked to be contacted by phone a few times. I tried to provide all information ahead to make my time at the dealership minimal as I was coming from out of state with a multiple hour drive both ways but a lot of the information was not passed along or passed along incorrectly requiring rework when I arrived. This made for a late return home. I understand new vehicle supply is low right now but from my cars.com searches this dealer is the only one I could see adding a price adder adjustment on top of MSRP to similar new car sales to take advantage of low supply when all are facing the same challenge. I would have passed normally but this was the best truck within my $ range. I also expected a more formal punch out list of all the details around my car features and warranty options. Some items were only learned as I asked last minute before driving away.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great Experience!
byon 08/21/2021
Josh, Mick, and Mike were all great to deal with….it made the whole car buying experience enjoyable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My new Silverado
byon 06/18/2021
My salesman and manager made the buying process simple and smooth. Will buy from Basil Toyota again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Unknown need
byon 03/16/2021
Another serious need was discovered and it was repaired under warranty immediately. It is comforting to know that Basil is genuinely concerned for our safety. Service was thorough and on time.
- Recommend this dealer? Yes
Worse than normal
byon 03/04/2021
I took my wife’s RAV4 in for an oil change but it may not have needed it and the service manager said nothing about that. The RAV is supposed to have oil changes every 10,000 miles but after the service I realized it had only been 7,000 miles and the service manager said nothing about that, and they have all the service records for this car. Maybe they needed the business on a slow night? Also, when I asked a question about what oil they used I couldn’t hear what the service manager said thru his face mask and asked him to repeat it and another manager in the background rudely yelled out an answer, apparently upset that I had asked the question again. This was much worse than the typical service experience at Basil.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great service!
byon 02/16/2021
Always enjoy my experience with Basil Toyota. Very easy to get my car in for work/schedule an appointment, and they always get the job done with little to no waiting. James at the service desk was very kind and informative during my visit today. Kept me informed of how soon the service would be done, and even helped explain the standard servicing schedule for my vehicle. I will definitely be coming back and recommending Basil Toyota to my friends and family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealership
byon 02/01/2021
Salesman Stan was very helpful. Great experience all around. Will definately return.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you to all
byon 12/28/2020
Stan assisted us with every request and question. He is patient, knowledgeable and kind. We felt that every employee was attentive and helpful. This dealership is by far the best one we’ve worked with. Brandon was exceptional also, as he answered all of our financial questions, and even added information about our vehicle and took his time with us. He was a wealth of knowledge. The presentation of the vehicle was great and we took as much time as we needed and never felt rushed. They all seem to understand the magnitude of the purchase and want everything to be just right for us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 10/24/2020
Took my Highlander for tires, oil change and state inspection. Service manager/advisor was great. Price matched the tires and gave me a loaner while the service was performed. Past service experience has been great as well. I recommend the Basil service department.
- Recommend this dealer? Yes
Easy transaction
byon 10/14/2020
I went in with my homework done. They had they model I wanted in stock and the process was quite easy using, online, email, phone , and finally in person test drive to obtain my new Toyota. Very pleased with the overall situation. Thanks so much. Only thing that kept from 5 stars was a bit of a wait to finish paperwork due to end of the month - aside from that quite happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying experience
byon 09/05/2020
While the deal I got wasn’t bad the experience wasn’t great. We were left in the showroom for quite awhile even though we had an appointment. They stopped long enough to take my tittle of truck I was trading in otherwise I would have walked
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