Subaru of Santa Fe
Customer Reviews of Subaru of Santa Fe
We received false information about a $500 rebate
byon 01/07/2020
The sales persons that we dealt with were very courteous and helpful, but the financial representative who wrote the final contract informed us that we would receive a $500.00 rebate on the extended warranty we purchased. We received a $500 coupon (good for only 3 years!) that can be used toward the purchase of a new car. We paid cash for our 2020 Subaru Outback Touring, and expected better than this!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Not Feeling the Love
byon 06/18/2019
What Fool I was, I thought Subaru Pre-Owned Certified meant that I was likely to get a decent car. So foolish of me. I know the saying “buyer beware”. Well Dear Santa Fe fellow buyers do beware and go somewhere else. Subaru Impreza 2015 $20,000 39,000 miles Pre-Owned certified. I thought if it said I had 50% of my brakes when I bought it that it was safe. I should have known when the blades on the wipers were shot even though they were checked off on the two page “Pre-Owned Certified “document. Should have given it back then. The brake pads are shot, and apparently have been since I got it. Which is what the brake light flashing when I make a right turn means. Almost $500. Major safety issue. They advertise a car wash with every service, but for me, only if I ask. The AC got “fixed “. it worked for one evening. The same issue happened with “Auto Start” it was fixed and broke within 10 days. It was fixed again yesterday. They fixed the brakes for free after a winter of driving on dangerous snow-covered steep narrow twisting dirt road. The kind fo road Subaru is good at it, with brakes. Everyone who drives my road blanches when I mention Subaru pre-certified bad brakes. Tried to trade straight across, they wanted to up sell me. Then I got rear ended in a hit and run, now it has had an accident. Can’t wait to dump this car. Don’t buy from Honda Subaru they happily sold me Pre-Owned Certified a car with dangerous brakes. “Buyer Beware” So is everything else checked off on the pre-owned certified an error as well? Go To to Hueberger in Colorado Spring, or to Toyota, CarMax, Sweet Motor Sales, the funky places on Cerrillos Road. Avoid Subaru Honda !! and stay away from Gregory Ryan. They fixed the brakes, after I drove home everyday of a snowy winter, but not the relationship. Avoid this dealership and Greg Ryan BUYER BEWARE
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Buyer
byon 12/28/2018
All the staff, especially Stephanie Beguin our sales rep, is very knowledgeable of the products they are selling. She is friendly, efficient and very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
