Lithia Chrysler Jeep Dodge Ram FIAT of Santa Fe
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Santa Fe
Drove 3.5 Hrs thanks to Mark Martinez
byon 03/21/2024
I drove 3.5 hours from Cannon AFB to do business at this dealership. Mark Martinez was a straight forward salesman and didn’t make me jump through hoops to get a good price for a new ram 2500. I contacted dealers from Lubbock, Amarillo, Portales, Clovis, Roswell, and finally Lithia in Santa Fe. If they had a truck that fit my needs, they put bologna fees or add-ons that you couldn’t remove like mandatory protection plans. Lithia of Santa Fe deserves a look if you’re looking for your next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Avoid at all costs
byon 01/23/2024
Just had the worst car service experience of my life. I had called to ask for an estimate for the standard 100K inspection and service and they would not tell us anything over the phone and insisted that we bring the car in. When I brought it in at 8:30am and walked through what we should do - (including specifically asking them to check and clear the ABS and traction control lights that had come on after I replaced the battery) we agreed upon all points inspection, oil change, transmission fluid service, 4x4 service and 2 belt changes for $1200, the service person said it would be ready end of day by 5pm and they would call me after the inspection to confirm and let me know what else was needed. By 3pm I had not received a call nor had they started on the inspection + and asked if they could keep it overnight (not possible, nor planed for). I called back at 4pm to see what the status was and they were doing the service and when I asked for more details about the inspection they just decided they did not want to answer and put me on hold for literally 25 minutes - time for me to drive to the dealership and see my call on hold while the team members were not talking to other customers and not bothering to pick up and communicate with me. I picked up the car at 5:15pm and they did oil change, transmission fluid change and 4x4 basic service and charged me $1200 - $1345 with tax and no belts had been changed, and it appears that they did not even check the computer because the ABS and traction lights were still on - clearly codes had not been checked or cleared during inspection! When I explained what the service rep had told me about services being done and prices, the manager told me I was getting a deal because normally the fluid changes listed above would cost $1600 (!!! - just look up what this service normally costs)... Unreal... The fact that I had 2x asked for ball park estimates on the phone and then also again in person and gotten nothing but hand waving and then an outrageous bill is shameful. The customer service rep was also wildly disrespectful and cared absolutely nothing for the misinformation he gave me, even tried to gaslight me into saying what I was wrong about he had told me earlier and the associated priced he had told me... It was a complete horror show... Avoid at all costs. Just scan through the google reviews and compare the service reviews to those reviewing car purchases - tells the story clearly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Unbelievable Experience!
byon 08/07/2022
Met with Mark Naranjo to test drive a Jeep Mojave. Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to the vehicle. At that point we had decided we would rather test drive a Willy’s. He was instant that we continue our test drive with the Mojave, without filling up with gas, so we did. On our return back to the dealership, we ran out of gas! A quarter of a mile away from the dealership Mark says to leave the vehicle and that we’ll walk back to the dealership. As we’re walking back, uphill, he starts asking about credit scores. Then flat out tells us that because of our scores that we will not qualify for a loan at all (credit score not that terrible!). This was an extremely uncomfortable situation and could’ve been completely avoidable. I would not recommend this salesman to anyone!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
fast & friendly
byon 01/17/2020
Very nice service. Courtesy van driver takes pride in his job as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recent Service Experience
byon 01/09/2020
I was given an appointment date and time and the service department was ready for my vehicle when I arrived on time. Service was completed on-time and everything about the vehicle was satisfactory. I was treated in a very professional manner and I am pleased with the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replacement hose
byon 12/14/2019
I had a hose replaced and my extended service didnot cover it. As for the quality of work.... It is in the engine so I cannot attest to the quality- That will remain to be seen if there are no further issues mechanically. I had to come twice since they didnot have the part which was a huge inconvenience to me. I asked that the tires be filled and was told they were but I didnot see a difference in the pressure when I left. I was told about 2 hrs and it was close. I live in an area with rodents and they stated they cleaned the engine out of "nesting" material. I would like someone to have something that keeps them out of the engine area. I think $330nis alot for replacement of a hose.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Excellent Service
byon 12/14/2019
My truck has been serviced expertly and the waiting time was reasonable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Feedbqck
byon 11/15/2019
Got me in early and got me out quick. Such an improvement from before!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
19 Jeep
byon 11/12/2019
I am happy with the price for this well equipped Jeep Grand Cherokee Laredo W 4x4
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer
byon 10/08/2019
I like Edward my salesman. He went beyond and helped me understand every step. You should hang on to this young man. I know he is new, but he was one of the reason I choose to buy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
great service
byon 09/26/2019
Made an appointment. in and out in about 40 minutes. great service as usual. looking forward to expansion as it will help make things faster with more room
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Service
byon 07/10/2019
I scheduled a service visit for a recall. Everyone I talked with were friendly and helpful. They were able to take care of the recall in a short amount of time and had me back on the road.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2018 Dodge Journey
byon 07/03/2019
Friendly and prompt service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
awesome
byon 05/30/2019
came in for a recall on an airbag on my jeep. was told and hour to hour and half but was done in just about 40 minutes. Jody was awesome
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First time service at Lithia
byon 05/06/2019
Fast efficient service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/30/2019
I had appointment to change my oil at 1:30 and was out by 2:10. Carlos Vigil was quick to greet me and guide me into the waiting room. He is a great face for the Lithia Service Dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Department Experience
byon 04/25/2019
The manager at the service department was very helpful in getting a safety issue resolved on my Jeep.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 03/13/2019
Bog improvement to get an appointment and the appointment took less than an hour. Prices have doubled; not nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 02/04/2019
I travel a LOT, so I've been to more than my share of dealerships around the country. These days, dealers have to be competitive with mom & pop shops, so prices are generally affordable and reasonable, plus you get piece of mind knowing factory-trained techs are repairing your car using genuine MOPAR parts. Lithia has an outstanding service department. They have great technicians who are well-trained and efficient. Carlos Vigil is a fantastic service writer, he's always attentive to my needs and keeps me informed. Great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeep service, good experience
byon 01/23/2019
Professional and polite customer service. Carlos abeyta was caring and involved me every step of the way with my jeep during service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Mr
byon 01/09/2019
Oil Change and auto status review. Fine. Had to just stand around for about 10 minutes before I was received which was a bit irritating
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
