Volvo Cars of Queens

by Jessica on 02/08/2023

My husband and I bought a 2023 Volvo XC40 here in early February 2023. First, the short list of positives: We love the car. Jess (Sales Manager) is great. She was a helpful presence in an otherwise catastrophic experience. Here’s why you should think twice about buying from this location: - A huge lack of professionalism between the sales associate (Jerry) and the finance manager (Robert). From the moment we were approached on the floor, we experienced a lack of clarity, transparency, and helpful service. We’d ask a question and we were told, “we’ll get to that later.” Rather than clearly explaining features of the car, we received countless hypothetical stories and jokes that didn’t actually demonstrate the value of what the car could do. - Miraculously (because Jess stepped in), we actually decided to buy the car there. So we moved onto the financing conversation. We’re sitting in the lobby of the dealer when Robert comes out and starts throwing numbers around and trying to have a financial conversation out in the open without showing us actual numbers or explaining *anything*. You know, important things like how did he actually come up with various interest rates or what’s the value of different terms. When we’d ask for clarity or transparency, he’d almost laugh it off. He was constantly belittling us, thinking he was making jokes without a whiff of empathy for the fact that we’re about to drop a large amount of money. - As we got further into the discussions, my husband and I told Jerry that I would be the primary buyer and my husband would be the co-buyer. But when it came time to sign the contracts, it was the other way around. When I pointed it out, both Jerry and Robert responded like we had never said anything of the kind. When Jess was made aware, she was incredulous because she remembered the whole conversation! Instead of offering to fix it, Jerry and Robert (especially Robert) kept saying that it didn’t matter over and over and he couldn’t change it without having to hit our credit scores again. It felt like a threat and it did in fact matter because that is the way we said we wanted it done and it was completely overlooked. So it was yet another example of how we weren’t being listened to. We hope this dealer can make the changes that it needs in order for customers to feel heard, valued, and respected. Volvos are amazing cars and it’s a shame to see their brand tarnished by poor behavior and bad service. We do not recommend that anyone come to this location.

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by Dachan3 on 12/27/2018

After experiencing a not so great service a few months ago, I was hesitant to return. However, after checking in my XC90 T8 with Tami, our service advisor, the past negative experience began to fade. Tami discussed the items that will be addressed with this visit and a timeframe of how long it would take. I asked Tami to look at the passenger side vent louvers, which wasn’t working and to provide me with an estimate. In addition, I wasn’t able to adjust the HUD. While my car was being serviced, Tami kept me informed of the status. As a matter of fact, she kept all her customers updated. I was genuinely surprised at the level of customer service. When it was ready to pick up my car, my car was beautifully washed as usual. I inquired about the vent and was informed it was covered under warranty and replaced. Tami also had the technician come to the car just to show where the adjustment for the HUD was. IMPRESSIVE SERVICE! I live in Brooklyn but will definitely continue to come here to service my Volvo. Apologies for being so long winded but great service should be highlighted.

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by Bill on 12/19/2018

After an unfortunate collision - I brought my Volvo in to be repaired. Thanks to the excellent customer service of Tamara Fiorello, my car was completely repaired quickly and efficiently. They entire crew is professional, courteous and a pleasure to do business with.

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