Mercedes-Benz of Goldens Bridge

by GoldensBridge1 on 05/22/2018

I worked with this dealership (Walter and Jose) for two weeks to iron out a price for a used Mercedes E-class. My wife and I took an hour and 45 mins train ride from Manhattan to Goldens Bridge for a test drive, while connecting with Jose the night before and the morning of our trip. At the dealership, we are told that the car has been committed to someone else, despite us agreeing to a price and taking the trek out to the dealership for the test drive. I am not entirely sure that this was not a ploy to renegotiate the price we had agreed to, since we walked out shortly after they told us they were holding the car for someone else, and would reach out if that sale fell through. This dealership clearly did not respect our time and effort, and was happy to pull the rug out from under us, wasting all the time I spent researching and communicating with them over the course of this process. If you value your time and customer service, I would suggest heading elsewhere for your next car purchase.

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by Adam on 04/22/2018

I came and visit with my wife, not knowing what to expect. However, it could not turn out better. The people are so welcoming, professional and helpful. A person can tell when others are truly there to assist. I took my vehicle the same day and left happy. How many people can be happy after expending thousands of dollars? Certainly, not many. However, I am one of a few. Thank you Kelly Delarosa, Walter Pensa and the wonderful staff at Mercedes-Benz of Goldens Bridge.

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