Customer Reviews of Castilone Chrysler Jeep Dodge Ram
Jeep
by 10/29/2023
onGood experience overall, just wish my tank was full after buying a new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
by 12/12/2023
onAlways willing to help, never had a problem with the service. Everything that needed to be fixed was fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeep
by 10/29/2023
onGood experience overall, just wish my tank was full after buying a new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not so great
by 09/18/2023
onPicked it up, ran for about two maybe three weeks and same issue. Poor workmanship.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Good dealership
by 09/14/2023
onVery courteous, everything handled well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Journey Rear Differential
by 09/13/2023
onCastilone Dodge diagnosed the problem correctly, needed viscous coupler as well as rear diff. I was worried it may be transmission related due to hard shifting, they were sure it was not the transmission. Work would have been done on time if the parts were available. Differential was back-ordered. 12 available at other dealers, first one arrived and was defective. We were given a rental due to warranty on first differential. Second differential took over two weeks to arrive from some other dealership. They were able to get me a price break on the the viscous coupler due to low mileage and lack of part availability.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service! Thank you!
by 09/05/2023
onEveryone was attentive, courteous, friendly and efficient. Great customer service! I always recommend this dealership to family and friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast service
by 08/01/2023
onI had my truck towed to Castilone because it wouldn't start. They found that the starter was bad, ordered a new one and had my truck ready for me to pick up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms Linda Galvani
by 07/17/2023
onWhenever we have to deal with the personnel in the agent area or the service area, we have always been treated well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
by 06/28/2023
onTook my truck in for inspection. Their service was and timely!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
warranty work
by 06/27/2023
onlied to me, not trustworthy
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent Dealership
by 04/17/2023
onI have purchased several vehicles from Castilone, and have been generally pleased with their dealership. They give me fair prices for their new vehicles and I have had great service from their service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr.
by 04/05/2023
onDue for a NYS inspection. I was taken right in and finished in less than an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine and non-routine maintenance
by 03/27/2023
onScheduled a NYS Inspection and replacement of serpentine belt; technician found left front tie rod starting to fail. Very happy that I could be scheduled for the Inspection and belt just two days out; many places in my area are a week to two weeks wait for an appointment. Repairs took the whole day, vs. 1/2 day due to the tie rod issue, but with an older car (2011 and 225,000 miles) I guess this comes with the territory. All things considered, I am happy with the repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service from Alex
by 03/22/2023
onAlex was very accommodating to us and also made sure our concerns were resolved in a timely fashion
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service work on 2021 Ram
by 02/24/2023
onEveryone there was kind and professional.....always a pleasure to work with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasant
by 02/06/2023
onHad warranty work done and it was done when they promised and professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Our 2016 Jeep Compass
by 07/28/2018
onWe took our 2014 Jeep Patriot to Castilone because there was a recall on a part, and when we walked out, we had purchased a 2016 Jeep Comps from Amanda Wells. We had absolutely no idea that would happen, but Amanda was so good and there was no pressure. We love our be Jeep and will definitely go back when are ready for another Jeep.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing personality
by 07/28/2018
onAmanda Wells is always letting us know of new deals at the dealership. Her personality alone makes me want to purchase a new vehicle! Will definitely be coming to her to purchase our next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Happy With Sales!
by 07/26/2018
onAmanda was professional, helpful, knowledgeable and patient. one suggestion for the dealer: when selling a new vehicle, it would be nice to leave on a full tank of gas.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ram Truck
by 07/22/2018
onAmanda was great. There was no high pressure sales, and she answered all our questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Five stars
by 07/21/2018
onVery friendly and great prices
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes