East Coast Toyota

by Jared on 07/04/2023

Youssef was amicable, fair and a found a car that was a good fit for me. Highly recommend his services.

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by Jesse Diaz on 04/06/2022

The worst experience I have ever dealt with. I simply went to purchase my car and was told that a safety check was required, but that they were charging me $3,000 to have it be done. I brought my car in for service the week prior and passed all inspections so this safety check was not needed. I received further confirmation on that when i went to the service center and they told me that this safety check was not required unless you were certifying the car as pre owned, which i was not. I have gone back to east coast toyota multiple times asking to have this payment be resolved in any way but they said they cannot do anything. I asked for documentation to show that $3,000 payment, and they said that they cannot disclose the paperwork. Legal action will be taken as they are essentially holding my money from me for something that was not needed or required and completely overcharged me for it.

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by Lisab on 04/04/2022

This was a great car buying experience. The salesman was attentive and was able to get me into a car that was perfect for us.

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by Douglas Ernst on 12/02/2021

I went to Woodridge Toyota to look at a new Tocoma that was on the lot. This place charges a premium on top of list price. I can understand paying list price because of shortages, but putting a $7,000.00 premium on top of list is price gouging. I'm in the gas business. If a gas station raises prices just to make for more money during a storm or any kind of hardship, they can get fined thousands of dollars from the state. I would suggest you look elsewhere as other dealers are not involved in taking advantage of paying customers. My next call is to the Bergen County BBB.

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by east Coast Toyota Is A Scam on 01/26/2021

leased RAV 4 , 2020 , was told my last payment & additional charges for millage on my returned leased Rav 4 2016 will be paid by east Coast Toyota , that was a lie , it never happened , now i am fighting with Toyota Financing. No one should go to east Coast Toyota Wood Ridge NJ , it is a scam & they will cheat you , samir [contact info removed] here my name & tell # , i am telling the truth .

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by Best Truck on 01/03/2021

Great Truck, Great Service, Very Help Full Sale Consultant Highly Recommend

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by HybridsRule on 08/08/2020

wanted to trade in my current Prius Prime for a 2020 with some upgrades and Apple CarPlay. I made a decent deal and did ok on the trade in. I went in just to verify numbers that I was quoted from their Internet Salesperson. They were offering $4000 customer cash back that’s expiring a few days later. I got some other money off in the negotiations. I also got some accessories thrown in but haven’t gotten the appointment to get them installed yet. The most important issue is that I ended up taking delivery that day and shouldn’t have. There was no rush. I still had a few days before the $4000 offer expired and was told they had no idea what any new offers would be if any so I had to act. They “prepped” the car and I saw what I thought were water spots on the vehicles rear passenger area. I almost brought it up but I was at the dealership for almost 2 hours by this point. I didn’t say anything. I had the car for 5 days and we had a big storm. I went to a really good hand car wash to get it clean after the rain. The hand car wash could NOT remove what I initially thought were water spots from their “dealer prep”. They could not tell me what they thought it was. I brought the car home and worked on the area with quick detail spray and I could not remove the residue. I called my salesperson but didn’t hear back from him. I got a call that my registration was in and went to the dealership to pick that up and see my salesperson about my residue. I told him this residue was there when I picked it up. He was trying to be helpful and spoke to the detail manager. They tried to remove it as well for an hour or so. They could not ID what it was. They ended up getting some of it off but left light scratches while doing so in a car I had picked up only 5 days earlier. They said they did their best but I knew I was beaten and that I had to either live with it or take care of it on y own. I had already signed the paper saying that I “inspected the vehicle” and it was fine. I could kick myself for NOT opening my mouth that day when I noticed it. I am so aggravated. I just wanted them to “do the right thing” and make me a happy customer. They did NOT feel the same. I took it to a great detailer and the residue was identified as “road paint splatter”. For $120 they got most of it off. There’s a tiny bit of clear coat damage that they couldn’t really address but I can live with it even though it’s aggravating having a brand new vehicle flawed from day one. I don’t know how the road paint splatter got on the car or when but my detailer said it was baked on there from the sun. I only know I was an idiot for not looking more closely, for not speaking up, for feeling rushed into taking delivery that day due to the excitement of getting a new car and the uncertainty of losing $4000 customer cash back. If my dealership had just said they would pay up to $150 or some reasonable amount if I could find someone to fix my issue in order to keep a customer who has purchased 4 brand new Toyota’s from them I would have been happier than I am with my otherwise beautiful new car being damaged from something I had nothing to do with. It would have gone a long way towards keeping me a customer and buying my next vehicles from them in the future and recommending them to others. It seems “penny wise and pound foolish”. On top of that they are now offering $4500 customer cash back which I am sure the salespeople knew about. So I lost out on another $500. I blame myself for this as well but this just proves why people HATE buying cars, dealing with car dealerships and always feel ripped off in some way. I know their job is to make money on the sale but does it always have to be an icky experience where you feel like you got taken advantage of. I really can’t recommend this dealer for this reason and it would only have cost them $120 to make me a happy-ish customer. I can live with losing out on the $500 extra cash incentive and chalking it up to poor negotiating and not taking a few more days to think about it.

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by Jeff on 01/14/2020

Was involved in an accidental and suv was totaled Only three years old but loved my highlander Went back to east coast and got almost the same vehicle with a great deal and great handling by the staff. they were able to find a new white highlander with almond interior with a phone call and drive it home two days later. Agent and finance guys were very helpful

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by B Vera on 12/20/2019

I had a great experience. Someone was attentive the minute we walked in. They understood we were limited on time and that we knew what we want so they got the sales manager right away and didn’t try and force anything. The sales manager was very straightforward and the finance rep worked to get me the best deal possible. We were in and out in 2 hours. I would recommend this dealership to anyone.

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by Madeastcoast on 12/27/2017

I have one problem after another here. They have fixed.my brakes 2 times in 20,000 miles and I still have problems. They crashed my truck during the last brake job and tried to cover it up. Thank god i have it on video. The replaced 2 tires in the front after 5,000 miles due to bad alignment. I have 20,000 now and they are worn again. They will not take any responsibility for their jobs not being to correctly and creating more problems with my truck. I have heard them flat out lie to customers. The flat out lie to me and toyota. They replaced a rear shock wrong and blamed the parts as faulty. They did this so they would get toyota to pay for their mechanics screw up. So they will even lie to corporate. Very shady and they are screwing almost everyone. Unfortunately most people don't even realize it. I worked as a mechanic through out college at a gas station, so I know more than most people. When I show them the mistakes they get mad at me . THEY CRASHED MY TRUCK AND TRIED TO COVER IT UP!!!!!!!! AND LIED ABOUT IT. I HAVE THE LIE IN AN EMAIL. I HAVE THE CRASH ON VIDEO!!!!!!

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by ToyotaFanRob on 09/07/2017

I recently brought in my Toyota Camry for Lube/Oil & Filter Service along with an odd clicking noise coming from the engine. The service rep checking me in was very professional and courteous and made me feel important and more importantly did not make me feel rushed. I ended up staying in the waiting area and literally within 1 and a half hours the service was done and the clicking noise was a loose wire cap or something and they didn't even charge for looking at that and solving it. I will always bring my Toyota cars and any other car here for service.

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by cmine101 on 02/21/2015

2009 Toyota Prius. Check engine light was on and I wasn't getting much heat while idling. They told me I needed a new water pump, reserve tank and flow valve. They wanted $2,275 to fix it. I said no. Then I researched the engine code (p1121) and online it said "flow valve". I bought the flow valve online for $64 and changed it myself. How many people are they doing this to!!!!! This is sickening!!!!!

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by Ely_Cohen on 07/10/2014

The worst possible dealership! I leased new 2014 Toyota Sienna. Was delivered to me on 06/11/2014 with temporary paper tag. It expired on 06/30/14. Called many times and got run around. It's has been 10 days since my car is parked and still no answer when will I get my plates.

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by danc5 on 02/01/2013

Although I've purchased many Toyotas over the years, this was my first time at East Coast. The place is more hectic and noisy than I'm used to, but the people were friendly and eager to make a deal. All car dealers have their little tricks to get the most for the car they're selling you, but with a little patience I walked out with a great car at a much better rate than I was able to get at their nearby competitor's Toyota dealer. Jessica was honest and responsive throughout the Internet quoting process, and Jonathan worked very hard to get me the best price for my trade and the lowest price on my lease. I wish there was some way dealers could eliminate that "talk to the manager" portion of the process, but it's pretty standard everywhere. The transaction took just a few hours, the car was delivered as promised, spotless and well detailed, and I got a great deal. Suggest they get a compressor/blower in the shop to blow off the car before delivery so those ugly streaks don't appear from wet little nooks and crannies on the drive home. Suggest they get some of that shiny sidewall spray for the tires, too. Otherwise, I recommend the place top to bottom.

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by Romeog on 01/14/2013

I have been a previous customer of east coast Toyota and Alfredo s. has help me and my family with getting several vehicles. Having him speak Spanish is great because some of my relatives prefer it. Keep up the great work!

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by vanessaf on 01/13/2013

I emailed the dealership and Alfredo S. responded with a quote. I decided to go in and walked out very satisfied. I could have drag out this purchase but I don't have time to go back and forth.

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by njfaisal on 07/05/2012

This is a scam operation. After confirming a $2000 college rebate deal over phone, sending transcripts and visiting the dealership as scheduled at 2 PM and waiting for 7+ hours where there were may be 1-2 other customers (also waiting), they switched their tone around 9 PM and told me that I have to pay $2000 more as the rebate was valid till earlier that day (not true). They also got a check from me as deposit, and did not refund me even though there was no lease signed. They quickly put it as ACH transaction and claimed that the check was already processed, even before signing the lease! I say stay away even if this is the closest dealership to your location.

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by vanessaf on 05/31/2012

Going to East Coast toyota was a great experience. Alfredo in sales was friendly and very familiar with the vehicle that i was purchasing. Even though they have a large selection of vehicles the specific color combination was not in stock but they were able to get it from another dealership in a timely fashion. I left knowing that the objective of the dealership and Alfredo S. was to keep you as a customer for life not just a one time sale.

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by nuno on 05/31/2012

I just recently purchased a Toyota Rav4 from East Coast Toyota. The internet sales manager (alfredo sierra) was very quick to answer my questions via email and phone. When we came in the vehicle was ready to test drive and we purchased it without any hesitation. I can't express how comforting this was, rather than going back and forth and wasting so much time at a dealership. Thanks to the excellent team at East Coast Toyota, we will be back soon for our next car.

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by nycprius8888 on 11/15/2011

After three email exchanges, sale person never gave quote as requested, playing the "Auto Dealer Game" online. She try to get me to go to dealership to speak with manager. What a waste of time.

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by siteadmin on 07/23/2011

East Coast Toyota is Possibly the worst dealership in New Jersey. They have perfected every method to scam you out of money, with a smile. East Coast Toyota will sell you vehicles that are over the advertised price, which according to the consumer protection act is illegal. If you are in the used vehicle market which I was, they will sell you vehicles were never inspected. Even if they tell you that the vehicle was inspected, it is a lie. I was told and given a service statement showing that the vehicle was serviced, fixed and reconditioned, but when I took the vehicle to be inspected the same parts that they claimed to have fixed were actually never fixed. They will also pack the price and try to pull fast ones on you. They had given me a price on the vehicle which we agreed on, but they had added $300 to the price on the sales order with the hopes that I would not catch it. I would completely steer away from East Coast Toyota, there are plenty of other dealerships... Do yourself a favor and avoid the headache because they will not do anything to resolve any issue. Read the threads, they all have a common theme...Fraud and Deception!

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