Generation Kia
Customer Reviews of Generation Kia
“Great Service “from beginning to end
byon 05/27/2018
I am a 5th time returning customer at Generation Kia. They really do the right thing. There is no bs and straight to the point. The sales team are the most upfront and honest group I have ever met. The give you the true value of your car for trade in and they sell a lot of cars cause they know how to do business. If u want a car with great service Generation Kia is where u should go. Our salesman Don helped us out tremendously, he got our monthly payments lower then expected. He was sincere and helped anyway he could. We appreciate everything the whole team did for us. They have such a friendly staff from sales to finance. We enjoined our experience and will only go there to purchase pre-owned cars. Thanks again Generation Kia you will have me for life!!!! Mike A.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Offended
byon 03/04/2018
Customer service does not exist anymore; the sales associate I dealt with today was immature, unprofessional, and rude. I was told That I have champagne taste with beer money and was told the price is the price and there is no negotiations. Mind you the car I was looking at was below 20,000 and nothing fancy. I felt I was willing to go as high as I could afford (living on Long Island) and I was told no not good enough and that there was nothing else this unprofessional sales associate could do. Also when we were being shown the car he was smoking his vape cigarette and when we left he did not even shake my hand as I thanked him for all his time.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Salesprson, Luigi Ciorra
byon 01/20/2018
On Friday 19, 2018, I had an appointment to test drive one of the pre-owned cars at Generation Kia in Bohemia, NY. Because I wasn’t test driving a Kia; I thought I might not get the same treatment as a Kia customer. Nothing could be further from the truth. Upon my arrival, Luigi Ciorra greeted me as if I were going to buy one of the high-end Kia’s. Luigi was professional, friendly and willing to answer all the questions I had, and I had a lot. When he didn’t know the answer, he would jot down the question and when he had a few questions, he would excuse himself to get the answers. He spent quite a bit of time with me because the department that preps the cars for the test drives took an unusually long time to get the car ready. That is to say, it took 45 minutes from the time I arrived to get to test drive the car. Had Luigi not been so engaging, I would not have been able to endure the delay. If you plan to do business with Generation Kia, I would recommend you ask for the salesperson, Luigi Ciorra. Lynda
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Kia Bohemia
byon 01/12/2018
I was shopping for a new truck & stopped into Kia in Bohemia & was warmly greeted by Don Polizzi. He showed several different trucks & I narrowed it down to 2 that I liked. The first one I test drove turned out to be not the one for me...too mannish .!Then Don let me drive the Kia Sorento which I immediately fell in love with !! The sale of the vehicle couldn’t have gone any smoother. Don is a great salesman, funny & answered all our questions to to T. Afterwards, I had the pleasure of meeting General Sales Manager George K. What a gentleman he is. I had some questions for him & he bent backwards going out of his way to accommodate me. I would absolutely, without a second thought, recommend Bohemia Kia to everyone I know. Nancy Prianti
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2018 Kia Soul
byon 01/11/2018
My name is Maricela Ortega, My sales person was Mackenzie Gallo and Juan Carlos. My husband Angelo and I just purchased a 2018 Kia Soul and they both were great. They answer all our questions straight forward, they were very patient and honest with us. I truly recommend both for your future car purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pre-Owned Sales Review
byon 12/17/2017
Sometimes its hard to get a hold of someone there when calling. I went to look for a pre-owned they had advertised on their site. Not only did I get a well spoken sales person but someone that was opened to listening to what I was looking for. Very friendly and helpful salesman "Mark Bonilla". I highly recommend him. Cool, Calm & Collective. Help me from start to finish. After a walk through their showroom you can tell this dealership moves volume. Very clean and well maintained. Mark was very professional and would highly highly recommend you see him too. I am very happy with my purchase and I am sure you will be too after you speak with him. I drove a distance both times, I will do it again if I have to.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Trouble with Certification Status
byon 11/29/2017
I purchased a Certified Pre-Owned 2015 Kia Sorento with less than 30K miles from Generation Kia in Oct. A month later the engine blew up while I was on the freeway at night in NC and I had it towed to the nearest dealer, who told me a complete lack of maintenance caused engine sludge and a new engine would be needed. However, the NC dealer said the master database had no information that the car was certified. I called Generation Kia who said it was indeed certified but over a week of my repeated inquiries and phone calls has been unable to provide any proof of certification. I spoke with Sales Manager George, Service Manager Luann, and someone in service named Manny. Now they are ignoring me completely and won't return my calls. They know MY FAMILY'S ONLY CAR IS IN A DIFFERENT STATE IN LIMBO AND THEY DON'T CARE. I called Kia Corporate today and gave them the VIN. They don't have records that it's certified either. I was also initially told by Luann in the Generation Service Dept that her manager said to email her my emergency hotel, car rental and Uber receipts and I would be reimbursed, which I did but so far there has been no follow up or refund. I will update this review once I have resolution one way or another. ** For helping me not have a nervous breakdown, I'd like to thank KIA Corporate, who has opened an escalation case for this, and also my employer's attorney service (an awesome benefit), who said the main businesses they sue on behalf of clients are car dealerships. Which I find both funny and sad.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Car Buying The Way It Should Be.
byon 07/12/2017
My wife and I had been through the ringer with car dealers for over a month. Then she made an appointment at Generation KIA. They were completely different. Steven, gave us all the time we needed for our test drive, actually over half an hour. He then gave us time to look around some more because we really didn't like that car. There was absolutely no pressure. He was polite, patient, and knowledgeable. He never tried to double talk us or push us into something we didn't want. We test drove the second car ,again for over half an hour, and my wife loved it. Here's the great part, we got a fair price for our trade in, and they did their best to work within our budget. Steven went to George (the sales GM) and they worked it out. We bought the car on the spot. They walked us through every step with patients and a smile. We will never go anywhere else. I f you need a new or used car, give them a try, and see Steven. I am sure you will have the same experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Salesman
byon 05/19/2017
Alex is a great salesman. He assisted me with finding the car that I've been wanting for years. He was able to relate to the car and was very informative. I know Alex will continue to be a great salesman here at Generation Kia. I have no doubt he will continue to do an excellent job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
very helpful best service
byon 05/18/2017
Alex helped me with all the questions I had, very knowledgeable got me in the exact car I was hoping for and made it work for me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thanks Autoworld KIA and Matthew Olive for the terrific experience!
byon 03/07/2017
I priced out the KIA Optima EX and by far Autoworld KIA had the best selection and price. My car sales consultant Matthew Olive took my wife and I for a test drive, answered all our questions and made the decision to purchase a heck of a lot easier than my previous car purchase experiences. Upon delivery of the car, Matthew spent as much time as we needed to go over all the features of our new Optima EX. This really helped put us at ease with our new car before driving off for the very first time. Matt knows the KIA car line inside and out. I'd recommend him highly to anyone I know for a car purchase or lease-THANKS Matt!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding
byon 03/07/2017
Literally ... bought a new car so quick and easy I was out-standing next to my new car in 2 hours - start to finish!! Joe was the best!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Generation Kia - Ripoff Specialists
byon 02/27/2017
Terrible experience! I will warn any/all friends, neighbors, co-workers, etc. to stay far away from this dealership. They worked out a deal that my son could do to stay within his budget, then at the last minute, they changed his loan from the agreed upon 60 months, to a 72 month loan, at the same monthly payment! So now the vehicle will end up costing him over $4,000 more than he agreed to. Worst car buying experience ever!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
generation kia
byon 10/09/2016
I was at generation Kia yesterday and I used to sell cars the salesman that helped me gentleman's name is Kyle was phenomenal he had the right approach the perfect attitude he was definitely going to make a sale and I knew that within the first 10 minutes and I am a car salesman with over 18 years experience he went over the vehicle perfectly has to get my friend interested in the vehicle he has a very tactful but subtle approach he was very personable and probably one of the most impressive salespersons that I've seen in a long time he could definitely set an example for the younger generation of ssalesI feel that generation Kia is extremely extremely lucky to have a Salesman like Kyle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchased a 2017 Turbo Sportage
byon 07/19/2016
Great experience all round......special thanks to my sales rep Patty and service rep Luann. They were extremely knowledgeable and just all around helpful in all aspects. Always cheerful and made you feel right at home. I felt very comfortable purchasing my 3rd vehicle from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Renege on deal
byon 07/13/2016
I received a call from the dealership the next day after I brought them the bill from Kia Finance. We agreed to go through the inspection report line by line and agreed on a settlement that made it easier to pay off Kia Finance. (We agreed to pay for a lost key and we split the rest of the wear and tear discrepancies ) - so I would like to change the star rating to 4 stars and they did not renege after all the documentation was reviewed the next day
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Buying a vehicle
byon 06/12/2016
Oh my gosh, I dont know what to say. I went to KIA in East meadow, NY on Friday June 10, 2016, expecting to be turned down for a car and a trade in. Well was i completely wrong. The Saleperson Gregg and the rest of staff were soo friendly. Given my situation with bad credit and currently going through cancer, they didn't shun me but welcomed me and helped out sooo much. They even told me what i need to do it to fix my credit, what car dealership does that. I will be more then happy to refer friends and family or anyone who will listen to go them..I cant thank Gregg (sales person) and Joe (manager) for all they have done for me, they made me who is going through a very difficult time a little brighter...go to them you will not be disappointed at all...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent experience
byon 04/15/2016
This was the best experience I ever had buying a car. Everyone was friendly and I didn't feel that they were a typical dealer. The management was great, everyone was organized and Anthony, who was the salesman I had was the absolute best. He fough for me, was friendly, awesome to talk with, realistic and honestly cared about my needs. I would fully recommend generation Kia to anyone. Ask for Anthony as your salesman. You will have a great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent salesperson Marcel
byon 04/03/2016
Buying a new vehicle can be a little nerve racking, but Marcel put me at ease from the very start. Throughout the process I never felt rushed or pressured and Marcel listened to every one of my concerns. He made the dreaded process of negotiating quick and painless. I was very adamant about the color being titanium. When it almost seemed like titanium would not be available, he made a promise that he would get me something even better if I was willing to choose another color and he did just that. Marcel went above and beyond and everyway possible in order to make sure I was happy with my new car. Not only did he try calling every Kia possible and even was willing to drive 3 hours away to just to get the color I wanted. He delivered a MUCH better car then I had picked out, he really kept to his promise. He also accommodated me by staying after his work hours when he had a prior personal engament to make sure I was able to pick up my car. Marcel is a superb salesperson. He is professional, knowledgably, trustworthy, funny and a great person to deal with. The final price was exactly as negotiated and there were no last-minute surprises. He is the prime example of a good sales person. If you are looking for a new Kia I would highly recommend Marcel. You will not be disappointed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Pleased
byon 03/01/2016
Derek in sales was so very knowledgable and wonderful to deal with.He greeted me at door and helped with getting me a great deal.This is my third Kia optima with Generation Kia in Bohemia and was not only very happy with my salesperson but also with their service dept.in the past
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing
byon 02/26/2016
Buying a car is probably the most nerve racking experience a young college student like myself can go through but with the help of David Pigate and his friendly and amiable demeanor and entertaining stories soothed my deepest fears and made my car shopping anxiety disappear.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
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