Larry H. Miller Hyundai Albuquerque
Customer Reviews of Larry H. Miller Hyundai Albuquerque
Appointment why bother!
byon 06/21/2022
If you think you have a scheduled appointment think again! I scheduled a routine appointment for dealer scheduled service. My appointment was for 9:30am . When I arrived at 920am I was then told they were running 3 hours out. I questioned the need for an appointment and was completely shrugged off. The individual who was checking me in asked if I wanted a ride somewhere. I explained that I lived 20 miles away and he told me that it didn’t matter. He then scheduled a Lyft which took 40 minutes to arrive. The Lyft brought me home which took another 30 minutes. I was home for 10 minutes only to get a call saying my car was done and I needed to come back to the dealership to pick up my car. This resulted in me having to have my husband bring me 20 miles back to the dealership to retrieve my car. This is not the first time this has happened since I purchased my vehicle. I will be visiting another dealership for my service needs from now on.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great working with Kelly at Larry H Miller.
byon 04/28/2022
Do to the car shortage, spent about 7 months working with Kelly. She stayed in touch and let me know when vehicles were available to test drive, and eventually was able to purchase an Ioniq 5. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Glenda
byon 06/08/2021
Had a wonderful experience with this dealership.Thank you Shawn,Dan and Mike for all hard work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service writer
byon 05/28/2021
Martin has always been helpful. He listens to you and follows up to make sure that you are getting the right jobs done. He always gives you recommendations on what needs to be done with no pressure. When I have a question or help getting my cars in for service or when the car is having a problem he is always there to help solve it. I would rate Martin very high.M
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No Call
byon 05/26/2021
I had a 10:30 appointment on Saturday, May 22, 2021 for an oil change and a recall. When someone finally waited on me, I explained why I was at shop. The guy asked if I would be staying or leaving during the oil change and the recall. I informed the guy that I would be leaving and requested that he call to let me know if any other repairs were needed. I received a call from Josh a little after 2PM. I returned the call and he stated that I needed more work and that it would cost over $900, so I asked if I could use any coupons or receive some type of discount. Josh stated that he could offer me a 10% discount to complete the work. I authorized the work be completed. I thought that it was getting late, so I went to the website to find out when the service department closed. The website showed it closed at 5PM and it was 4:30, so I tried calling Josh to find out if my vehicle was ready and left a message requesting that he return my call. At 4:40PM, I decided to go to the dealership to see if the work had been completed. When we drove up, I saw my Tucson parked at the garage door. I went into the service department and all the lights were out and a gentleman there assisted me. He stated that Josh must have forgot to call me to inform me that the work had been completed. If I had not shown up at that time I would have had to wait until Monday to get my vehicle. This was the second time that I have been mistreated by the service department at this dealership. I have a Sonata and a Tucson and I will have to find a new place get the service completed on both vehicles. Would not recommend any by a Hyundai with the terrible service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
THEY TREAT YOU LIKE FAMILY
byon 04/27/2021
If your in the search for a new or used car PLEASE go and see Larry Miller they will make sure they help you find exactly what you're looking for and the best part is they don't pressure you which was a big plus for me. Specifically i was helped by Mike Gallegos in sales and he has amazing customer service and will make sure you leave happy about any purchase or questions you have, will be fully answered.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Effortless service
byon 05/20/2020
This service center is well run. Starts with great people who care, and ends with your car getting exactly what it needed. Staff is great, and I felt they care about your needs.
Fantastic service, ask for Hanna!!
byon 05/15/2020
**Be sure to go to the Coors location, the Lomas store is horrible! I purchased my first ever new car from them. I came armed with internet research and they gave clear no-pressure information through the whole process. I changed cars/coverage/financing several times including at the last minute and they accommodated me with aplomb. Love them!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Ten
byon 05/12/2020
Gr8 service picked up & returned as instructed
Great service
byon 05/10/2020
Fast service and friendly staff, helped with a recall and update on my vehicle, would definitely return for future services and car buying options
2020 Palisade Ltd, AWD, Blk/Blk
byon 05/09/2020
Price matched OTD price, easy to work with, hinest, and by far the best communication! (answered back rapidly).. (Big Thanks to Shawn Black and Rikko Naverrette)!. Had some issues with the finance but any dealer you go to will have similar issues with the finance. Thanks again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 05/09/2020
I knew I wanted to buy a Hyundai Pailsade and Hannah Martinez and her team made it very easy to do. The whole process, from start to finish, was characterized by a substantial breadth of knowledge, professionalism, and candor. I’m glad I picked such an integritous group to give my business and will likely do so again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Satisfying oil change
byon 04/22/2020
Another great job by the Hyundai dealership keeping my car in top shape. I appreciated the inspection and the no pressure approach to future maintenance suggestions. The social distancing program was proper and well planned. Good job guys and gals.
Martin
byon 04/18/2020
Martin was totally awesome! He took care of me during this hard time and not only doing the oil change he made sure everything was taken care of for me and it’s been so hard considering I have breast cancer.
Oil leak
byon 04/12/2020
Two issues- one a complaint, the other a problem. Morning after returning home, I found oil new oil stains on garage floor; happened again on day 2. The issue is that I was charged $1375 for labor on this work. That is exorbitant for the amount of hours needed to complete the work.
Great job guys!
byon 04/10/2020
Always such fast and friendly service in a safe, clean environment.
Great people at Larry H Miller Hyundai
byon 04/07/2020
Bought Tuscon in Colorado just before moving to Albuquerque. They are so kind about warranty work. Every time I have gone there, they are all super. Had an issue (rodent chewed my window washer hose) and they called to advise it wasn't under warranty and got permission to fix it anyway. Always let you know what they are doing. No surprises.
service
byon 04/02/2020
car was done on time and right no problems.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Finance people aren’t very honest
byon 03/26/2020
So I went and bought a new suv from these guys and the salesman was great, no complaints actually he deserves 5 stars. When it came to the financing aspect, they had set me up with a new contract and 90 days no payment, a couple days later they call me back in with a new contract, which is fine a bit more interest rate but lower payment, no big deal, they made me sign new papers but they never disclosed to me that the 90 days no payment had been reduced to 45 days no payment and I found out when I got home when I went over the contract, the worst part is I couldn’t check the new contract until I got home, since they now give you a copy of your contract in a usb. I just think it’s very dishonest to not disclose all the changes in a contract and hiding it under “just signing the new paper work”
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Service
byon 08/18/2019
Service work very well done; staff were very attentive and pleasant to work with. Work completed within minutes of estimated time.
Completely Disasterous
byon 08/15/2019
I made an appointment and asked for mid $ tires. I'm moving across the country in 2 weeks and I'm pressed for time. Service manager Josh said they didn't have mid $ tires in, would take 7 hours. My husband asked for tires that cost $200 more and we were told they were in stock. The work contract was signed and then I asked how long it would take and we were told "7 hours" Seriously? We opted just to have the oil changed and a surprise recall repair that we were not informed of until this time. Josh came up with over $1,000 repairs my car needed, besides the tires. We immediately took the car elsewhere for the tires and to have that lengthy repair list looked at. Not one single thing on the list was flagged by the honest mechanic. I've had it with Larry Miller Hyundai's dishonest practices. They sold my personal information to a 3rd party telemarketer who wanted to sell me an extended warranty. They also send deceptive emails that say that a customer is looking for my specific car and that they have zero in stock and they're willing to buy my car. I called and asked how many of my type of SUV they had in stock and I was told that they have five in stock. They also would send snail mail that looked like handwritten greeting cards that turned out to be nothing more than a sales pitch. I also asked them to stop emailing me and they ignored my requests. I am done with this company and I'm thrilled to walk away from them.
- Recommend this dealer? No
Larry H. Miller Hyundai Albuquerque in Albuquerque, NM treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
1 Comments